Samsung HT-C9950W/XER manual Product is not working, Disc inside, Do not use this unless necessary

Symptom	Check/Remedy
Aspect ratio cannot be changed.	• You can play 16:9 BD/DVDs in 16:9 Wide mode, 4:3 Letter Box mode, or 4:3
	Pan - Scan mode, but 4:3 BD/DVDs can be seen in 4:3 ratio only. Refer to the
	Blu-ray Disc jacket and then select the appropriate function.
• The product is not working.	• Press the STOP ( ) button (on front panel) for more than 5 seconds with no
(Example: The power goes out	disc inside.
or a strange noise is heard.)	- Using the RESET function will erase all stored settings.
• The Product is not working
	Do not use this unless necessary.
normally.
The rating level password has	• With no disc in the product, press and hold the product's STOP ( ) button for
been forgotten.	longer than 5 seconds. INIT appears on the display and all settings will return
	to the default values.
	And then press the POWER button.
	- Using the RESET function will erase all stored settings.
	Do not use this unless necessary.
Can't receive radio broadcasts.	• Is the antenna connected properly?
	• If the antenna's input signal is weak, install an external FM antenna in an area
	with good reception.
While listening to TV audio	• If the EJECT ( ) button is pressed while listening to TV audio using the D.IN or
through the Product, no sound is	AUX functions, the BD/DVD functions are turned on and the TV audio is muted.
heard.
"Not Available" appears on	• The features or action cannot be completed at this time because:
screen.	1. The BD/DVD’s software restricts it.
	2. The BD/DVD’s software doesn’t support the feature (e.g., angles)
	3. The feature is not available at the moment.
	4. You’ve requested a title or chapter number or search time that is out of range.
If the HDMI output is set to a	• Press the STOP ( ) button (on front panel) for more than 5 seconds with no
resolution your TV cannot support	disc inside. All settings will revert to the factory settings.
(for example, 1080p), you may not	• When the factory default settings are restored, all the user data stored in the
see a picture on your TV.	BD data will be deleted.
No HDMI output.	• Check the connection between the TV and the HDMI jack of the Product.
	• Check if your TV supports 576p(480p)/720p/1080i/1080p HDMI input
	resolution.
Abnormal HDMI output screen.	• If random noise appears on the screen, it means that TV does not support
	HDCP (High-bandwidth Digital Content Protection).

06 Other information

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