CAUTION
Never unplug the power cord from the DW4020 while it is powered on. Always disconnect the power cord from the power supply, wall outlet, or surge protector.
Receive Status messages The following messages may appear in the Receive Status field. The Comments section gives more information about each code, and describes any possible corrective measures. See Figure 36 on page 41 for corrective measure involving cables or the power supply. Power cycling means to unplug the power cord from the wall outlet or surge protector, wait 10 seconds, and plug it back in.
| If corrective measures do not solve a problem, contact technical | |
| support. |
|
| RxCode 5 means the receive modem is working properly. It is the | |
| code you will see most of the time. | |
| Note: Remember that IRU refers to the receive modem, and that | |
| ITU refers to the transmit modem. | |
| Table 7: Receive code (RxCode) messages and corrective actions | |
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Numeric | Message Displayed | Comments |
RxCode |
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|
0 | The receiver is not connected | Please make sure that the Indoor Receive Unit is connected to the |
|
| Gateway via the USB cable. If the cable is connected and you still |
|
| see this message, use the following steps for troubleshooting: |
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| • Make sure the power supply is correct. The power supply should |
|
| be Part # |
|
| • Try |
|
| from the wall outlet and then plugging it back in. |
|
| • Try using a different USB cable. |
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| • If none of the above resolve the issue, you may need to replace |
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| the Indoor Receive Unit. |
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|
1 | The receiver is in pointing mode | This condition indicates that the installer is performing antenna |
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| pointing. In this mode, the transmitter is disabled for safety |
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| reasons since the installer is working near the dish. If this occurs |
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| during normal operation, try |
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| unplugging the power cord from the wall outlet and then plugging |
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| it back in. |
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|
2 | The receiver is in factory or NOC mode | This status is for DW4020 testing purposes only. You should never |
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| see it. If this occurs during normal operation, try |
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| DW4020 by unplugging the power cord from the wall outlet and |
|
| then plugging it back in. |
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|
42
Chapter 3 • The User Interface
