Samsung HT-ES420K/SQ manual Other Information, Symptom Check/Remedy, Troubleshooting

Page 34

Other Information

Troubleshooting

Refer to the chart below when this product does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the product, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Centre.

Symptom

Check/Remedy

 

 

I cannot eject the disc.

• Is the power cord plugged securely into the outlet?

 

• Turn off the power and then turn it back on.

 

 

Playback does not start.

• Check the region number of the DVD.

 

DVD discs purchased from abroad may not be playable.

 

• CD-ROMs and DVD-ROMs cannot be played on this product.

 

• Make sure that the rating level is correct.

 

 

Playback does not start

• Are you using a deformed disc or a disc with scratches on the surface?

immediately when the

• Wipe the disc clean.

Play/Pause button is pressed.

 

 

 

Sound is not produced.

• No sound is heard during fast playback, slow playback, and step motion playback.

 

• Are the speakers connected properly?

 

• Is the disc severely damaged?

 

 

Sound can be heard only from a

• On certain DVD discs, sound is output from the front speakers only.

few speakers and not all 3.

• Check if the speakers are connected properly.

 

• Adjust the volume.

 

• When listening to a CD, radio or TV, sound is output to the front speakers only.

 

 

The remote control does not work.

• Is the remote control being operated within its operation range of angle and distance?

 

• Are the batteries drained?

 

• Have you selected the correct mode (RECEIVER DVD/TV)?

 

 

• Disc is rotating but no

• Is the TV power on?

picture is produced.

• Are the video cables connected properly?

• Picture quality is poor and

• Is the disc dirty or damaged?

• A poorly manufactured disc may not be playable.

picture is shaking.

 

 

 

Audio language and subtitles do not work.

• Audio language and subtitles will not work if the disc does not contain them.

 

 

The Disc/Title menu screen does not

• Are you using a disc that does not contain menus?

appear even when the Disc/Title

 

function is selected.

 

 

 

Aspect ratio cannot be changed.

• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX mode, or 4:3 PAN

 

SCAN mode, but 4:3 DVDs can be seen in 4:3 ratio only. Refer to the DVD disc

 

jacket and then select the appropriate function.

 

 

34 English

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Contents Digital Home Entertainment System English Safety InformationSafety Warnings Wide SLOT, Fully InsertAccessories PrecautionsCheck for the supplied accessories below Handling and Storing Discs Holding discsDisc Storage LicenceContents Disc Playback Using the Playback FunctionSound Mode Jpeg File PlaybackRegion Code Disc Types and CharacteristicsGetting Started Icons that will be used in manualCD-R Discs Disc types that can be playedDisc Types And Disc Format CD-R MP3 DiscsSupported Formats DivX DVD±R/±RW, CD-R/RW DiscsDivX Digital internet video express FormatDivX Format Still Music MovieKbps Front Panel DescriptionRear Panel Remote control Tour of the Remote ControlSelect Mono or Stereo for radio broadcasting If the TV turns off, the setting is complete Setting the Remote ControlBattery size AAA  The remote control will work on a Samsung TV by defaultSpeaker Components Connecting the SpeakersConnections Position of the productInstalling the Speakers Installing on the Table Stand Connecting The SpeakersInstalling on the Partition Assembling the Front SpeakerMethod 2 Composite Video Connecting the Video Out to your TVChoose one of the two methods for connecting to a TV METHOD2 suppliedUsing Anynet+HDMI-CEC Connecting MicrophoneConnecting Audio from External Components AUX1 Connecting an External Component/MP3 playerConnecting the FM Antenna FM Antenna suppliedOptical Connecting an External Digital Component AUX2 Connecting an External Analog ComponentOptical Cable not supplied Set-Top Box Press the Exit button to exit the setup menu SetupBefore Starting Initial Settings Confirm the setting Exit Button Exit the setup menuTV Aspect ResolutionVideo Out Signaloption BD WiseAudio Return Ch Initial SettingsDRC Dynamic Range Compression Speaker SelectionDivXR Deactivation Change PasswordDivXR Registration Parental RatingDisc Playback TV Screen Saver/Power Saving FunctionBasic Functions Audio CDCD-DA/MP3/WMA PlaybackRotate Function Forward/Reverse SearchSkipping Scenes/Songs Slow Motion PlayStep Motion Play Using the Disc MenuUsing the Title Menu Minute Skip functionCD/MP3 Repeat Displaying Disc InformationNormal Repeat Track Angle Function Selecting the Audio LanguageSelecting the Subtitle Language Tools menuSound Virtual Sound Sound ModePress the S.VOL button Presetting Stations DSP Digital Signal Processor/EQSetting Mono/Stereo Using buttons on the Remote ControlSafe USB Removal Playing Media Files using the USB Host FeatureUSB Function USB RecordingTroubleshooting Symptom Check/RemedyOther Information Language code list SymptomCheck/Remedy Front speaker output 167W x 23Ω Subwoofer output 166W3Ω SpecificationsDimensions W x H x D 86dB/W/M 88dB/W/MOpenSSL License OpenSSL License ` Europe Area Contact Centre  Web Site ` North America` Latin America Area Contact Centre  Web SiteCode No. AH68-02466A
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