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Hughes manual DW4020 LEDs and troubleshooting, The DW4020 LEDs, Chapter

Models: DW4020

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DW4020 LEDs and troubleshooting

Chapter 4

DW4020 LEDs and troubleshooting

The DW4020 LEDs

The DW4020 LEDs can provide information for troubleshooting units that aren’t functioning at all, or don’t seem to be functioning as well as they might. The LEDs can show modem or Gateway operational status--whether they are connected, powered up, or working at al. The LEDs can also blink in patterns that correspond to the TxCode and RxCode discussed in The System Status indicator on page 36. Finally, the Gateway Ethernet ports have LEDs that indicate their status.

The receive modem has a RX and a READY LED. The transmit modem has a TX and a READY LED. The Gateway has a STATUS and READY LED.

Note: Whenever the LEDs do not function properly as described below, check to be sure you have the correct power supply, PN 1031105-0001.

Chapter 4 • DW4020 LEDs and troubleshooting 1031484-0001 Revision 2

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Hughes manual DW4020 LEDs and troubleshooting, The DW4020 LEDs, Chapter

Contents

1031484-0001 Revision 3 October 24 DW4020 Installation GuideTrademarks Corporation1031484-0001 Revision Declaration of Conformity1031484-0001 Revision Chapter Installing the indoor equipment ContentsAbout this document Chapter IntroductionChapter The User Interface Chapter DW4020 LEDs and troubleshootingAppendix A Lat/Long Decimals to Minutes Table Contents 1031484-0001 RevisionContents 1031484-0001 Revision Appendix C Installing the DW4020 ManuallyAppendix B The Internet and the DW4020 Appendix E Installation checklist Appendix D Configuring the installer laptop for IP addressingviii IndexDANGER Important safety informationTypes of warnings used in this manual Important safety information 1031484-0001 Revision About this document Organization and updatesScope and audience Audience profileConventions Related publications Revision record DIRECWAY Satellite Dish Installation Guide Model DW4000 Two-Way HNSDIRECWAY Outdoor Unit Installation Guide DW 4000-098 DW 4000-120 HNS DW4020 purpose and components IntroductionChapter Characteristics and identification of equipment Characteristic Table 1 DW4020 hardware characteristicsTable 2 DW4020 physical characteristics CharacteristicImportant notes Chapter Installing the indoor equipmentCustomer installation requirements Two DW4020 installation methods Summary of DW4020 installation processProhibited area Chapter 2 Installing the indoor equipment 1031484-0001 Revisionwhen operational Installing DIRECWAY installation software on installer laptop 1. Load the installer software CD into your laptop computer Chapter 2 Installing the indoor equipment 1031484-0001 Revision Figure 4 Device Installation StatusFigure 5 Websetup Welcome screen Installing the DW4020 Manually, on page Installing the system using a modemADP-64AB B Assembling the components, modem installation method Figure 9 Attach the other clips Chapter 2 Installing the indoor equipment 1031484-0001 RevisionFigure 8 Mount the components on two clips Receive modem Transmit modem Gateway Chapter 2 Installing the indoor equipment 1031484-0001 RevisionFigure 10 Component stack 5. Connect the component interconnection cables. See Connect Ethernet, power up, and read the Gateway LED display LED condition Obtain IP address and test Ethernet connectionSTATUS LED READY LEDReady OFF/RX OFF Table 5 Basic Receive and Transmit Modem LED StatesReady ON/RX Off Ready ON/RXGreen LED Figure 13 Ethernet port LEDsFigure 14 Welcome screen choose proper registration server Figure 15 Websetup - Detection 4. Websetup will first detect the Gateway and the modem. See FigureChapter 2 Installing the indoor equipment 1031484-0001 Revision Figure 16 Dial up connection may be necessaryFigure 18 Agreement Figure 17 Registration Connection - AuthenticationChapter 2 Installing the indoor equipment 1031484-0001 Revision Figure 19 Service Offerings Figure 20 Registration9. Select Continue in the Registration screen in Figure 20. The Figure 22 Antenna Pointing - Receiver Figure 23 Finish Chapter 2 Installing the indoor equipment 1031484-0001 RevisionPost-commissioning Figure 27 Start manual cross-pol pass and peak isolation Figure 26 Antenna Pointing - Receiver12. Select the Manual fine pointing mode radio button Connect to customer computer and confirm surfing 1. Start a Web browser on the installer laptop Chapter 2 Installing the indoor equipment 1031484-0001 Revision Chapter 3 The User Interface 1031484-0001 Revision The User InterfaceChapter How to access the User Interface The Home screen The System Status indicator Figure 35 On-line help for status messages ITU refers to the transmit modem Table 6 Transmit status TxCode messages and corrective actionsNote Remember that IRU refers to the receive modem, and that Chapter 3 The User Interface 1031484-0001 Revision detecting a signal or is notTable 6 Transmit status TxCode messages and corrective actions Chapter 3 The User Interface 1031484-0001 Revision Table 6 Transmit status TxCode messages and corrective actionsTable 6 Transmit status TxCode messages and corrective actions PowerFigure 36 DW4020 connections Chapter 3 The User Interface 1031484-0001 RevisionIf corrective measures do not solve a problem, contact technical Table 7 Receive code RxCode messages and corrective actionssupport RxCode 5 means the receive modem is working properly. It is theTable 7 Receive code RxCode messages and corrective actions Receive StatisticsTransmit Statistics System Information Longitude - displays the satellite’s longitude Network Operations Center NOC Connectivity The Connectivity Test MenuFigure 40 Connectivity Test The Firewall Menu Chapter 3 The User Interface 1031484-0001 Revision Figure 41 Firewall SettingsTable 8 Port numbers and protocols The Help MenuFigure 42 Help Menu Chapter 3 The User Interface 1031484-0001 RevisionmyDIRECWAY Software updates and the User InterfaceChapter DW4020 LEDs and troubleshootingThe DW4020 LEDs Normal operation, no transmit or receive DW4020 LEDs statusNormal operation, data being sent and received Problem receive modem READY LED not onFigure 45 Receive modem READY LED not lit Figure 46 DW4020 power and cable connectionsChapter 4 DW4020 LEDs and troubleshooting 1031484-0001 Revision Figure 47 Transmit modem READY LED not lit Transmit modem READY LED not litReceive modem READY LED blinks Gateway LEDS are not lit Figure 48 Gateway LEDs not litFigure 49 Gateway STATUS LED blinks amber Gateway LEDs flash, receive modem READY LED off or flashingTransmit LED blinking indicating status codesCorresponding transmit status messages READY LEDChapter 4 DW4020 LEDs and troubleshooting 1031484-0001 Revision Table 9 Receive modem READY LED blink patternsReceive Corresponding receive status messageFigure 50 Ethernet port LEDs Ethernet port LEDsGlossary Page 1031484-0001 Revision Glossary1031484-0001 Revision GlossaryAbbreviation Abbreviations and AcronymsTerm or AcronymAbbreviations and Acronyms 1031484-0001 Revision Appendix A Lat/Long Decimals to Minutes TableMinutes Right ofRight of MinutesInternet protocol IP and transmission control protocol TCP The Internet and the DW4020Appendix B IP addressing and the DW4020 Table 11 IP Address ranges Figure 51 IP addresses assigned to individual computer connectionsCategory Lowest addressTypes of hosts IANA has created three categories of hosts Private IP addressing and DW4020 customers DW4020s provide connections Appendix C Installing the DW4020 ManuallyItems needed for installation Figure 54 PN 1031105-0001 and ADP-64AB B above bar code ADP-64AB BAssembling the components Figure 56 Attach the other clips Appendix C Installing the DW4020 Manually 1031484-0001 RevisionFigure 55 Mount the components on two clips Figure 57 Component stack Appendix C Installing the DW4020 Manually 1031484-0001 RevisionTransmit modem Receive cable Gateway Transmit cable Figure 58 Attach interconnection cablesFigure 59 Attach coaxial cables Figure 60 Attach network cables Appendix C Installing the DW4020 Manually 1031484-0001 Revision Figure 61 Connect power cord Figure 62 Final assemblyTable 12 Gateway LED cycling at startup Powering up and reading the DW4020 LED displayTable 13 Basic Receive and Transmit Modem LED States The DW4020 LEDsDW4020 LEDs status The DW4020 LEDsNormal operation, no transmit or receive Figure 63 DW4020 normal operation, no data received or transmittedFigure 64 Normal operation, data being sent and received Problem receive modem READY LED not onNormal operation, data being sent and received Figure 65 Receive modem READY LED not lit Figure 66 DW4020 power and cable connectionsAppendix C Installing the DW4020 Manually 1031484-0001 Revision Figure 67 Transmit modem READY LED not lit Transmit modem READY LED not litFigure 68 Gateway LEDs not lit Figure 69 Gateway STATUS LED blinks amber Gateway LEDs flash, receive modem READY LED off or flashingLED blinking indicating status codes Appendix C Installing the DW4020 Manually 1031484-0001 Revision Table 14 Receive modem READY LED blink patternsTransmit Corresponding transmit status messagesFigure 70 Ethernet port LEDs Ethernet port LEDsCommunicating with the Gateway through the serial port Configuring Hyperterminal or terminal emulation programConnecting the Gateway and laptop Appendix C Installing the DW4020 Manually 1031484-0001 Revision a. Select Start→Accessories→Hyperterminal and click on theFigure 72 Starting Hyperterminal Figure 73 Connection Description windowb. Enter DW4020 in the New field g. Select OK. The window disappears Figure 77 BOOT ROM installer console Main Menu Figure 76 Initial Install Console screenAppendix C Installing the DW4020 Manually 1031484-0001 Revision 5. Press ENTER to display the Main Menu shown in Figure7. Enter c to display the satellite interface serial number see Figure Figure 79 VSAT Return Path Parameter Configuring Boot ParametersFigure 80 Display Current Configuration Screen 3. When you have entered all parameters, return to the Main Menu and enter pw. This saves the configuration parameters to the flash memory. At this point, depending on the parameters that were modified, the Gateway may reset Figure 81 Installation Menu Installation Menu a Antenna Pointing - ReceiverAppendix C Installing the DW4020 Manually 1031484-0001 Revision b Antenna Pointing - Transmitter, Automatic31-99. The receive modem is locked onto the desired satellite signal 3. Press Enter to return to the Installation Menu Ranging must be done before you exit the Installation Menu Verifying software download Appendix C Installing the DW4020 Manually 1031484-0001 Revision The DW4020 may now be hooked up to either a configured PC or networkFigure 84 Gateway reset Verifying correct DW4020 operation DW4020 status information via the serial portFigure 87 Display PEP Statistics screen Figure 86 Display Traffic Statistics screenReading factory information Other optionsDisplay active routing table Appendix D Configuring the installer laptop for IP addressing7. Select OK to accept the updates for the TCP/IP properties Figure 93 TCP/IP Properties Figure 94 Gateway tab 9. Restart the computer if it does not do so automaticallyFigure 95 Network and Dial-up Connections Figure 97 Internet Protocol Properties 5. Select Internet Protocol TCP/IP and select Properties. See Figure Figure 100 Internet Protocol Properties Figure 99 Local Area Connection PropertiesPage Appendix E Installation checklistInstallation summary and checklist Appendix E Installation checklist 1031484-0001 Revision Index Service Offerings Software Configuration section 46 subnet mask