Canon 2.1 user manual Troubleshooting

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9Troubleshooting

■Cannot install

●When using Windows 2000, or Windows XP Professional, see if you have logged-in as an administrator.

■Cannot register camera server

●Refer to error messages (1) - (7).

●If camera server is being accessed via a proxy, be sure to set the proxy in Option under the Operation menu.

■Failed to search cameras

●Camera server searches are performed by transmitting broadcast packets. Camera servers on networks that cannot be reached by broadcast packets cannot be detected. Redo the camera registration from “Register Camera”.

■Images are not displayed

●Refer to error messages (9) - (15).

●If connection to a camera server is being made via a proxy, be sure to set the proxy in Option under the Operation menu.

■Cannot control the camera

●Make sure the RS-232C cable linking the camera server and the camera is correctly connected and the camera has power.

●See if the camera server has been set to allow camera control.

●See if extreme view restrictions have been set for the camera server.

ENGLISH

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Contents User’s Manual Icons Used in This Manual IntroductionCopyright Information TrademarksContents Monitoring via the Internet Monitoring on an Intranet OverviewExample of System Configuration System ConfigurationOperating Environment Preparing the PC InstallingPrior to Installation Installing the Camera ServersInstallation Registering the Cameras Registering Cameras Using Register CameraRegistering Cameras Using Search Camera Menu Bar Operation menu Operating from the MenusSetting Connection Protocols Detailed SettingsChanging the Registration Order of Cameras Toolbar Operating from the ToolbarMain Operations Switching Viewer Display MethodsTaking/Saving Snapshots Switching Cameras being ViewedReconnecting Pausing VideosViewing Connection Information Displaying Full ScreensOperating Cameras from the Camera Control Panel Operating the CamerasOperating a Camera with the Control Buttons Controlling the Camera with Panorama Operating Cameras from the ViewerSetting Http Setting the Video RelayOptions Troubleshooting Firmware of VB101 is version 3.0 or later Error MessagesVIEW-Windows mode Camera server registration error Power to the camera is turned off or there is a malfunction Error Messages Canon INC

2.1 specifications

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