Troubleshooting and Maintenance

Samsung UE40K5550BUXRU, UE49K5550BUXRU manual Troubleshooting and Maintenance, TV won’t turn on

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update now or > Settings > Support > Software Update > Auto Update).

The TV won’t turn on.

•Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound or distorted picture/video/sound from an external device or “Weak or No Signal” displayed on TV or cannot find channel.

•Make sure the connection to the device is correct and that all cables are fully inserted.

•Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•Confirm that the correct input source has been selected ( > Source).

•Perform a TV self diagnosis to determine if the problem is caused by the TV or the device. ( > Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).

•If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

•If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels ( > Settings > Broadcasting > Auto Tuning).

The remote control does not work.

•Check if the power indicator on the TV blinks when you press the remote's On button. If it does not, replace the remote control's batteries.

•Make sure that the batteries are installed with their poles (+/–) in the correct direction.

•Try pointing the remote directly at the TV from 5 ft. to 6 ft. (1.5~1.8 m) away.

The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.

•Programme the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user manual for the SAMSUNG TV code.

English

English - 7

UE32K5550BUXRU, UE40K5550BUXRU, UE55K5500BUXRU, UE32K5500BUXRU, UE49K5550BUXRU specifications

Samsung's K5500 series of televisions, which include models like the UE49K5500BUXRU, UE40K5500BUXRU, UE49K5550BUXRU, UE32K5500BUXRU, and UE55K5500BUXRU, represents a remarkable blend of cutting-edge technology and user-friendly features. With a focus on delivering an exceptional viewing experience, this series brings together a series of commendable specs that cater to various preferences and room sizes.

All models in the K5500 series are equipped with Full HD resolution, delivering crisp and vibrant picture quality. This resolution ensures that viewers can enjoy their favorite movies, shows, and games with a level of detail that enhances the viewing experience. The series is designed with Samsung’s Wide Colour Enhancer technology, which works to improve color accuracy and depth, ensuring that every image appears lifelike and vivid.

To further enhance the viewing experience, these models come with Samsung's Smart Hub. This centralized interface allows users to easily access their favorite streaming services, apps, and content all in one place. The intuitive design of the Smart Hub makes navigation simple and quick, providing access to popular services like Netflix, YouTube, and more. The K5500 series also supports screen mirroring, allowing users to display content from their smartphones or tablets directly onto the television screen.

All K5500 models come equipped with Dolby Digital Plus audio technology, enhancing sound quality and creating a richer audio experience. The built-in speakers are designed to complement the stunning visuals, ensuring that users can immerse themselves fully in their entertainment.

The design of the K5500 series is sleek and modern, featuring slim bezels that maximize screen real estate, creating an immersive viewing experience. The stand is robust and aesthetically pleasing, making it a stylish addition to any room.

In terms of connectivity, the K5500 models do not disappoint. They feature multiple HDMI and USB ports, allowing for easy connection to external devices, such as gaming consoles, Blu-ray players, and USB drives. Users can easily switch between devices without hassle.

Overall, Samsung's UE49K5500BUXRU, UE40K5500BUXRU, UE49K5550BUXRU, UE32K5500BUXRU, and UE55K5500BUXRU models deliver solid performance, exceptional picture quality, and user-friendly smart features. Whether you're watching movies, playing video games, or streaming your favorite shows, the K5500 series offers a well-rounded viewing experience suitable for any household.