Samsung SM-T531NZWASER Troubleshooting, Your device displays network or service error messages

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Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device.

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

•Password: When the device lock feature is enabled, you must enter the password you set for the device.

•PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu.

•PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

•PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For details, contact your service provider.

Your device displays network or service error messages

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly.

•You cannot access some options without a subscription. Contact your service provider for more details.

Your device does not turn on

•When the battery is completely discharged, your device will not turn on. Charge the battery completely before turning on the device.

•The battery may not be inserted properly. Insert the battery again.

•Wipe both gold-coloured contacts and insert the battery again.

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Contents SM-T531 About this manual About this manual Instructional icons CopyrightTrademarks Table of Contents Travel & local Device layout Getting startedButtons Package contents Installing the SIM or Usim card Removing the SIM or Usim card Charging the batteryCharging with the charger Checking the battery charge status Reducing the battery consumptionInserting a memory card Formatting the memory card →Settings →General →Storage →Unmount SD cardRemoving the memory card Holding the device Turning the device on and offLocking and unlocking the device Adjusting the volumeSwitching to silent mode Icon Meaning Indicator iconsBasics Using the touch screen Tapping and holding Finger gesturesTapping Double-tapping DraggingPinching FlickingPalm motions Rotating the screenCovering SweepingLaunching applications in a split screen Multi Window Using Multi WindowUsing a split screen Multi Window Basics Sharing content between applications Notifications Home screen →Blocking modeRearranging items Adding an application iconRearranging panels Setting wallpaperApplications screen Using widgetsRearranging applications Organising with foldersDisabling applications Installing applicationsUninstalling applications Help Using applicationsOpening an application Opening from recently-used applicationsChanging the keyboard type Entering textEntering uppercase Changing the keyboard typeCopying and pasting Entering text by voiceChanging language keyboards HandwritingTurning Wi-Fi on and off Connecting to a Wi-Fi networkJoining Wi-Fi networks Adding Wi-Fi networksRemoving accounts Setting up accountsAdding accounts Connecting with Windows Media Player Connecting with Samsung KiesConnecting as a media device Transferring filesSetting a PIN Setting a patternSetting a password Securing the deviceUpgrading the device → Update nowUnlocking the device Upgrading with Samsung KiesMaking calls CommunicationPhone During a call Finding contactsMaking an international call Sending a message Adding contactsFixed dialling number Call barringReceiving calls Page Swapping images Listening to a voice messageSearching for contacts ContactsManaging contacts Importing and exporting contacts Displaying contactsMoving contacts Contact groups Favourite contactsSending a message or email to a group’s members Business cardManaging groups Sending messages MessagesSending scheduled messages Viewing incoming messagesSetting up email accounts Reading messages Google Mail Tap →Settings to change the Google Mail settingsLabels HangoutsGoogle+ Photos Internet Web & networkViewing webpages Opening a newHistory BookmarksSaved pages Links→Save ChromeSyncing with other devices Sending and receiving data BluetoothPairing with other Bluetooth devices Screen Mirroring Playing music MediaMusic Playing music by mood Setting a song as ringtoneCreating playlists Taking photos CameraTaking a photo Camera etiquetteApplying filter effects Shooting modePanoramic photos Taking a video Recording modeTaking videos Controlling the camera remotely Zooming in and outShare shot Configuring settings for Camera Viewing images GalleryShortcuts Trimming segments of a video Playing videosEditing images Zooming in and outFavourite images Setting as wallpaperDeleting images Sharing imagesTagging faces Using Tag buddyDeleting videos VideoYouTube Using Popup Video playerSharing videos Watching videosPlay Store Application & media storesPlay Books Samsung AppsPlay Music Play Movies & TVPlay Games Play NewsstandMemo UtilitiesAdding and managing categories Composing memosViewing a memo Browsing memosCreating events or tasks PlannerChanging calendar type Syncing with Google CalendarSearching for events or tasks Deleting events or tasksSyncing with the Samsung account DropboxCloud Hancom Viewer DriveBacking up or restoring data Syncing with DropboxWord processor Searching documentsReading documents Spreadsheet PresentationAlarm World Clock Voice CalculatorGoogle Now GoogleSearching the device Viewing files Voice SearchMy Files Viewing storage information Changing the view modeSearching for a file Adding FTP server shortcuts to the device Creating foldersAdding shortcuts to folders Maps Travel & localSearching for locations Getting directions for a destinationAbout Settings SettingsWi-Fi Setting Wi-Fi sleep policyTethering and Wi-Fi hotspot BluetoothFlight mode Setting Network notificationData usage Default messaging appLocation More networksScreen Mirroring Nearby devicesPrinting Mobile networksDisplay DeviceSound Lock screen Multi windowWallpaper AccessibilityFont Notification panelText-to-speech options Answering and ending callsAnswering/ending calls Call settingsCall Call alerts Call accessoriesAdditional settings Ringtone and sound settings Blocking modeVideo call settings Internet call settingsControls DefaultLanguage and input LanguageVoice search Google voice typingVoice recogniser Text-to-speech options Palm motion GeneralSmart screen AccountsDate and time Backup and resetAccessories Battery Default applicationsPower saving mode Application managerSecurity Set up SIM card lockAbout device Google SettingsSecurity policy updates Your device displays network or service error messages TroubleshootingTouch screen responds slowly or improperly Sound echoes during a call Your device is hot to the touch Another Bluetooth device is not located Data stored on the device has been lost English EU /2014. Rev.1.1

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