Gateway LEDs not lit If the Gateway does not seem to be functioning and its LEDs are not lit, and the receive modem READY LED blinks as shown in Figure 48, take the following steps.
•Check to make sure the power cord is securely attached to the Gateway and receive modem and plugged into the wall outlet or surge protector. See Figure 46. If the power cord was loose, the Gateway and receive modem READY LEDs will come on when power is restored.
•If securing the power cord does not solve the problem, check all cable connections. Tighten any that seem loose.
•If the Gateway READY LED still does not come on, power cycle the DW4020 by unplugging the power cord from the wall outlet or surge protector, waiting ten seconds, and plugging it back in.
•If the problem persists, contact technical support.
Receive modem READY
LED blinks
Gateway LEDS are not lit
Figure 48: Gateway LEDs not lit
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Chapter 4 • DW4020 LEDs and troubleshooting
