If the customer cannot surf If the customer cannot surf, configure your installer laptop so its network properties match the customer’s. Refer to Appendix D for exact instructions for setting your network properties. Then:
1.Start a Web browser on the installer laptop.
2.Enter the Gateway IP address in the browser URL location bar and press Enter. If the DW4020 is functioning, the User Interface appears.
3.Enter an URL for a known Web site, such as abc.com or cnn.com. If it appears, the DW4020 is functioning and any problem exists on the customers computer. The customer’s network properties may not be configured properly, or there may be some other system problem. They should consult the User Guide for support information.
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| Ethernet |
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| AC power |
|
| cord |
Receive |
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|
modem |
|
|
Transmit |
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|
modem |
| Power |
|
| supply |
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| DC power |
|
| cord |
Gateway |
|
|
| Short USB cable | Ethernet cables |
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| |
T0091020 |
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Figure 31: Final cabling
Chapter 2 • Installing the indoor equipment 1031484-0001 Revision 2
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