1031484-0001 Revision 3 October 24
DW4020 Installation Guide
Trademarks
Corporation
1031484-0001 Revision
Declaration of Conformity
1031484-0001 Revision
Chapter Introduction
Contents
Chapter Installing the indoor equipment
About this document
Contents 1031484-0001 Revision
Chapter DW4020 LEDs and troubleshooting
Chapter The User Interface
Appendix A Lat/Long Decimals to Minutes Table
Appendix C Installing the DW4020 Manually
Appendix B The Internet and the DW4020
Contents 1031484-0001 Revision
Index
Appendix D Configuring the installer laptop for IP addressing
Appendix E Installation checklist
viii
Important safety information
Types of warnings used in this manual
DANGER
Important safety information 1031484-0001 Revision
Audience profile
Organization and updates
About this document
Scope and audience
DIRECWAY Satellite Dish Installation Guide Model DW4000 Two-Way HNS
DIRECWAY Outdoor Unit Installation Guide DW 4000-098 DW 4000-120 HNS
Conventions Related publications Revision record
Introduction
Chapter
DW4020 purpose and components
Characteristics and identification of equipment
Characteristic
Table 1 DW4020 hardware characteristics
Characteristic
Table 2 DW4020 physical characteristics
Important notes
Installing the indoor equipment
Customer installation requirements
Chapter
Two DW4020 installation methods
Summary of DW4020 installation process
Chapter 2 Installing the indoor equipment 1031484-0001 Revision
when operational
Prohibited area
Installing DIRECWAY installation software on installer laptop
1. Load the installer software CD into your laptop computer
Figure 4 Device Installation Status
Figure 5 Websetup Welcome screen
Chapter 2 Installing the indoor equipment 1031484-0001 Revision
Installing the DW4020 Manually, on page
Installing the system using a modem
ADP-64AB B
Assembling the components, modem installation method
Chapter 2 Installing the indoor equipment 1031484-0001 Revision
Figure 8 Mount the components on two clips
Figure 9 Attach the other clips
Chapter 2 Installing the indoor equipment 1031484-0001 Revision
Figure 10 Component stack
Receive modem Transmit modem Gateway
5. Connect the component interconnection cables. See
Connect Ethernet, power up, and read the Gateway LED display
READY LED
Obtain IP address and test Ethernet connection
LED condition
STATUS LED
Ready ON/RX
Table 5 Basic Receive and Transmit Modem LED States
Ready OFF/RX OFF
Ready ON/RX Off
Green LED
Figure 13 Ethernet port LEDs
Figure 14 Welcome screen choose proper registration server
Figure 16 Dial up connection may be necessary
4. Websetup will first detect the Gateway and the modem. See Figure
Figure 15 Websetup - Detection
Chapter 2 Installing the indoor equipment 1031484-0001 Revision
Figure 18 Agreement
Figure 17 Registration Connection - Authentication
Chapter 2 Installing the indoor equipment 1031484-0001 Revision
Figure 19 Service Offerings Figure 20 Registration
9. Select Continue in the Registration screen in Figure 20. The
Figure 22 Antenna Pointing - Receiver Figure 23 Finish
Chapter 2 Installing the indoor equipment 1031484-0001 Revision
Post-commissioning
Figure 27 Start manual cross-pol pass and peak isolation
Figure 26 Antenna Pointing - Receiver
12. Select the Manual fine pointing mode radio button
Connect to customer computer and confirm surfing
1. Start a Web browser on the installer laptop
Chapter 2 Installing the indoor equipment 1031484-0001 Revision
The User Interface
Chapter
Chapter 3 The User Interface 1031484-0001 Revision
How to access the User Interface
The Home screen
The System Status indicator
Figure 35 On-line help for status messages
Table 6 Transmit status TxCode messages and corrective actions
Note Remember that IRU refers to the receive modem, and that
ITU refers to the transmit modem
detecting a signal or is not
Table 6 Transmit status TxCode messages and corrective actions
Chapter 3 The User Interface 1031484-0001 Revision
Chapter 3 The User Interface 1031484-0001 Revision
Table 6 Transmit status TxCode messages and corrective actions
Chapter 3 The User Interface 1031484-0001 Revision
Power
Table 6 Transmit status TxCode messages and corrective actions
Figure 36 DW4020 connections
RxCode 5 means the receive modem is working properly. It is the
Table 7 Receive code RxCode messages and corrective actions
If corrective measures do not solve a problem, contact technical
support
Table 7 Receive code RxCode messages and corrective actions
Receive Statistics
Transmit Statistics
System Information
Longitude - displays the satellite’s longitude
Network Operations Center NOC Connectivity
The Connectivity Test Menu
Figure 40 Connectivity Test
The Firewall Menu
Chapter 3 The User Interface 1031484-0001 Revision
Figure 41 Firewall Settings
Chapter 3 The User Interface 1031484-0001 Revision
The Help Menu
Table 8 Port numbers and protocols
Figure 42 Help Menu
myDIRECWAY
Software updates and the User Interface
DW4020 LEDs and troubleshooting
The DW4020 LEDs
Chapter
Normal operation, no transmit or receive
DW4020 LEDs status
Normal operation, data being sent and received
Problem receive modem READY LED not on
Figure 46 DW4020 power and cable connections
Chapter 4 DW4020 LEDs and troubleshooting 1031484-0001 Revision
Figure 45 Receive modem READY LED not lit
Figure 47 Transmit modem READY LED not lit
Transmit modem READY LED not lit
Receive modem READY LED blinks Gateway LEDS are not lit
Figure 48 Gateway LEDs not lit
Figure 49 Gateway STATUS LED blinks amber
Gateway LEDs flash, receive modem READY LED off or flashing
READY LED
LED blinking indicating status codes
Transmit
Corresponding transmit status messages
Corresponding receive status message
Table 9 Receive modem READY LED blink patterns
Chapter 4 DW4020 LEDs and troubleshooting 1031484-0001 Revision
Receive
Figure 50 Ethernet port LEDs
Ethernet port LEDs
Glossary
Page
1031484-0001 Revision
Glossary
1031484-0001 Revision
Glossary
or Acronym
Abbreviations and Acronyms
Abbreviation
Term
Abbreviations and Acronyms 1031484-0001 Revision
Appendix A
Lat/Long Decimals to Minutes Table
Minutes
Right of
Minutes
Right of
The Internet and the DW4020
Appendix B
Internet protocol IP and transmission control protocol TCP
IP addressing and the DW4020
Lowest address
Figure 51 IP addresses assigned to individual computer connections
Table 11 IP Address ranges
Category
Types of hosts IANA has created three categories of hosts
Private IP addressing and DW4020 customers
DW4020s provide connections
Installing the DW4020 Manually
Items needed for installation
Appendix C
Figure 54 PN 1031105-0001 and ADP-64AB B above bar code
ADP-64AB B
Assembling the components
Appendix C Installing the DW4020 Manually 1031484-0001 Revision
Figure 55 Mount the components on two clips
Figure 56 Attach the other clips
Figure 57 Component stack
Appendix C Installing the DW4020 Manually 1031484-0001 Revision
Figure 58 Attach interconnection cables
Figure 59 Attach coaxial cables
Transmit modem Receive cable Gateway Transmit cable
Figure 60 Attach network cables
Appendix C Installing the DW4020 Manually 1031484-0001 Revision
Figure 61 Connect power cord Figure 62 Final assembly
Table 12 Gateway LED cycling at startup
Powering up and reading the DW4020 LED display
Table 13 Basic Receive and Transmit Modem LED States
The DW4020 LEDs
Figure 63 DW4020 normal operation, no data received or transmitted
The DW4020 LEDs
DW4020 LEDs status
Normal operation, no transmit or receive
Problem receive modem READY LED not on
Normal operation, data being sent and received
Figure 64 Normal operation, data being sent and received
Figure 66 DW4020 power and cable connections
Appendix C Installing the DW4020 Manually 1031484-0001 Revision
Figure 65 Receive modem READY LED not lit
Figure 67 Transmit modem READY LED not lit
Transmit modem READY LED not lit
Figure 68 Gateway LEDs not lit
Gateway LEDs flash, receive modem READY LED off or flashing
LED blinking indicating status codes
Figure 69 Gateway STATUS LED blinks amber
Corresponding transmit status messages
Table 14 Receive modem READY LED blink patterns
Appendix C Installing the DW4020 Manually 1031484-0001 Revision
Transmit
Figure 70 Ethernet port LEDs
Ethernet port LEDs
Configuring Hyperterminal or terminal emulation program
Connecting the Gateway and laptop
Communicating with the Gateway through the serial port
Figure 73 Connection Description window
a. Select Start→Accessories→Hyperterminal and click on the
Appendix C Installing the DW4020 Manually 1031484-0001 Revision
Figure 72 Starting Hyperterminal
b. Enter DW4020 in the New field
g. Select OK. The window disappears
5. Press ENTER to display the Main Menu shown in Figure
Figure 76 Initial Install Console screen
Figure 77 BOOT ROM installer console Main Menu
Appendix C Installing the DW4020 Manually 1031484-0001 Revision
7. Enter c to display the satellite interface serial number see Figure
Figure 79 VSAT Return Path Parameter
Configuring Boot Parameters
Figure 80 Display Current Configuration Screen
3. When you have entered all parameters, return to the Main Menu and enter pw. This saves the configuration parameters to the flash memory. At this point, depending on the parameters that were modified, the Gateway may reset
b Antenna Pointing - Transmitter, Automatic
Installation Menu a Antenna Pointing - Receiver
Figure 81 Installation Menu
Appendix C Installing the DW4020 Manually 1031484-0001 Revision
31-99. The receive modem is locked onto the desired satellite signal
3. Press Enter to return to the Installation Menu
Ranging must be done before you exit the Installation Menu
Verifying software download
The DW4020 may now be hooked up to either a configured PC or network
Figure 84 Gateway reset
Appendix C Installing the DW4020 Manually 1031484-0001 Revision
Verifying correct DW4020 operation
DW4020 status information via the serial port
Figure 87 Display PEP Statistics screen
Figure 86 Display Traffic Statistics screen
Other options
Display active routing table
Reading factory information
Appendix D
Configuring the installer laptop for IP addressing
7. Select OK to accept the updates for the TCP/IP properties
Figure 93 TCP/IP Properties Figure 94 Gateway tab
9. Restart the computer if it does not do so automatically
Figure 95 Network and Dial-up Connections
Figure 97 Internet Protocol Properties
5. Select Internet Protocol TCP/IP and select Properties. See Figure
Figure 100 Internet Protocol Properties
Figure 99 Local Area Connection Properties
Page
Installation checklist
Installation summary and checklist
Appendix E
Appendix E Installation checklist 1031484-0001 Revision
Index
Service Offerings Software Configuration section 46 subnet mask
