Samsung PKG001/BOL manual Warranty and Service, FAQs and troubleshooting

Page 24

Warranty and Service

EN

FAQs and troubleshooting

 

 

 

 

 

 

 

 

A fault may result from a minor error that you can correct yourself with the help of the following

 

instructions. Do not attempt any further repairs if the following instructions do not help in each

 

specific case.

 

 

 

 

Warning: Repairs to the appliance are to be performed only by a qualified service

 

technician. Improperly effected repairs may result in considerable risk to the user. If

 

your appliance needs repair, please contact your customer service centre.

 

What should I do if the cooking zones are not functioning?

 

Check for the following possibilities:

 

• The fuse in the house wiring (fuse box) is intact. If the fuses trip a number of times, call an

 

authorised electrician.

 

 

 

 

• The appliance is properly switched on.

 

• The control indicators in the control panel are illuminated.

 

• The cooking zone is switched on.

 

• The cooking zones are set at the desired heat settings.

 

What should I do if the cooking zones will not switch on?

 

Check for the following possibilities:

 

• A period of more than 10 seconds has elapsed between when the On / Off button was actu-

 

ated and the desired cooking zone switches on (see the section “Switching the appliance

 

on”).

 

 

 

 

• The control panel is partially covered by a damp cloth or liquid.

 

What should I do if the display except for the residual warmth indicator sud-

 

denly disappears?

 

 

 

 

This could be a result of one of two possibilities:

 

• The On / Off sensor was accidentally actuated.

 

• The control panel is partially covered by a damp cloth or liquid.

 

What should I do if, after the cooking zones have been switched off, residual

 

warmth is not indicated in the display?

 

Check for the following possibility:

 

• The cooking zone was only briefly used and therefore did not become hot enough. If the

 

cooking zone is hot, please call the customer service centre.

 

What should I do if the cooking zone will not switch on or off?

 

This could be due to one of the following possibilities:

 

• The control panel is partially covered by a damp cloth or liquid.

 

• The child safety lock is on.

 

 

 

 

What should I do if the

display is illuminated?

 

Check for the following:

 

 

 

 

• The control panel is partially covered by a damp cloth or liquid. To reset, press the “On / Off”

 

control sensor.

 

 

 

 

 

 

 

 

 

 

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Image 24
Contents Ceramic Glass Hob Page Contents Using This Manual Following symbols are used in the textSafety Electrical safetyChild safety Safety during use Safety when cleaningDisposal Instructions Disposing of the packaging materialInstalling the Hob Safety instructions for the installerRegulations and compliance Connecting to the mains power supply AC220 V~Installing into the countertop 100 Parts and Features Cooking zones and control panelEN Components Key features of your appliance Safety shutoff Residual heat indicatorOther reasons why a cooking zone will switch itself off Initial cleaning Using suitable cookwareBefore You Begin Hob UseUsing the touch control sensors Switching the appliance on Temperature controlSwitching the appliance off Switching a cooking zone offUsing the child safety lock Switching the child safety lock onSwitching the child safety lock off Suggested settings for cooking specific foods Locking and unlocking the control panelCleaning and Care Light SoilingStubborn Soiling Hob Frame To avoid damaging your applianceWarranty and Service FAQs and troubleshootingService Is it a technical fault?When do you incur costs even during the warranty period? Technical Data Cooking ringsPage Questions or Comments
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