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About this document
Scope and audience
This manual describes installing and servicing the DIRECWAY® DW4020 terminal. It addresses installers, network system engineers, and network operators who install, commission, operate, and maintain the system.
Audience profile
Organization and updates
The DW4020 is installed by professional telecommunications installers. This product cannot be installed by the end user.
There are four primary audiences:
•HNS Installers – at this time, only HNS installers will install this product.
•Installer trainers, who prepare separate instructions for the installers.
•Call center operators, who respond to user’s calls.
•Call center trainers, who train call center operators.
This manual is organized into the following chapters. Major changes from Revision 1 are identified.
Chapter 1 - Introduction gives an overview of the DW4020 and its components. The description of IP addressing is moved to an appendix.
Chapter 2 - Installing the indoor equipment provides information regarding installing and configuring the DW4020. The "modem" method using Websetup is documented. The "manual" method using the serial port is moved to an appendix.
Chapter 3 - The User Interface provides information about the new
Chapter 4 - DW4020 LEDs and troubleshooting described LED activity and troubleshooting stratetgies.
There is also a safety summary, glossary, list of abbreviations and acronyms, appendices, and index.
•About this document
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