Appendix

7 TROUBLESHOOTING

TROUBLESHOOTING

Error

System is not receiving power or is not powering up

SD Card is not detected by the system

There is no picture on selected channels/camera picture is not being displayed

At night, only white appears on the screen

A black and white image ap- pears at night

The system will not record under SCHEDULE/MOTION detection setting

SD Card is full (0% remaining) and the unit is no longer record- ing. “MEMORY FULL PLEASE FORMAT” is on the screen.

The recording on the DVR ap- pears but does not have sound

Channel(s) disappear during auto or manual scan

Poor image quality

Low or unstable signal

Audio Feedback

Possible Cause

Cable from power adapter is loose or is unplugged. No power at electrical outlet.

SD Card is not formatted

Camera out of range

Camera not “Paired”

Signal is blocked

The power supply for the camera is not plugged in

No power being received at the electri- cal outlet

The camera’s infra-red LEDs shine invisible light that reflects of surfaces such as glass causing white light

This is normal operation for night vision

System not set up correctly or memory card is missing

Overwrite is not enabled

Mute is on

Channel(s) has been turned OFF

Interference

Antenna direction is limited

Signal has been blocked

Strong radio signal nearby

Strong electromagnetic interference nearby

Camera and receiver are too close

TROUBLE

SolutionsSHOOTING

•Confirm that all cables are connected correctly.

•Confirm that the power adapter is securely connected to the back of the unit.

•Confirm power is on at electrical outlet.

•Format SD card per instructions.

•Locate camera closer to receiver.

•Connect camera through Camera Pairing menu.

•If possible, remove major obstacles in between the camera and the receiver. Or, relocate the camera to another location.

•Confirm camera power supply is connected correctly.

•Confirm power is on at electrical outlet

•Place the camera on the other side of windows to try to improve the night vision or place in a well lit area.

•No action required.

•Ensure correct DATE AND TIME has been set and the Record Schedule setup correctly.

•Ensure the memory card is inserted into DVR and formatted

•Enable Memory Card Overwrite or

•Re-format memory card.

•Turn Mute off. This feature is used to record images without sound for legal purposes. See page 14 for audio recording caution statement and details.

•Turn Camera (s) ON in Camera Setup menu.

•Place the camera and/or receiver antenna at a new angle or readjust its posi- tion to make an improvement.

•Remove obstacles between the camera and receiver that might affect the signal (e.g., furniture, cabinets, and walls.)

•Relocate the camera closer to the receiver.

•Adjust the camera antenna and receiver position

•If possible, remove major obstacles in between the camera and receiver. Or, relocate the camera to another location.

•Keep WIFI router away from the camera and/or receiver.

•Keep active appliances such as hair dryers, heat fans, air conditioners, water pumps, or microwave ovens away from the camera and/or receiver.

•The camera has a high sensitivity microphone. Keep the camera at least 10 feet away from the receiver. If the camera must be within 10 feet of the receiver, keep the volume down.

Page 28

DWS-472, DWS-471 specifications

First Alert has long been a trusted name in home safety and security, and their DWS-472 and DWS-471 smart smoke and carbon monoxide detectors exemplify their commitment to innovation and reliability. Both models are designed to provide advanced safety features while offering convenience and ease of use for homeowners.

The First Alert DWS-472 is a state-of-the-art smoke and carbon monoxide detector that utilizes both photoelectric and ionization sensors. This dual-sensor technology enables the unit to identify a broader range of fire types, including smoldering fires and fast-flaming fires, ensuring a faster response time. Additionally, the DWS-472 features a 10-year sealed battery, eliminating the need for frequent battery replacements, which can often be a safety oversight. The device is equipped with a voice alert system that clearly announces the type of danger detected, whether it's smoke or carbon monoxide, allowing users to react appropriately.

On the other hand, the DWS-471 offers similar features but with some distinct aspects tailored for consumer needs. This model focuses on carbon monoxide detection with a highly sensitive electrochemical sensor. It also includes a photoelectric sensor for smoke detection, making it a reliable option for various fire scenarios. The DWS-471 is designed with a sleek, compact profile, making it easy to install in various locations throughout the home.

Both models are compatible with the First Alert onelink app, a further testament to modern technology integration. This app enables homeowners to monitor and manage their alarms remotely, receive push notifications for alerts, and even silence false alarms with a simple tap on their smartphones. The app enhancing the overall security experience and providing peace of mind, especially when away from home.

Further enhancing their appeal, both the DWS-472 and DWS-471 feature a test/silence button for easily checking functionality. They come with an end-of-life warning that informs users when it is time to replace the unit, ensuring that detectors remain operational.

Overall, the First Alert DWS-472 and DWS-471 combine advanced sensor technology, user-friendly features, and smart connectivity to create a robust line of protection that meets the needs of modern homeowners, while exemplifying First Alert's commitment to safety and reliability.