Samsung SM-T531NYKASER, SM-T531NZWASER manual Appendix, Troubleshooting

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Appendix

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For details, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. Contact your service provider for more details.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Charge the battery completely before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

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Contents SM-T531 About this manual Instructional icons Copyright About this manualTrademarks Table of Contents Travel & local Getting started Device layoutButtons Package contents Installing the SIM or Usim card Charging the battery Removing the SIM or Usim cardCharging with the charger Reducing the battery consumption Checking the battery charge statusInserting a memory card Removing the memory card →Settings →GENERAL →Storage →Unmount SD cardFormatting the memory card Turning the device on and off Holding the deviceSwitching to silent mode Adjusting the volumeLocking and unlocking the device Basics Indicator iconsIcon Meaning Using the touch screen Tapping Finger gesturesTapping and holding Dragging Double-tappingFlicking PinchingRotating the screen Palm motionsSweeping CoveringUsing a split screen Multi Window Using Multi WindowLaunching applications in a split screen Multi Window Basics Sharing content between applications Notifications Adding an application icon Home screenRearranging items →Sounds and notifications →Do not disturbRearranging panels Using widgets Setting wallpaperScreen Applications screen Installing applicationsUninstalling applications Rearranging applicationsOpening an application Using applicationsDisabling applications Opening from recently-used applicationsEntering text HelpChanging the keyboard type Changing language keyboards Entering uppercaseChanging the keyboard type HandwritingEntering text by voice Connecting to a Wi-Fi networkTurning Wi-Fi on and off Copying and pastingAdding Wi-Fi networks Joining Wi-Fi networksForgetting Wi-Fi networks Adding accounts Setting up accountsRemoving accounts Connecting as a media device Connecting with Samsung KiesConnecting with Windows Media Player Transferring filesSetting a password Setting a patternSetting a PIN Securing the deviceUpgrading with Samsung Kies Upgrading the deviceUnlocking the device Upgrading over the airPhone CommunicationMaking calls During a call Finding contactsMaking an international call Adding contactsReceiving calls Video calls Listening to a voice message Swapping imagesManaging contacts ContactsSearching for contacts Moving contacts Displaying contactsImporting and exporting contacts Favourite contacts Contact groupsManaging groups Business cardSending a message or email to a group’s members Sending scheduled messages MessagesSending messages Viewing incoming messagesSetting up email accounts Gmail Reading messagesHangouts LabelsGoogle+ PhotosViewing webpages Web & networkInternet Opening a newSaved pages BookmarksHistory LinksTap →New tab ChromeSyncing with other devices →SavePairing with other Bluetooth devices BluetoothSending and receiving data Screen Mirroring Music MediaPlaying music Creating playlists Setting a song as ringtonePlaying music by mood Taking a photo CameraTaking photos Camera etiquettePanoramic photos Shooting modeApplying filter effects Taking videos Recording modeTaking a video Share shot Zooming in and outControlling the camera remotely Configuring settings for Camera Shortcuts GalleryViewing images Editing images Playing videosTrimming segments of a video Zooming in and outDeleting images Setting as wallpaperFavourite images Sharing imagesUsing Tag buddy Tagging facesVideo Deleting videosSharing videos Using Popup Video playerYouTube Watching videosApplication & media stores Play StoreGalaxy Apps Play BooksPlay Games Play Movies & TVPlay Music Play NewsstandAdding and managing categories UtilitiesMemo Composing memosCreating events or tasks PlannerBrowsing memos Viewing a memoSyncing with Google Calendar Changing calendar typeDeleting events or tasks DropboxSearching for events or tasks Sharing events or tasksSyncing with the Samsung account CloudDrive Backing up or restoring dataReading documents Hancom Office ViewerSearching documents Word processorPresentation SpreadsheetAlarm World clock Calculator VoiceSearching the device GoogleVoice Search Google NowMy Files Viewing filesViewing storage information Changing the view modeSearching for a file Creating foldersSearching for locations Travel & localMaps Getting directions for a destinationWi-Fi SettingsAbout Settings Setting Wi-Fi sleep policySetting Network notification BluetoothFlight mode Wi-Fi DirectLocation Default messaging appData usage More networksScreen Mirroring Ethernet configurationNearby devices Mobile networksPage Wallpaper Lock screenFont Notification panel AccessibilityCall settings CallMore settings Call accessoriesCall alerts Voicemail Ringtones and soundsVideo calls Internet callLanguage DefaultLanguage and input Samsung keyboardPalm motion Smart screenCloud Backup and resetAccounts Date and timeBattery AccessoriesDefault applications Power saving modeStorage SecuritySecurity policy updates Google SettingsSet up SIM card lock About deviceTroubleshooting AppendixTouch screen responds slowly or improperly Sound echoes during a call Your device is hot to the touch Another Bluetooth device is not located Removing the battery Small gap appears around the outside of the device caseEnglish EU /2015. Rev.1.0

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