Troubleshooting and Maintenance | Samsung QE65Q9FNAUXRU manual

07 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www. samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

••This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

••To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

••Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

••Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red.

••Try pressing the Power () button at the bottom of the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work”.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

••Make sure the connection to the device is correct and that all cables are fully inserted.

••Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

••Confirm that the correct input source has been selected ( > Source).

••Perform a TV self diagnosis to determine if the problem is caused by the TV or the device ( > Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).

••If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

••If you are not using a cable box or satellite box, and your TV is receiving TV signals from an antenna or a

cable wall connector, run Auto Tuning to search for channels ( > Settings > Broadcasting > (Auto Tuning Settings) > Auto Tuning).

–– The Auto Tuning Settings may not appear depending on the model or geographical area.

–– If you are using a cable box or satellite box, please refer to the cable box or satellite box manual.

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QE65Q9FNAUXRU specifications

The Samsung QE65Q9FNAUXRU is a high-end 65-inch QLED television that exemplifies cutting-edge display technology and premium features, making it a standout choice for home entertainment enthusiasts. Launched as part of Samsung's QLED series, this model employs Quantum Dot technology to deliver stunning color accuracy and impressive brightness levels that enhance the viewing experience.

At the heart of the QE65Q9FNAUXRU is its 4K Ultra HD resolution, providing four times the pixels of Full HD. This means sharper details and crystal-clear images, allowing viewers to fully immerse themselves in their favorite movies, sports, and games. The TV also supports HDR10+ and HLG formats, ensuring that content with high dynamic range is displayed with incredible depth, contrast, and vibrant colors, even in the darkest scenes.

One of the key features of the QE65Q9FNAUXRU is its Ultra Viewing Angle technology, which minimizes color distortion and provides a broad viewing angle. This means that viewers can enjoy rich picture quality even when seated off to the side, making it perfect for family gatherings or watching events with friends. Furthermore, the TV includes a Direct Full Array backlighting system which enhances the contrast and brightness, particularly in bright and dark scenes.

The Samsung QE65Q9FNAUXRU is powered by the Quantum Processor 4K, which utilizes artificial intelligence to upscale lower-resolution content to near-4K quality. This feature ensures that any source material looks its best, whether it's streaming, gaming, or from physical media. Additionally, the television supports various smart features, allowing users to access a wealth of streaming services, apps, and games directly from the TV interface.

For gamers, the QE65Q9FNAUXRU offers features such as low input lag and a dedicated Game Mode, which optimizes settings for a smoother gaming experience. The television is also equipped with multiple HDMI ports, including HDMI 2.0, making it compatible with a range of devices and accessories.

In terms of design, the Samsung QE65Q9FNAUXRU boasts a sleek and modern aesthetic, with thin bezels that maximize the screen size and a premium metal finish. The cable management system helps to maintain a clean and uncluttered look, perfect for contemporary home environments.

Overall, the Samsung QE65Q9FNAUXRU is a powerful and aesthetically pleasing television that combines advanced display technology, smart features, and exceptional performance, making it a fantastic choice for anyone looking to elevate their viewing experience.