Samsung HT-C5950P/XER, HT-C5950/XER, HT-C5900/XER manual Other information, Troubleshooting

Page 61

Other information

Troubleshooting

Refer to the chart below when this product does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the product, disconnect the power cord and contact the nearest authorized dealer or Samsung Electronics Service Centre.

Symptom

Check/Remedy

 

 

 

 

I cannot eject the disc.

• Is the power cord plugged securely into the outlet?

 

• Turn off the power and then turn it back on.

 

 

 

 

The iPod fails to connect.

• Check the condition of the iPod connector and Dock.

 

• Keep the iPod S/W version up to date.

 

 

 

 

 

Playback does not start.

• Check the region number of the BD/DVD.

 

BD/DVD discs purchased from abroad may not be playable.

 

• CD-ROMs and DVD-ROMs cannot be played on this Product.

 

• Make sure that the rating level is correct.

 

 

 

 

Playback does not start

• Are you using a deformed disc or a disc with scratches on the surface?

immediately when the

• Wipe the disc clean.

 

Play/Pause button is pressed.

 

 

 

Sound is not produced.

• No sound is heard during fast playback, slow playback, and step motion playback.

 

• Are the speakers connected properly? Is the speaker setup correctly customized?

 

• Is the disc severely damaged?

 

 

 

 

 

Sound can be heard only from a

• On certain BD/DVD discs, sound is output from the front speakers only.

few speakers and not all 6.

• Check if the speakers are connected properly.

 

• Adjust the volume.

 

 

• When listening to a CD, radio or TV, sound is output to the front speakers only.

 

Select "PRO LOGIC II" by pressing

 

PL II (Dolby Pro Logic II) on the remote

 

control to use all six speakers.

 

 

 

 

 

Dolby Digital 5.1 CH Surround

• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround Sound is

Sound is not produced.

produced only if the disc is recorded with 5.1 channel sound.

 

• Is the audio language correctly set to Dolby Digital 5.1-CH in the information

 

display?

 

 

 

 

 

The remote control does not work.

• Is the remote control being operated within its operation range of angle and distance?

 

• Are the batteries drained?

 

 

• Have you selected the mode(TV/BD) functions of the remote control (TV or BD) correctly?

 

 

 

 

• Disc is rotating but no

• Is the TV power on?

 

picture is produced.

• Are the video cables connected properly?

• Picture quality is poor and

• Is the disc dirty or damaged?

 

• A poorly manufactured disc may not be playable.

picture is shaking.

 

 

 

 

 

 

 

Audio language and subtitles do

• Audio language and subtitles will not work if the disc does not contain them.

not work.

 

 

 

 

 

 

 

Menu screen does not appear

• Are you using a disc that does not contain menus?

even when the menu function is

 

 

 

selected.

 

 

 

06 Other information

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Contents 1CH Blu-ray Home Cinema System Safety Warnings Safety InformationEnglish Class 1 Laser ProductPrecautions Viewing TV using the 3D functionDisc Storage Holding discsHandling and Storing Discs LicenceContents Network Services Other Information Icons that will be used in manual Getting StartedDiscs that cannot be played Disc Types and CharacteristicsDVD-RAM BD-LIVEDisc Types Region codeDisc Format Video File Support Supported File FormatsMusic File Support AC3Check for the supplied accessories below AccessoriesSupported devices FM Antenna IPod DockDescription Front PanelRear Panel Remote control Tour of the Remote ControlSetting the Remote Control TV Brand Code ListIf the TV turns off, the setting is complete  The remote control will work with Samsung TVs by defaultConnections Connecting the SpeakersSpeaker Components Assembled Speakers Speaker ComponentsHT-C5900 HT-C5950Connecting The Speakers Installing the Speakers on the Tallboy StandCentre Speaker Front Speaker L Front Speaker R Subwoofer Surround Speaker RFront Speaker R Subwoofer Connecting the Optional Wireless Receiver ModuleSurround Speaker L TX card Do not insert any other card except the provided TX card Connecting External Devices/your TV via Hdmi Hdmi OUT Connecting to a TV with an Hdmi Cable Best QualityHdmi OUT Hdmi Auto Detection Function Connecting the FM AntennaConnect the FM antenna supplied to the FM ANT Jack  This product does not receive AM broadcastsMethod 1 Component Video Better Quality Connecting the Video Out to your TVMethod 2 Composite Video Good Quality AUX Connecting an External Analogue Component Optical Connecting an External Digital ComponentConnecting Audio from External Components Red Optical Cable not supplied Set-Top BoxBroadband modem With integrated router Service Connecting to the NetworkBefore Starting Initial Settings SetupNetwork Setting, go to pages 38~39 for Press the Enter button to select Start buttonThen press the Enter button Setting the MenuSubmenu, then press the Enter button Item, then press the Enter buttonDisplay 3D ModeTV Screen Size BD Wise Samsung Products only ResolutionPan-Scan Setup Resolution according to the output modeBlu-ray Disc playback Output Hdmi / connected DVD playback Output Hdmi / connectedStill Mode Progressive ModeHdmi Format Movie Frame 24 FsAudio Speaker SettingLevel DistanceMusical Auto Calibration Musical Auto Calibration SettingHdmi Audio Musical Auto CalibrationDigital Output Selection Digital OutputBitstream OpticalDynamic Range Control Initial SettingsAV Sync Internet@TV Screen SizeDivXR Registration ClockDivXR Deactivation Set time-related functionsNetwork Setup Network SettingsWired Network  This process can take up to five minutesNetwork Status BD-LIVE Internet ConnectionNetwork Test LanguagePower On/Off Sound Change PasswordParental Rating BackgroundContact Samsung Software UpgradeSupport Basic Functions Using the Disc MenuPlayback Disc StructureUsing the Popup Menu Using the Title MenuPlaying the Title List Searching for a Desired SceneStep Motion Play Slow Motion PlayRepeat the Title or Chapter Repeat the SectionMoving to a Desired Scene Directly Using the Tools buttonSelecting the Audio Language Selecting the Subtitle LanguageSetting the Bonusview Selecting the Picture SettingChanging the Camera Angle Caption FunctionListening to Music Buttons on the Remote Control used for Music PlaybackPause button Pauses playback Stop button Stops a trackRepeat an Audio CD CD-DA/MP3 Playing an Audio CD CD-DA/MP3Playlist Audio CD CD-DA/MP3 Screen ElementsSound Mode SFESound Field Effect ModeUsing the Tools button Dolby Pro Logic II ModePlaying a Jpeg Disc Playing back a PicturePlaying back a USB Storage Presetting Stations Setting Mono/StereoUsing buttons on the Remote Control Using buttons on the productListening to Music Using an iPodNow Playing Current file Artist To play by artistIPod models that can be used with This product Watching a MovieUsing Internet@TV Network ServicesGetting Started with Internet@TV For example, here is how to search an address in Google Maps Using the KeypadAccount Login SettingsSystem Setup Internet@TV IDInternet@TV Services Available Service ManagerSamsung AppS PropertiesUsing the AllShare Function Software Upgrade Notification During video playback, play time will not display Application Program at a GlanceMenu Bar Set Change State icon Select a folder toOther information TroubleshootingTo the default values Using the Reset function will erase all stored settingsThen press the Power button Feature is not available at the momentAn error occurs BD-LIVE service BD-LIVE servicefiles Displayed OverloadedHdmi SpecificationsHT-C5950 HT-C5900Samsung Correct disposal of batteries in this product
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