Samsung SM-T9000ZWAILO, SM-T9000ZKAILO manual Touch screen responds slowly or improperly

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Troubleshooting

The touch screen responds slowly or improperly

•If you attach a protective cover or optional accessories to the touch screen, the touch screen may not function properly.

•If you are wearing gloves, if your hands are not clean while touching the touch screen, or if you tap the screen with sharp objects or your fingertips, the touch screen may malfunction.

•The touch screen may malfunction in humid conditions or when exposed to water.

•Restart your device to clear any temporary software bugs.

•Ensure that your device software is upgraded to the latest version.

•If the touch screen is scratched or damaged, visit a Samsung Service Centre.

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close applications or reinsert the battery and turn on the device to regain functionality. If your device is frozen and unresponsive, press and hold the Power button for more than 7 seconds to reboot.

If this does not solve the problem, perform a factory data reset. On the Applications screen, tap Settings →General →Backup and reset →Factory data reset →Reset device → Erase everything. Before performing the factory data reset, remember to make backup copies of all important data stored on the device.

If the problem is still not resolved, contact a Samsung Service Centre.

Calls are not connected

•Ensure that you have accessed the right cellular network.

•Ensure that you have not set call barring for the phone number you are dialling.

•Ensure that you have not set call barring for the incoming phone number.

Others cannot hear you speaking on a call

•Ensure that you are not covering the built-in microphone.

•Ensure that the microphone is close to your mouth.

•If using a headset, ensure that it is properly connected.

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Contents SM-T900 About this manual About this manual Instructional icons CopyrightTrademarks Table of Contents Travel & local Device layout Getting startedButtons Package contents Charging with the charger Charging the batteryChecking the battery charge status Inserting a memory card Reducing the battery consumptionRemoving the memory card →Settings →General →Storage →Unmount SD cardFormatting the memory card Turning the device on and offSwitching to silent mode Adjusting the volumeHolding the device Locking and unlocking the deviceBasics Indicator iconsIcon Meaning Finger gestures Using the touch screenTapping Dragging Tapping and holdingFlicking Double-tappingRotating the screen Control motionsPinching Tilting Panning to browseSweeping Palm motionsCovering Samsung Smart Pause Using Multi WindowLaunching applications in a split screen Multi Window Using a split screen Multi WindowBasics Sharing content between applications Creating a Multi Window combination Using a pop-up Multi Window Notifications →Blocking modeViewing all applications Home screenTo return to the Home screen, press the Home button Adding an item Using the Classic home screenAdding or removing a panel from the Classic home screen Setting wallpaperAdding a widget or panel Using the Content home screenRemoving a panel from the Content home screen Adjusting widget sizeApplications screen Disabling applications Using applicationsOpening an application Opening from recently-used applicationsEntering text HelpChanging the keyboard type Changing the keyboard type Entering uppercaseChanging language keyboards HandwritingTurning Wi-Fi on and off Connecting to a Wi-Fi networkEntering text by voice Copying and pastingAdding Wi-Fi networks Joining Wi-Fi networksActivating Wi-Fi Certified Passpoint Forgetting Wi-Fi networksSetting up user profiles Setting up accountsAdding accounts Removing accountsTransferring files Connecting with Samsung KiesConnecting as a media device Connecting with Windows Media PlayerDevice MTP Setting a PIN Setting a patternSecuring the device Upgrading the device Setting a passwordUnlocking the device Upgrading with Samsung KiesUpgrading over the air → UpdateContacts CommunicationManaging contacts Displaying contacts Searching for contactsMoving contacts Moving contacts to GoogleFavourite contacts Importing and exporting contactsImporting contacts Exporting contactsCreating a group Contact groupsAdding contacts to a group Managing groupsBusiness card Setting up email accountsSending messages Reading messages Sending scheduled messagesGoogle Mail Labels Google+ HangoutsTwitter PhotosInternet Web & networkHistory ChromeSaved pages LinksSyncing with other devices BluetoothScreen Mirroring Pairing with other Bluetooth devicesSending and receiving data Creating a meeting session MeetingTap Create meeting Check the network Tap Join meeting Joining a meetingHost screen Using the Meeting session screenDisplaying the whiteboard When the host is disconnected When the network connection fails during a meetingWhen the attendees are disconnected Closing or exiting the meetingWebEx Before using this applicationSigning up for an account WebEx screen appears on the device Tap →Connect using InternetTap →Invite by email Inviting people to a meetingJoining a meeting by session number Joining a meeting sessionTap →Join by number Joining a meeting from an invitation email Joining a meeting by selecting one in My MeetingsJoining a meeting by calling a session phone number Running a meetingRunning a video meeting Running an audio meetingSharing the screen Stopping the screen sharing featureChanging the presenter Tap Make presenterTap →End meeting or Leave meeting Remote PCRegistering the device Tap Check connection Registering a computerTap Refresh Connection Connecting the device and a computer remotelyTap on computer Controlling the computer on the device Tap →Remote Explorer Transferring files between your device and the computerSideSync Connecting your tablet and a smartphoneWeb & network Using the virtual smartphone screen Moving the virtual smartphone screen Adjusting the size of the virtual smartphone screenEntering text Playing music or videos on the tabletCopying files from the smartphone to the tablet Copying files between devicesCopying files from the tablet to the smartphone Setting programme reminders Connecting to a TVWatchON Watching TVMusic MediaPlaying music Creating playlists Setting a song as alarm ringtonePlaying music by mood Taking photos CameraTaking a photo Camera etiquetteShooting mode Panoramic photos Tap Mode →PanoramaTaking videos Recording modeApplying filter effects Taking a videoZooming in and out Dual Camera modeShare shot Configuring settings for CameraControlling the camera remotely Media Shortcuts GalleryViewing images Zooming in and outPlaying videos Viewing images using the motion featureTrimming segments of a video Editing imagesFavourite images Modifying imagesDeleting images Sharing imagesUsing Tag buddy Setting as wallpaperTagging faces Deleting videos VideoYouTube Using Popup Video playerSharing videos Watching videosBusinessweek+ FlipboardNYTimes SketchBook for Galaxy Play Store Application & media storesPlay Books Samsung AppsPlay Music Play Movies & TVPlay Games Play NewsstandCreating notes UtilitiesComposing notes 109 Editing handwritten notes Using the eraser toolViewing note pages Inserting multimedia filesInserting an image or video with frame Inserting map informationViewing pages preview Editing notes PlannerSearching for notes Creating events or tasksChanging calendar type Syncing with Google CalendarSearching for events or tasks Deleting events or tasksCloud DropboxSyncing with the Samsung account Hancom Viewer DriveBacking up or restoring data Syncing with DropboxReading documents Searching documentsWord processor Spreadsheet PresentationAlarm World Clock Voice CalculatorFinder Using wake-up commands on the locked screenGoogle Searching the deviceMy Files Voice SearchGoogle Now Viewing filesSearching for a file Changing the view modeViewing storage information Creating folders DownloadsAdding shortcuts to folders Adding FTP server shortcuts to the deviceKnox EvernoteMaps Travel & localSearching for locations Getting directions for a destinationAbout Settings SettingsWi-Fi Setting Wi-Fi sleep policyFlight mode BluetoothSetting Network notification Wi-Fi DirectMore networks LocationNearby devices PrintingScreen Mirroring DeviceSound DisplayMulti window Screen modeLock screen Font WallpaperNotification panel Accessibility Text-to-speech options Blocking modeControls DefaultLanguage and input LanguageVoice recogniser Google voice typingVoice search Mouseover Text-to-speech optionsPointer speed Motions Voice controlPalm motion Smart screenGeneral Backup and resetAccounts CloudDefault applications AccessoryBattery Power saving modeSecurity StorageSecurity policy updates Google SettingsAbout device Your device displays network or service error messages TroubleshootingTouch screen responds slowly or improperly Sound echoes during a call Your device is hot to the touch Another Bluetooth device is not located Data stored on the device has been lost English EU /2014. Rev.1.0

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