Samsung SM-G360HZSDSER Troubleshooting, Your device displays network or service error messages

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Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. For more information, contact your service provider.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

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Contents SM-G360H/DS Table of Contents Messages & email Read me first Instructional icons Package contents Getting startedDevice layout Buttons Using the SIM or Usim card and battery Installing the SIM or Usim card and batteryGetting started Getting started Removing the SIM or Usim card and battery Activating SIM or Usim cards Using dual SIM or Usim cards dual SIM modelsSwitching between cards Changing the display name and icon of SIM or Usim cardsCharging the battery Reducing the battery consumption Using a memory card Installing a memory cardFormatting the memory card →Settings →Storage →Unmount SD cardRemoving the memory card → Erase everythingTurning the device on and off Locking and unlocking the screenBasics Using the touch screenTapping Dragging Tapping and holdingDouble-tapping Flicking Spreading and pinchingHome screen layout Home screenHome screen options Apps screen Indicator icons Icon MeaningUsing the notifications panel Notifications panelOpening apps Using the quick setting buttonsClosing an app Samsung Galaxy Apps Installing or uninstalling appsInstalling apps Play StoreManaging apps Uninstalling or disabling appsEnabling apps Changing the input language Entering textKeyboard layout Changing the keyboard layoutUsing additional keyboard functions Copying and pastingScreen capture My FilesUltra power saving mode Power saving featureViewing help information Mobile data Wi-FiNetwork connectivity Tap ConnectTethering and Mobile hotspot Using the mobile hotspotAbout tethering and mobile hotspots Tick Bluetooth tethering Using USB tetheringUsing Bluetooth tethering Tick USB tetheringManaging the Home and Apps screens PersonalisingManaging the Home screen Changing the sorting method Managing the Apps screenManaging panels Hiding appsChanging ringtones Setting wallpaper and ringtonesSetting wallpaper Tap Set wallpaper or DoneChanging the screen lock method Using backup accountsPassword Transferring data from your previous deviceUsing Smart Switch Mobile Using Samsung Smart SwitchUsing Smart Switch with computers Adding accounts Setting up accountsUsing Samsung Kies Removing accountsPhone Making callsMaking an international call Making calls from call logs or contacts listTap Keypad Receiving calls Options during callsDuring a video call Importing and exporting contacts ContactsAdding contacts Moving contacts from other devicesAdding shortcuts for contacts to the Home screen Searching for contactsTap →Add shortcut to home screen Sending messages Messages & emailMessages Dual SIM modelsViewing incoming messages Single SIM modelsSetting up email accounts Sending emailsReading emails Basic shooting CameraTaking photos or recording videos Beauty face Shooting modesAuto Launching Camera on the locked screenContinuous shot PanoramaBest photo NightCamera settings SportsStorage location Select the memory location for storage Viewing content on the device GalleryPlanner Useful apps and featuresCreating events or tasks Internet Syncing events and tasks with your accountsVideo Playing videosClock AlarmWorld clock Stopwatch TimerCalculator Deleting clocksListening to the FM radio MemoRadio Composing memosScanning radio stations Recording voice memos Voice RecorderPlaying voice memos Google apps Play Games Google SettingsPlay Newsstand DriveBluetooth About BluetoothSending and receiving data Pairing with other Bluetooth devicesSending an image About Wi-Fi Direct Wi-Fi DirectUnpairing Bluetooth devices Connecting to other devicesEnding the device connection Mobile printing Connecting to a printerPrinting content Adding printer plug-insUpgrading over the air Device & data managerUpgrading the device Upgrading with Samsung KiesTransferring files between the device and a computer Connecting as a media deviceDevice MTP Tap Backup and reset and tick Back up my data Connecting with Samsung KiesBacking up and restoring data Performing a data reset Wi-Fi SettingsAbout Settings Setting Wi-Fi sleep policyFlight mode BluetoothTethering and Mobile hotspot Data usage SIM card manager dual SIM modelsPrinting Default messaging appLocation More networksSound Mobile networksDisplay WallpaperCall Lock screenAnswering/ending calls Application manager Additional settingsRingtones and keypad tones Accessibility Backup and resetAdd account Text-to-speech options Language DefaultLanguage and input Samsung keyboardGoogle voice typing Keyboard swipeText-to-speech options Date and timePointer speed Battery StorageSet up SIM card lock SecurityAbout device Troubleshooting Your device displays network or service error messagesTouch screen responds slowly or improperly Sound echoes during a call Your device is hot to the touch Another Bluetooth device is not located Data stored in the device has been lost Copyright

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