Samsung QE65Q8CNAUXRU manual Troubleshooting and Maintenance, TV won’t turn on

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07 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www. samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

••This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

••To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

••Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

••Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red.

••Try pressing the Power () button at the bottom of the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work”.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

••Make sure the connection to the device is correct and that all cables are fully inserted.

••Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

••Confirm that the correct input source has been selected ( > Source).

••Perform a TV self diagnosis to determine if the problem is caused by the TV or the device ( > Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).

••If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

••If you are not using a cable box or satellite box, and your TV is receiving TV signals from an antenna or a

cable wall connector, run Auto Tuning to search for channels ( > Settings > Broadcasting > (Auto Tuning Settings) > Auto Tuning).

–– The Auto Tuning Settings may not appear depending on the model or geographical area.

–– If you are using a cable box or satellite box, please refer to the cable box or satellite box manual.

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Contents Руководство Пользователя Перед изучением этого руководства пользователя ПользователяПредупреждение! Важные указания по безопасности ОсторожноPage Содержание 01 Что входит в комплект? 02 Подключение телевизора к устройству One Connect ONE Connect03 Установка телевизора Монтаж телевизора на стенеОбеспечение достаточной вентиляции для телевизора ВинтКрепление телевизора к подставке Меры предосторожности Надежное крепление телевизора к стенеСнятие задней крышки со стойки телевизора Предотвращение падения телевизора04 Интеллектуальный пульт ДУ Samsung Кнопки интеллектуального пульта ДУ SamsungУстановка батарей в Интеллектуальный пульт ДУ Samsung 05 Первоначальная настройка Использование контроллера Пульт управленияБеспроводное сетевое соединение 06 Подключение к сетиПроводное сетевое соединение Поиск и устранение неисправностей Телевизор не включаетсяПрерывается соединение Wi-Fi Интерфейс CI+ не функционируетПульт дистанционного управления не работает Настройки телевизора сбрасываются через 5 минутЧто такое удаленная поддержка? Датчик экономного режима и яркость экранаПроблемы с приложениями для просмотра видео Youtube и т.д Как работает удаленная поддержка?Очистка поверхности телевизора Технические характеристики 08 Технические характеристики и прочая информацияУсловия окружающей среды Лицензии Уменьшение потребления электроэнергииРекомендация только для стран ЕС Русский Режим ожидания Страница намеренно Оставлена пустой Thank you for purchasing this Samsung product Model Learning the e-Manuals assistance functions IndexPlease read the Safety Instructions before using your TV Page Contents Whats in the Box? Connecting the TV to the One Connect Class 1 Laser ProductTV Installation Mounting the TV on a wallProviding proper ventilation for your TV Attaching the TV to the Stand Detaching the Clean back stand cover from the TV Preventing the TV from fallingSamsung Smart Remote About the Buttons on the Samsung Smart RemotePairing the TV to the Samsung Smart Remote Installing batteries into the Samsung Smart RemoteRunning the Initial Setup Using the TV Control StickNetwork Connection Wireless Connecting to a NetworkNetwork Connection Wired Troubleshooting Troubleshooting and MaintenanceTV won’t turn on Intermittent Wi-Fi Remote control does not workCI+ does not work What is Remote Support? Video App problems Youtube etcEco Sensor and screen brightness How does Remote Support work?Caring for the TV Specifications Specifications and Other InformationEnvironmental Considerations Licences Decreasing power consumptionRecommendation EU Only Page This page is intentionally Left blank Связывайтесь с Samsung по всему миру
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