Samsung HT-C9950W/XER manual Other information, Troubleshooting

Page 66

Other information

Troubleshooting

Refer to the chart below when this product does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the product, disconnect the power cord and contact the nearest authorized dealer or Samsung Electronics Service Centre.

Symptom

Check/Remedy

 

 

 

 

I cannot eject the disc.

• Is the power cord plugged securely into the outlet?

 

• Turn off the power and then turn it back on.

 

 

 

 

Playback does not start.

• Check the region number of the BD/DVD.

 

BD/DVD discs purchased from abroad may not be playable.

 

• CD-ROMs and DVD-ROMs cannot be played on this Product.

 

• Make sure that the rating level is correct.

 

 

 

 

Playback does not start

• Are you using a deformed disc or a disc with scratches on the surface?

immediately when the

• Wipe the disc clean.

 

Play/Pause button is pressed.

 

 

 

 

 

 

 

Sound is not produced.

• No sound is heard during fast playback, slow playback, and step motion playback.

 

• Are the speakers connected properly? Is the speaker setup correctly customized?

 

• Is the disc severely damaged?

 

 

 

 

 

Sound can be heard only from a

• On certain BD/DVD discs, sound is output from the front speakers only.

few speakers and not all 8.

• Check if the speakers are connected properly.

 

• Adjust the volume.

 

 

• When listening to a CD, radio or TV, sound is output to the front speakers only.

 

Select "PRO LOGIC II" by pressing

 

PL II (Dolby Pro Logic II) on the remote

 

control to use all eight speakers.

 

 

 

 

 

Dolby Digital 7.1 CH Surround

• Is there "Dolby Digital 7.1 CH" mark on the disc? Dolby Digital 7.1 CH Surround Sound is

Sound is not produced.

produced only if the disc is recorded with 7.1 channel sound.

 

• Is the audio language correctly set to Dolby Digital 7.1-CH in the information

 

display?

 

 

 

 

 

The remote control does not work.

• Is the remote control being operated within its operation range of angle and distance?

 

• Are the batteries drained?

 

 

• Have you selected the mode(TV/BD) functions of the remote control (TV or BD) correctly?

 

 

 

 

• Disc is rotating but no

• Is the TV power on?

 

picture is produced.

• Is the HDMI cable connected properly?

 

• Picture quality is poor and

• Is the disc dirty or damaged?

 

• A poorly manufactured disc may not be playable.

picture is shaking.

 

 

 

Audio language and subtitles do

• Audio language and subtitles will not work if the disc does not contain them.

not work.

 

 

 

Menu screen does not appear

• Are you using a disc that does not contain menus?

even when the menu function is

 

 

 

selected.

 

 

 

 

 

 

 

66 English

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Page 65 Page 67
Contents 1CH Blu-ray Home Cinema System English Safety InformationSafety Warnings Class 1 Laser ProductViewing TV using the 3D function PrecautionsHandling and Storing Discs Holding discsDisc Storage LicenceContents Network Services Other Information Getting Started Icons that will be used in manualDVD-RAM Disc Types and CharacteristicsDiscs that cannot be played BD-LIVERegion code Disc TypesDisc Format Music File Support Supported File FormatsVideo File Support AC3Accessories Supported devicesToroidal Ferrite Core Table Stand Set Tallboy Type Stand SetFront Panel DescriptionUSB Port Rear PanelSystem Cable Jack USB Open ButtonRear Panel of the Subwoofer Tour of the Remote Control Remote controlIf the TV turns off, the setting is complete TV Brand Code ListSetting the Remote Control  The remote control will work with Samsung TVs by defaultInstalling on the Table Stand Installing on a Tallboy Type of StandInstallation Getting Started Installing the Product on the Wall Place the wall mount bracket in a desired areaConnections Connecting the SubwooferConnecting the Speakers Attaching the Toroidal Ferrite Core to the System CableCentre Speaker f Front Speakers eiPlace them slightly in front of the centre speakers Directly over or under the TVSpeaker Components Assembled Speakers SWA-5000Installing the Speakers on the Tallboy Stand Stretch out the speaker cable and get it through as shownTighten up the screws large 3.5x18, x3 as shown Connecting Speaker Wire Connecting The Speakers Connections Hdmi OUT Hdmi OUT Connecting to a TV with an Hdmi CableConnecting External Devices/your TV via Hdmi HdmiHdmi Auto Detection Function Connecting Audio from External Components Optical Connecting an External Digital ComponentAUX Connecting an External Analogue Component Red WhiteConnecting to the Network Cable NetworkConnecting the FM Antenna Attaching the Toroidal Ferrite Core to the Speaker CableSetup Before Starting Initial SettingsPress the Enter button to select Start button Setting the Menu Press the Exit button to exit the menu3D Mode DisplayTV Screen Size BD Wise Samsung Products only ResolutionSets the output resolution of the Hdmi video signal Pan-ScanResolution according to the output mode Blu-ray Disc playback SetupDVD playback Setup Hdmi Format Progressive ModeStill Mode Movie Frame 24 FsSpeaker Setting AudioHdmi Audio Musical Auto Calibration SettingMusical Auto Calibration Musical Auto CalibrationDigital Output Dynamic Range ControlDigital Output Selection Audio Return Channel Initial SettingsAV Sync Internet@TV Screen SizeDivXR Deactivation ClockDivXR Registration Set time-related functionsNetwork Settings Network SetupWired Network Network Test Network StatusBD-LIVE Internet Connection LanguageParental Rating Change PasswordPower On/Off Sound BackgroundSoftware Upgrade Contact SamsungSupport Playback Using the Disc MenuBasic Functions Disc StructurePlaying the Title List Using the Title MenuUsing the Popup Menu Searching for a Desired SceneRepeat the Title or Chapter Slow Motion PlayStep Motion Play Repeat the SectionSelecting the Audio Language Using the Tools buttonMoving to a Desired Scene Directly Selecting the Subtitle LanguageChanging the Camera Angle Selecting the Picture SettingSetting the Bonusview Caption FunctionListening to Music Buttons on the Remote Control used for Music PlaybackPlaying an Audio CD CD-DA/MP3 Audio CD CD-DA/MP3 Screen ElementsCD-DA Repeat an Audio CD CD-DA/MP3Playlist MP3Sound Mode Dolby Pro Logic II ModeSFESound Field Effect Mode Setting the speakers with DPL IIzPlaying back a Picture Using the Tools buttonPlaying a Jpeg Disc Tools buttonPlaying back a USB Storage Using buttons on the Remote Control Setting Mono/StereoPresetting Stations Listening to RadioPressing the INTERNET@ Button on the remote control Network ServicesUsing Internet@TV Getting Started with Internet@TVUsing the Keypad Press the Disc Menu button onPress the Enter button Map and address appear on the screen System Setup SettingsAccount Login Starting Internet@TV for the First TimeSamsung AppS Service ManagerInternet@TV Services Available Internet@TV IDSoftware Upgrade Notification BD-LIVEMenu Bar Application Program at a Glance During video playback, play time will not display Set Change State icon Select a folder toTroubleshooting Other informationThen press the Power button Using the Reset function will erase all stored settingsTo the default values Feature is not available at the momentfiles Displayed BD-LIVE serviceAn error occurs BD-LIVE service OverloadedSpecifications SWA-5000 Samsung Correct disposal of batteries in this product
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