Hughes DW4020 manual Transmit status TxCode messages and corrective actions

Table 6: Transmit status (TxCode) messages and corrective actions

5	The transmitter is not locked to	No action is necessary if this condition occurs from time to time and quickly
	the network timing	resolves itself. If this issue persists, it is likely due to a NOC-related service
		issue. The condition may also be due to Indoor Transmit Unit failure; in rare
		cases, the Transmit unit may fail and may have to be replaced.
6	The transmitter is not available	Check your receive signal. This condition occurs when the Indoor Receive Unit is
	because the receiver is not	not receiving a good signal. The receiver must be locked to the correct network
	detecting a signal or is not	in order for the transmitter to operate. If the receiver is not locked (no signal) or is
	locked to the correct	locked to the wrong network, the transmitter is unable to transmit data. Please
	network	verify that you have a good signal strength by going to the Receive Statistics
		page. This could also be caused by inclement weather.
7	The transmitter is not available	This condition occurs when the transmitter is disabled for safety reasons. If this
	because the satellite receiver	happens during installation or commissioning, the installer will close the Antenna
	is not tuned for normal	Pointing program and resolve the condition.
	operation
8	The transmitter is available	This is the normal operational state and indicates that the transmitter is ready to
		transmit data.
9	The transmitter is adjusting for	This condition typically occurs when the DW4020 is first commissioned or the
	optimal network timing	first time it is used for data traffic. This must occur before the Indoor Transmit
		Unit is able to transmit successfully. Typically, this process usually takes less
		than a minute.
10	The transmitter is unable to	This condition indicates that the unit has stopped attempting to transmit user
	communicate with the Network	data because there were a number of failures in sending data to the NOC over
	Operations Center	the satellite link. This could be the result of weather conditions causing lost
		packets or return channel equipment failures in the NOC.
11	The transmitter is not available	This condition indicates that the installed software version is not recent enough
	because the receiver software	to operate on the network. New software will be required from time to time due to
	is out of date	network infrastructure and capability upgrades and in order to maintain network
		efficiency and fix any known problems.The system will automatically update the
		software version to ensure that you can enjoy uninterrupted operation. If you do
		not use the DW4020 for a long period of time and miss the updates, you may
		need to contact Customer Care.
12	The transmitter is not	This condition indicates a NOC equipment outage. This may be a transient
	receiving network control	condition and the system should recover automatically.
	messages from the Network
	Operations Center
13	The transmitter is unable to	Ranging is the process that adjusts the satellite transmitter timing and
	range because it cannot	power. The satellite transmitter conducts ranging as needed to ensure
	communicate with the	that it can communicate successfully with the Network Operations
	Network Operations Center	Center.This condition can indicate any of the following:
		• The NOC is not receiving ranging information from the transmitter. This may
		indicate a transmit problem at the NOC. This should get cleared in a few
		minutes.
		• The transmitter is unable to achieve enough transmit power to send ranging
		information to the NOC. Make sure that the power supply is correct. The power
		supply should be Part #1031105-0001.
		• The transmitter is sending incorrect timing data because the wrong zip code or
		latitude/longitude information was entered during installation.
		• The outdoor transmitter unit (ODU)--that is, the antenna--is not operating
		properly or is not properly connected to the ITU. Please ensure that the
		transmit cable is securely fastened to the Transmit Unit.

Chapter 3 • The User Interface 1031484-0001 Revision 2

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