SVAT Electronics 2CV500 - 4CH instruction manual Troubleshooting Guide

TROUBLESHOOTING GUIDE

My DVR has no power	•	Check the power cord connection to the DVR and the outlet and ensure that the DVR has power
There is no way to turn the DVR off	•	The DVR is set to run as long as it is plugged in, if you would like to turn it off you have to
		unplug it
I cannot hear recorded audio when	•	Are audio equipped cameras being used? Please note that audio equipped cameras are not
playing back		included with this DVR system
	•	Make sure that the audio cable is properly connected and inserted in the Audio IN and that the
		other end is plugged into a mic or audio supported camera. Please note that only one channel
		can record audio
Playback video is choppy	•	Check the FPS (Frames Per Second) rate for each camera that is recording choppy video.
		Refer to your settings in the Record Menu. Cameras with a higher FPS (30 is the highest) will
		record more fluid video than cameras set to a lower FPS. For more information on making
		changes to the Record Menu, see pg.63
Timer recording is not working	•	Check to see if you have the proper time set on your DVR. Refer to the instruction manual under
properly		Time Setup
	•	Double check your schedule record times – you may have it set on the no record function
My PTZ camera (not included) is not	•	Verify the channel, protocol, and baud rate with the PTZ camera’s instruction manual or the
working. The picture is displaying,		manufacturer of the camera
but I can not control the camera
I have lost video footage	•	This could be from lost footage due to tampering of cameras, make sure to check all
		connections are secure and set properly
	•	The hard drive overwrite may be disabled, this will make the recording stop when the hard
		drive is full. To change this go to the Hard Drive set up and turn Overwrite Enabled on
I plugged a mouse into the USB	•	The CV500’s mouse will only work when plugged into USB port in the BACK of the DVR
port but it’s not working
The Hard Drive is filling up too	•	Check your FPS that you are using, if you are using a high number of FPS then the hard drive
quickly		will fill up faster. Try lowering your FPS for some cameras
	•	Check the video quality you are using – If you are using a high video quality then the hard drive
		will fill up quicker
The camera’s image appears on	•	Check to see if the Camera is in motion detection mode. If in motion detection move and there
screen, but nothing is recorded		is no movement happening, no footage no footage will be recorded
	•	If there is no symbols or icons in the in the top right corner, it means you have set your schedule
		to have the camera cease recording
Cannot view DVR remotely using	•	Try using a different port other then 80. Make sure you change this port on the DVR settings as
port 80		well as port forwarding settings
	•	Try going to www.canyouseeme.org to find available open ports that you can adjust for
		your DVR
Cannot view the DVR through a	•	Make sure the router is properly plugged in and setup
remote Internet connection	•	Make sure the DVR is properly plugged into the router
	•	Repeat the steps in the networking guide to make sure everything was properly set up
	•	If none of the above steps try contacting your ISP to make sure they are not blocking port 80

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