* Appendix
Checklist before requesting service
If the product doesn’t operate properly, first check the following items.
If the problem still persists, contact or visit the nearest Samsung service center.
Troubles Solutions
The power won’t switch on. | Ensure that the power cable is correctly connected. |
Spots which look like light leaking can be seen on the edges of the clock screen.
Black LCD panel screens by nature can have this effect, which is not a defect.
The time setting is wrong.
The current time setting can be erased if the power adaptor is disconnected for a prolonged period of time.
Keep the power adaptor connected.
It takes a long time for images to be displayed after the It is recommended to reduce the picture resolution. power has been turned on.
It takes a long time to move from one image to the next.
I can’t copy more files even when there is excess capacity to use in the internal memory.
You may be unable to copy files if the FAT section of the internal memory is damaged.
Try again after formatting the internal memory.
I’ve connected an external memory device (USB memory device or SD memory card) but it doesn’t work.
··Ensure that the external memory device has been connected properly or try formatting it.
··Ensure that JPEG files are saved in the external memory device.
··Abnormal picture files (0 Kbyte, broken JPEG) will not be displayed on the screen.
··The connected external memory device is not supported. Try another storage device.
Vertical pictures are displayed horizontally.
Ensure that the <Portrait Photo Mode> option is set correctly in
JPEG files are not displayed. | ··Progressively saved JPEG files or JPEG files saved as CMYK color |
| coordinates will not be displayed. |
| ··Images edited by a JPEG image editor (Photoshop, Paintshop, etc.) |
| may not be displayed normally. Edit the image on a PC, convert back |
| to JPEG format, save, and try again. |
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Some pictures are not displayed as a Slideshow. | This product can accommodate a maximum of 4,000 pictures. Any |
| excess pictures will not be recognized and will not be displayed as a |
Slideshow. | 27 |
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