Samsung DVD-HD870/SAM manual Troubleshooting, Problem Action

Page 32

Troubleshooting

Before requesting service (troubleshooting), please check the following.

Problem

 

 

 

Action

 

Page

 

 

Check the batteries in the remote control.

 

 

No operations can be

 

They may need replacing.

 

 

Operate the remote control at a distance of no more than 20 feet.

 

P3

performed with the

Remove batteries and hold down one or more buttons for several minutes to drain

 

 

 

remote control.

 

the microprocessor inside the remote control to reset it. Reinstall batteries and try

 

 

 

 

 

to operate the remote control again.

 

 

 

 

 

 

 

 

Disc does not play.

Ensure that the disc is installed with the label side facing up.

 

P5

 

 

Check the region number of the DVD.

 

 

 

 

• 5.1 channel sound is reproduced only when the following conditions are met. :

 

 

5.1 channel sound is

 

1) The DVD player is connected with the proper Amplifier

 

P14~15

 

2) The disc is recorded with 5.1 channel sound.

 

not being reproduced.

 

 

 

Check whether the disc being played has the “5.1 ch” mark on the outside.

 

 

 

 

 

 

 

 

Check if your audio system is connected and working properly.

 

P27

 

 

In a SETUP Menu, is the Audio Output set to Bitstream?

 

 

 

 

The features or action cannot be completed at this time because:

 

 

The

icon appears

1. The DVD’s software restricts it.

 

 

on screen.

2. The DVD’s software doesn’t support the feature (e.g., angles).

 

 

 

 

3. The feature is not available at the moment.

 

 

 

 

4. You’ve requested a title or chapter number or search time that is out of range.

 

 

Disc Menu doesn’t appear.

Check if the disc has a Menu.

 

 

 

 

 

 

 

 

Play mode differs from the

Some of the functions selected in the Setup Menu may not work properly if the

 

P25~30

Setup Menu selection.

 

disc is not encoded with the corresponding function.

 

 

 

 

 

 

 

 

 

The screen ratio

The Screen Ratio is fixed on your DVDs.

 

P27~29

cannot be changed.

 

 

 

 

 

 

 

No audio.

Make sure you have selected the correct Digital Output in the Audio Options

 

P27

 

 

 

Menu.

 

 

 

 

The screen is blocked

Press the

 

button (in front panel) for more than 5 seconds under no disc inside.

 

P16

 

 

 

All settings

will revert to the factory settings.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Forgot password

Press the

 

button (in front panel) for more than 5 seconds

 

 

 

 

 

 

 

 

 

under no disc inside. All settings including the password will revert to the factory

 

P29

 

 

 

settings. Don't use this unless absolutely necessary.

 

 

 

 

 

 

 

 

 

If you experience

Go to the contents and find the section of the instruction book that contains the

 

 

 

explanations regarding the current problem, and follow the procedure once again.

 

 

other problems.

 

 

 

If the problem still cannot be solved, please contact your nearest authorized ser-

 

 

 

 

 

 

 

 

 

vice center.

 

 

 

 

 

 

 

 

 

 

The picture is noisy or

Make sure that the disc is not dirty or scratched.

 

P2

distorted

 

Clean the disc.

 

 

 

 

 

 

 

No HDMI output.

Check the Video output is HDMI enabled.

 

P13~14

 

 

Check the connection between the TV and the HDMI jack of DVD player.

 

 

 

 

 

 

 

See if the TV supports this 480p/576p/720p/1080i DVD player.

 

 

 

 

 

 

 

 

Abnormal HDMI output

If snow noise appears on the screen, it means that TV does not support HDCP

 

P13~14

screen.

 

 

(High-bandwidth Digital Content Protection).

 

 

 

 

 

 

 

 

HDMI output Jitter

Check your TV system setup correctly.

 

 

 

 

The screen Jitter phenomenon may occur when frame rate is converted from

 

P28~29

 

 

 

50Hz to 60Hz for 720P/1080i HDMI (High Definition Multimedia Interface) Output.

 

 

 

 

 

 

 

 

Please refer to the user’s manual of your TV.

 

 

 

 

 

 

 

 

 

 

32

Image 32
Contents DVD Player Precautions Setting upFor your safety DiscContents Before YOU StartSetup General FeaturesDisc Type and Characteristics Disc Size Max. Playing Time CharacteristicsDisc Markings DivX CertificationFront Panel Display DescriptionFront Panel Controls Video Output in Setup Menu must be set to S-Video Rear PanelTour of the Remote Control Cancel ButtonHdmi SEL. Button Hdmi Output resolution setup Repeat Button Instant Replay ButtonBefore Connecting the DVD Player ConnectionsChoosing a Connection Connection to a TV For VideoConnection to a TV S-Video Connection to a TV Interlace Press the input selector on your TV remote control untilComponent signal from the DVD player appears on the TV Connection to a TV Progressive To see the progressive video outputConnecting to a TV with DVI Jack Connecting to a TV with Hdmi JackHdmi Video Specifications ScreenWhy does Samsung use HDMI? What is the HDCP?Connection to an Audio System 2 Channel Amplifier Hdmi High Definition Multimedia InterfaceCoaxial Cable Basic Functions Playing a DiscBefore Play PlaybackUsing the Search and Skip Functions Using the Display FunctionWhen Playing a DVD/VCD/MPEG4 Searching through a Chapter or TrackRepeat Play Using the Disc and Title MenuUsing the Function Menu Slow Play Adjusting the Aspect Ratio EZ ViewAdvanced Functions If you are using a 43 TV Using the Audio button DVD/VCD/MPEG4Using the Subtitle button DVD/MPEG4 Selecting the Audio LanguageChanging the Camera Angle Using the Instant Replay/Skip FunctionUsing the Bookmark Function Using the Zoom Function Using the Zoom Function DVD/VCDClips Menu for MP3/WMA/ JPEG/ MPEG4/CD Audio Folder SelectionMP3/WMA/CD Audio Playback MPEG4 PlaybackPicture CD Playback CD-R AVI fileChanging Setup Menu Using the Setup MenuMP3-JPEG Playback CD-R Jpeg DiscSetting Up the Language FeaturesSetting Up the Audio Options Setting Up the Display OptionsUsing the DivX Subtitle Language Digital Audio Output❷ Still Mode ❶ TV Aspect❸ Screen Messages ❹ TV SystemSetting Up the Parental Control Setting Up the Rating LevelEnter your password By default, password is set to Consult your TV User’s Manual to findChanging the Password Firmware upgrade How to make an upgrade discUpgrade procedure ReferenceTroubleshooting Problem ActionSpecifications Contact Samsung World Wide Country Customer Care Center Web SiteMemo AK68-01290N
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