Hughes DW4020 About this document, Scope and audience, Organization and updates, Audience profile

About this document

Scope and audience

This manual describes installing and servicing the DIRECWAY® DW4020 terminal. It addresses installers, network system engineers, and network operators who install, commission, operate, and maintain the system.

Audience profile

Organization and updates

The DW4020 is installed by professional telecommunications installers. This product cannot be installed by the end user.

There are four primary audiences:

•HNS Installers – at this time, only HNS installers will install this product.

•Installer trainers, who prepare separate instructions for the installers.

•Call center operators, who respond to user’s calls.

•Call center trainers, who train call center operators.

This manual is organized into the following chapters. Major changes from Revision 1 are identified.

Chapter 1 - Introduction gives an overview of the DW4020 and its components. The description of IP addressing is moved to an appendix.

Chapter 2 - Installing the indoor equipment provides information regarding installing and configuring the DW4020. The "modem" method using Websetup is documented. The "manual" method using the serial port is moved to an appendix.

Chapter 3 - The User Interface provides information about the new browser-based interface. The interface reports performance data and information for configuring operating systems network settings.

Chapter 4 - DW4020 LEDs and troubleshooting described LED activity and troubleshooting stratetgies.

There is also a safety summary, glossary, list of abbreviations and acronyms, appendices, and index.

•About this document 1031484-0001 Revision 2

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