Holmes HH3800 warranty Troubleshooting, Service Instructions, Three 3 Year Limited Warranty

HH3800 (428-1375)04EM1.qxd 6/11/04 09:15 Page 1

T R O U B L E S H O O T I N G

TROUBLESHOOTING

If your heater fails to operate:

•Make sure the electrical outlet or circuit breaker is working.

•Check for obstructions. If you find an obstruction turn the heater OFF, and follow the Reset Instructions in the manual. Carefully remove the obstruction.

•The thermostat might be set too low. Turn the thermostat knob clockwise until the heater restarts.

Please DO NOT attempt to open or repair the heater. Please see the Warranty for Service Instructions

Holmes® and the Holmes logo® are trademarks of The Holmes Group, Inc. or its subsidiary.

WA R R A N T Y I N F O R M AT I O N

SERVICE INSTRUCTIONS

1.Do NOT attempt to repair or adjust any electrical or mechanical functions on this unit. Doing so will void the Warranty.

2.If you have any questions regarding this unit’s operation or believe any repair is necessary, please write to our Consumer Service Department.

3.If you need to exchange the unit, please return it in its original carton, with a sales receipt, to the store where you purchased it. If you are returning the unit more than 30 days after the date of purchase, please see the enclosed Warranty.

4.If you have any other questions or comments, see our correspondence below or visit our website at www.holmesproducts.com.

HOLMES

CONSUMER SERVICE DEPARTMENT 32B SPUR DRIVE

EL PASO, TX 79906

For your own records, staple or attach your sales receipt to this manual. Also, please take a moment to write the store name/location and date purchase below.

STORE NAME:

LOCATION:

DATE PURCHASED:

(STAPLE RECEIPT HERE)

THREE (3) YEAR LIMITED WARRANTY

SAVE THIS WARRANTY INFORMATION

A.The quality controls used in the manufacture of this product are to ensure your satisfaction.

B.This Warranty applies only to the original purchaser of this product.

C.This Warranty applies ONLY to repair or replacement of any supplied or manufactured parts of this product that, upon inspection by The Holmes Group, Inc., authorized personnel, proves to have failed in normal use due to defects in material or workmanship. The Holmes Group will determine whether to repair or replace the unit. This Warranty does not apply to installation expenses.

D.Operating this unit under conditions other than those recommended or at voltages other than the voltage indicated on the unit, or attempting to service or modify the unit, will render this WARRANTY VOID.

E.Unless otherwise proscribed by law, The Holmes Group shall not be liable for any personal injury, property or any incidental or consequential damages of any kind (including water damage). SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

F.All parts of this product are guaranteed for a period of 3 years as follows:

1.Within the first 30 days from date of purchase, the store from which you purchased your product should replace this product if it is defective in material or workmanship (provided the store has in-stock replacement.)

2.Within the first thirty-six months from date of purchase, subject to the conditions in paragraph H, The Holmes Group will repair or replace the product if it is defective in material or workmanship providing it is returned to The Holmes Group, freight prepaid, with PROOF OF PURCHASE date, together with $10.00 for return shipping and handling charges.

G.If you have any problem with this product, please write our Consumer Service Dept.

H.IMPORTANT RETURN INSTRUCTIONS Your warranty depends on your following these instructions if you are returning the unit more than 30 days after the date of purchase:

1.Carefully pack the item in its original carton or other suitable box to avoid damage in shipping. 2.Before packing your unit for return; be sure to enclose:

a)your name, full address with zip code and telephone number,

b)a dated sales receipt or PROOF OF PURCHASE,

c)your $10.00 check for return shipping and handling, and

d)the model number of the unit and the problem you are having. (Enclose in an envelope and tape directly to the unit before the box is sealed.)

3.The Holmes Group recommends you ship the package UPS ground service for tracking purposes. 4.All shipping charges must be prepaid by you (as noted in paragraph F).

5.Mark the outside of your package: HOLMES

THE HOLMES GROUP, INC. CONSUMER RETURNS 32B SPUR DRIVE

EL PASO, TX 79906

SHIPPING AND HANDLING CHARGES: $10.00

This Warranty gives you specific legal rights, and you may have other rights, which vary from state to state. The provisions of this Warranty are in addition to, and not a modification of, or subtraction from, the statutory warranties and other rights and remedies contained in any applicable legislation. To the extent that any provision of this Warranty is inconsistent with any applicable law, such provision shall be deemed voided or amended, as necessary, to comply with such law.

Ultra Lightweight Convection Heater

Owner’s Guide

HH3800

428-1375

JOB#HH3800.04.U.OM1 HH380004EM1 Printed in China

PLEASE READ AND SAVE THESE IMPORTANT INSTRUCTIONS