Hughes DW4020 manual Receive code RxCode messages and corrective actions, support

CAUTION

Never unplug the power cord from the DW4020 while it is powered on. Always disconnect the power cord from the power supply, wall outlet, or surge protector.

Receive Status messages The following messages may appear in the Receive Status field. The Comments section gives more information about each code, and describes any possible corrective measures. See Figure 36 on page 41 for corrective measure involving cables or the power supply. Power cycling means to unplug the power cord from the wall outlet or surge protector, wait 10 seconds, and plug it back in.

	If corrective measures do not solve a problem, contact technical
	support.
	RxCode 5 means the receive modem is working properly. It is the
	code you will see most of the time.
	Note: Remember that IRU refers to the receive modem, and that
	ITU refers to the transmit modem.
	Table 7: Receive code (RxCode) messages and corrective actions
Numeric	Message Displayed	Comments
RxCode
0	The receiver is not connected	Please make sure that the Indoor Receive Unit is connected to the
		Gateway via the USB cable. If the cable is connected and you still
		see this message, use the following steps for troubleshooting:
		• Make sure the power supply is correct. The power supply should
		be Part # 1031105-0001.
		• Try power-cycling the DW4020 by unplugging the power cord
		from the wall outlet and then plugging it back in.
		• Try using a different USB cable.
		• If none of the above resolve the issue, you may need to replace
		the Indoor Receive Unit.
1	The receiver is in pointing mode	This condition indicates that the installer is performing antenna
		pointing. In this mode, the transmitter is disabled for safety
		reasons since the installer is working near the dish. If this occurs
		during normal operation, try power-cycling the DW4020 by
		unplugging the power cord from the wall outlet and then plugging
		it back in.
2	The receiver is in factory or NOC mode	This status is for DW4020 testing purposes only. You should never
		see it. If this occurs during normal operation, try power-cycling the
		DW4020 by unplugging the power cord from the wall outlet and
		then plugging it back in.

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Chapter 3 • The User Interface 1031484-0001 Revision 2