Figure 40: Connectivity Test
Internet Connectivity Try pinging the DIRECWAY Internet server (www.direcway.com).
Note: If you are an enterprise customer and your enterprise has a backbone connection to the Network Operations Center, the DIRECWAY Internet server may not be accessible. In such a case, you should try to ping your enterprise's Internet server.
If pinging succeeds, the problem is probably in the particular server that you were trying to access or there may be a temporary Internet or your enterprise's backbone connection outage. Please try repeating the test after sometime.
If pinging fails, check your DNS Server settings in System Information. If you are using the DIRECWAY DNS Server, make sure the DNS Settings include the "198.77.116.8" address. If you are a business customer contact your System Administrator.
If this problem persists, please contact Customer Care for further assistance.
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Chapter 3 • The User Interface
