Canon 2.1 user manual Error Messages, Firmware of VB101 is version 3.0 or later

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10Error Messages

(1) Network connection errors (DNS errors): Camera server registration error [01]

Message

The camera server could not be found. Make sure:

 

• The network address is correct.

 

• DNS setting is correct.

 

 

Cause

The specified network address could not be found.

 

 

Action to

• Enter the network address correctly.

be taken

• Set the DNS correctly.

 

 

(2) Network connection error (time out): Camera server registration error [02]

Message

Could not find the camera server. Make sure:

 

• The network address is correct.

 

• The camera server is turned on.

 

• The camera server is connected properly to your network.

 

 

Cause

The connection to the specified network address timed out.

 

 

Action to

• Enter the network address correctly.

be taken

• Turn on power to the camera server.

•Connect the camera server to the network correctly.

(3)Failed to retrieve camera server description: Camera server registration error [03]

Message

Could not find the camera server. Make sure:

 

• The camera server is compatible with WebView Livescope MV Ver. 2.1.

 

• The network address is correct.

 

• The camera server is connected properly to your network.

 

 

Cause

Camera server description could not be retrieved because the connection target was

 

not a camera server.

 

 

Action to

• Connect to a camera server that is compatible with WebView Livescope MV Ver. 2.1 LE.

be taken

• Enter the network address correctly.

•Connect the camera server to the network correctly.

(4)Connected to a camera server with old version of firmware: Camera server registration error [04]

Message

Could not retrieve a description from the camera server. Make sure:

 

• The camera server is compatible with WebView Livescope MV Ver. 2.1.

 

• Firmware of VB101 is version 3.0 or later.

 

 

Cause

The version of the firmware in the camera server is old.

 

 

Action to

• Connect to the camera server that is compatible with WebView Livescope MV Ver. 2.1 LE.

be taken

• Upgrade the VB101 firmware to 3.0 or later.

 

 

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Contents User’s Manual Introduction Copyright InformationTrademarks Icons Used in This ManualContents Overview Monitoring via the Internet Monitoring on an IntranetOperating Environment System ConfigurationExample of System Configuration Installing Prior to InstallationInstalling the Camera Servers Preparing the PCInstallation Registering Cameras Using Register Camera Registering the CamerasRegistering Cameras Using Search Camera Operating from the Menus Menu Bar Operation menuChanging the Registration Order of Cameras Detailed SettingsSetting Connection Protocols Operating from the Toolbar ToolbarSwitching Viewer Display Methods Main OperationsSwitching Cameras being Viewed ReconnectingPausing Videos Taking/Saving SnapshotsDisplaying Full Screens Viewing Connection InformationOperating a Camera with the Control Buttons Operating the CamerasOperating Cameras from the Camera Control Panel Operating Cameras from the Viewer Controlling the Camera with PanoramaOptions Setting the Video RelaySetting Http Troubleshooting Error Messages Firmware of VB101 is version 3.0 or laterVIEW-Windows mode Camera server registration error Power to the camera is turned off or there is a malfunction Error Messages Canon INC

2.1 specifications

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