Installation and maintenance

Air conditioners are technically complex products that require regular maintenance.

Failure to heed to these requirements and Operation Recommendations could result in reduction of product life span as well as breakdowns of expensive parts.

Installation*

It is recommended to perform installation works by organizations with certified state licenses and Samsung certificate. Contacts for certified organizations you can receive in “Samsung Contact Center” by phones, mentioned in Warranty card 8-800-200-0-400. There should be a stamp of Installation Company in warranty card after installation.

when choosing installation site, please remember that unit should be easy accessible for service. Service will not be available for the outdoor unit where our servicemen can not access and the cost of moving the outdoor unit to the service area will be borne by the customer.

Maintenance*

Service works means elimination of defects, caused by Manufacturer. Service works are performed by authorized Samsung service centers; you can find contacts at “Customer Contact Center” by phones, mentioned in warranty card 8-800-200-0-400.

Preventive maintenance means periodically carried out cleaning, testing, tuning of Aircon, that necessary for its normal work. It is recommended to execute Preventive maintenance by organization with certified state licenses and Samsung certificate. You can find contacts at “Customer Contact Center” by phones, mentioned in warranty card 8-800-200-0-400.

Recommendations for Preventive maintenance:

At least once a year engage a certified specialist to carry out maintenance works, preferably during dry and warm periods.

Maintenance works shall include:

-Cleaning heat exchanger of indoor and outdoor unit

-Cleaning drainage system

-Checking the pressure level (refrigerant quantity)

-Checking the operation modes of the system

-Top-up of refrigerant, if necessary (usually once per 2 years)

Also, please refer to page “Cleaning your Air conditioner”.

* Manufacturer provides warranty and free of charge service during 12 months, if installation or service works was performed by organization, not being certified Samsung Installer or Service Center.

Every installation and preventive maintenance works shall be paid for by the air conditioner owner,

since the product warranty does not cover any of these works.

Aforementioned expenses on proper installation and maintenance works will be compensated by

the long and reliable air conditioner operations.

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