Troubleshooting, Problem Solution | Samsung BD-E5500/SQ specs

Troubleshooting

Before requesting service, please try the following solutions.

PROBLEM	SOLUTION
No operation can be performed with	• Check the batteries in the remote control. They may need replacing.
the remote control.	• Operate the remote control at a distance of no more than 6.1m
	from the player.
	• Remove the batteries and hold down one or more buttons for
	several minutes to drain the microprocessor inside the remote
	control to reset it. Reinstall the batteries and try to operate the
	remote control again.
The disc does not play.	• Ensure that the disc is installed with the label side facing up.
	• Check the region number of the Blu-ray Disc/DVD.
The disc Menu does not appear.	• Ensure that the disc has disc menus.

The prohibition message appears on	• This message appears when an invalid button is pressed.
the screen.	• The Blu-ray Disc/DVD's software doesn't support the feature (e.g.,
	angles).
	• You've requested a title or chapter number or search time that is
	out of range.
Play mode differs from the Setup Menu	• Some of the functions selected in the Setup Menu may not work
selection.	properly if the disc is not encoded with the corresponding function.
The screen ratio cannot be changed.	• The Screen Ratio is fixed on your Blu-ray Disc/DVD.
	• This is not a problem with the player.
No audio.	• Make sure you have selected the correct Digital Output in the Audio
	Options Menu.

PROBLEM		SOLUTION
The screen is blank.	•	If the HDMI output is set to a resolution your TV cannot support (for
		example, 1080p), you may not see a picture on your TV.
	• Press the pbutton (on front panel) for more than 5 seconds with
		no disc inside. All settings will revert to the factory settings.
	• When the factory default settings are restored, all stored user BD
		data will be deleted.
Forgot PIN	•	Press the pbutton (on front panel) for more than 5 seconds with
		no disc inside. All settings including the password will revert to the
		factory settings.
		Don't use this unless absolutely necessary.
	• When the factory default settings are restored, all stored user BD
		data will be deleted.
If you experience other problems.	•	Go to the contents and find the section of the user manual that
		contains the explanations regarding the current problem, and follow
		the procedure once again.
	• If the problem still cannot be solved, please contact your nearest
		Samsung authorized service centre.
The picture is noisy or distorted	•	Make sure that the disc is not dirty or scratched.
	•	Clean the disc.
No HDMI output.	•	Check the connection between the TV and the HDMI jack of the
		player.
	• Check if your TV supports 576p/480p, 720p, 1080i or 1080p HDMI
		input resolution.
Abnormal HDMI output screen.	•	If random noise appears on the screen, it means that TV does not
		support HDCP (High-bandwidth Digital Content Protection).