DW4020 Installation Guide
1031484-0001 Revision 3 October 24
Corporation
Trademarks
Declaration of Conformity
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Contents
Chapter Installing the indoor equipment
About this document
Chapter Introduction
Chapter DW4020 LEDs and troubleshooting
Chapter The User Interface
Appendix A Lat/Long Decimals to Minutes Table
Contents 1031484-0001 Revision
Appendix B The Internet and the DW4020
Appendix C Installing the DW4020 Manually
Contents 1031484-0001 Revision
Appendix D Configuring the installer laptop for IP addressing
Appendix E Installation checklist
viii
Index
Types of warnings used in this manual
Important safety information
DANGER
Important safety information 1031484-0001 Revision
Organization and updates
About this document
Scope and audience
Audience profile
DIRECWAY Outdoor Unit Installation Guide DW 4000-098 DW 4000-120 HNS
DIRECWAY Satellite Dish Installation Guide Model DW4000 Two-Way HNS
Conventions Related publications Revision record
Chapter
Introduction
DW4020 purpose and components
Characteristics and identification of equipment
Table 1 DW4020 hardware characteristics
Characteristic
Table 2 DW4020 physical characteristics
Characteristic
Important notes
Customer installation requirements
Installing the indoor equipment
Chapter
Summary of DW4020 installation process
Two DW4020 installation methods
when operational
Chapter 2 Installing the indoor equipment 1031484-0001 Revision
Prohibited area
Installing DIRECWAY installation software on installer laptop
1. Load the installer software CD into your laptop computer
Figure 5 Websetup Welcome screen
Figure 4 Device Installation Status
Chapter 2 Installing the indoor equipment 1031484-0001 Revision
Installing the system using a modem
Installing the DW4020 Manually, on page
ADP-64AB B
Assembling the components, modem installation method
Figure 8 Mount the components on two clips
Chapter 2 Installing the indoor equipment 1031484-0001 Revision
Figure 9 Attach the other clips
Figure 10 Component stack
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Receive modem Transmit modem Gateway
5. Connect the component interconnection cables. See
Connect Ethernet, power up, and read the Gateway LED display
Obtain IP address and test Ethernet connection
LED condition
STATUS LED
READY LED
Table 5 Basic Receive and Transmit Modem LED States
Ready OFF/RX OFF
Ready ON/RX Off
Ready ON/RX
Figure 13 Ethernet port LEDs
Green LED
Figure 14 Welcome screen choose proper registration server
4. Websetup will first detect the Gateway and the modem. See Figure
Figure 15 Websetup - Detection
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Figure 16 Dial up connection may be necessary
Figure 17 Registration Connection - Authentication
Figure 18 Agreement
Figure 19 Service Offerings Figure 20 Registration
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9. Select Continue in the Registration screen in Figure 20. The
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Figure 22 Antenna Pointing - Receiver Figure 23 Finish
Post-commissioning
Figure 26 Antenna Pointing - Receiver
Figure 27 Start manual cross-pol pass and peak isolation
12. Select the Manual fine pointing mode radio button
Connect to customer computer and confirm surfing
1. Start a Web browser on the installer laptop
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Chapter
The User Interface
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How to access the User Interface
The Home screen
The System Status indicator
Figure 35 On-line help for status messages
Note Remember that IRU refers to the receive modem, and that
Table 6 Transmit status TxCode messages and corrective actions
ITU refers to the transmit modem
Table 6 Transmit status TxCode messages and corrective actions
detecting a signal or is not
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Table 6 Transmit status TxCode messages and corrective actions
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Power
Table 6 Transmit status TxCode messages and corrective actions
Figure 36 DW4020 connections
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Table 7 Receive code RxCode messages and corrective actions
If corrective measures do not solve a problem, contact technical
support
RxCode 5 means the receive modem is working properly. It is the
Receive Statistics
Table 7 Receive code RxCode messages and corrective actions
Transmit Statistics
System Information
Longitude - displays the satellite’s longitude
The Connectivity Test Menu
Network Operations Center NOC Connectivity
Figure 40 Connectivity Test
The Firewall Menu
Figure 41 Firewall Settings
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The Help Menu
Table 8 Port numbers and protocols
Figure 42 Help Menu
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Software updates and the User Interface
myDIRECWAY
The DW4020 LEDs
DW4020 LEDs and troubleshooting
Chapter
DW4020 LEDs status
Normal operation, no transmit or receive
Problem receive modem READY LED not on
Normal operation, data being sent and received
Chapter 4 DW4020 LEDs and troubleshooting 1031484-0001 Revision
Figure 46 DW4020 power and cable connections
Figure 45 Receive modem READY LED not lit
Transmit modem READY LED not lit
Figure 47 Transmit modem READY LED not lit
Figure 48 Gateway LEDs not lit
Receive modem READY LED blinks Gateway LEDS are not lit
Gateway LEDs flash, receive modem READY LED off or flashing
Figure 49 Gateway STATUS LED blinks amber
LED blinking indicating status codes
Transmit
Corresponding transmit status messages
READY LED
Table 9 Receive modem READY LED blink patterns
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Receive
Corresponding receive status message
Ethernet port LEDs
Figure 50 Ethernet port LEDs
Glossary
Page
Glossary
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Glossary
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Abbreviations and Acronyms
Abbreviation
Term
or Acronym
Abbreviations and Acronyms 1031484-0001 Revision
Lat/Long Decimals to Minutes Table
Appendix A
Right of
Minutes
Right of
Minutes
Appendix B
The Internet and the DW4020
Internet protocol IP and transmission control protocol TCP
IP addressing and the DW4020
Figure 51 IP addresses assigned to individual computer connections
Table 11 IP Address ranges
Category
Lowest address
Types of hosts IANA has created three categories of hosts
Private IP addressing and DW4020 customers
DW4020s provide connections
Items needed for installation
Installing the DW4020 Manually
Appendix C
ADP-64AB B
Figure 54 PN 1031105-0001 and ADP-64AB B above bar code
Assembling the components
Figure 55 Mount the components on two clips
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Figure 56 Attach the other clips
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Figure 57 Component stack
Figure 59 Attach coaxial cables
Figure 58 Attach interconnection cables
Transmit modem Receive cable Gateway Transmit cable
Figure 60 Attach network cables
Figure 61 Connect power cord Figure 62 Final assembly
Appendix C Installing the DW4020 Manually 1031484-0001 Revision
Powering up and reading the DW4020 LED display
Table 12 Gateway LED cycling at startup
The DW4020 LEDs
Table 13 Basic Receive and Transmit Modem LED States
The DW4020 LEDs
DW4020 LEDs status
Normal operation, no transmit or receive
Figure 63 DW4020 normal operation, no data received or transmitted
Normal operation, data being sent and received
Problem receive modem READY LED not on
Figure 64 Normal operation, data being sent and received
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Figure 66 DW4020 power and cable connections
Figure 65 Receive modem READY LED not lit
Transmit modem READY LED not lit
Figure 67 Transmit modem READY LED not lit
Figure 68 Gateway LEDs not lit
LED blinking indicating status codes
Gateway LEDs flash, receive modem READY LED off or flashing
Figure 69 Gateway STATUS LED blinks amber
Table 14 Receive modem READY LED blink patterns
Appendix C Installing the DW4020 Manually 1031484-0001 Revision
Transmit
Corresponding transmit status messages
Ethernet port LEDs
Figure 70 Ethernet port LEDs
Connecting the Gateway and laptop
Configuring Hyperterminal or terminal emulation program
Communicating with the Gateway through the serial port
a. Select Start→Accessories→Hyperterminal and click on the
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Figure 72 Starting Hyperterminal
Figure 73 Connection Description window
b. Enter DW4020 in the New field
g. Select OK. The window disappears
Figure 76 Initial Install Console screen
Figure 77 BOOT ROM installer console Main Menu
Appendix C Installing the DW4020 Manually 1031484-0001 Revision
5. Press ENTER to display the Main Menu shown in Figure
7. Enter c to display the satellite interface serial number see Figure
Configuring Boot Parameters
Figure 79 VSAT Return Path Parameter
Figure 80 Display Current Configuration Screen
3. When you have entered all parameters, return to the Main Menu and enter pw. This saves the configuration parameters to the flash memory. At this point, depending on the parameters that were modified, the Gateway may reset
Installation Menu a Antenna Pointing - Receiver
Figure 81 Installation Menu
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b Antenna Pointing - Transmitter, Automatic
31-99. The receive modem is locked onto the desired satellite signal
3. Press Enter to return to the Installation Menu
Ranging must be done before you exit the Installation Menu
Verifying software download
Figure 84 Gateway reset
The DW4020 may now be hooked up to either a configured PC or network
Appendix C Installing the DW4020 Manually 1031484-0001 Revision
DW4020 status information via the serial port
Verifying correct DW4020 operation
Figure 86 Display Traffic Statistics screen
Figure 87 Display PEP Statistics screen
Display active routing table
Other options
Reading factory information
Configuring the installer laptop for IP addressing
Appendix D
7. Select OK to accept the updates for the TCP/IP properties
9. Restart the computer if it does not do so automatically
Figure 93 TCP/IP Properties Figure 94 Gateway tab
Figure 95 Network and Dial-up Connections
Figure 97 Internet Protocol Properties
5. Select Internet Protocol TCP/IP and select Properties. See Figure
Figure 99 Local Area Connection Properties
Figure 100 Internet Protocol Properties
Page
Installation summary and checklist
Installation checklist
Appendix E
Appendix E Installation checklist 1031484-0001 Revision
Index
Service Offerings Software Configuration section 46 subnet mask
