Desa VEF26B, ES301, CGEF26B, CGEF32D, VEF32B Troubleshooting, Observed Problem Possible Cause Remedy

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Troubleshooting

WARNING: Turn off appliance and let cool before servicing. Only a qualified service person should service and repair heater.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

 

 

 

 

Fireplace turns off and will not

1.

Fireplace has overheated

1.

Reset switch by turning main

turn on

 

and safety devise has cause

 

power switch off and waiting

 

 

thermal switch to disconnect

 

5 minutes then turning it back

 

 

or home circuit breaker has

 

on or reset circuit breaker

 

 

opened

 

 

 

 

 

 

 

Flame is not moving

1.

Loose wiring

1.

Inspect wiring for loose

 

 

 

 

connections

 

2.

Flame motor defective

2.

Call a qualified service techni-

 

 

 

 

cian to replace flame motor

 

 

 

 

 

Flame is not visible

1.

Wiring is loose

1.

Disconnect from power

 

 

 

 

source and inspect wiring for

 

 

 

 

loose connections and repair

 

 

 

 

or replace if necessary

 

 

 

 

 

Log set and/or ember is not

1.

Wiring is loose

1.

Disconnect from power

glowing

 

 

 

source and inspect wiring for

 

 

 

 

loose connections and repair

 

 

 

 

or replace if necessary

 

 

 

 

 

Flame sputters/flashes

1.

Flame motor is defective

1.

Call a qualified service techni-

 

 

 

 

cian to replace flame motor

 

2.

Flame generation contacts

2.

Disconnect power. Follow

 

 

dirty/obstructed

 

steps to replace flame gen-

 

 

 

 

eration LED. Clean contacts

 

 

 

 

with dry cloth.

 

 

 

 

 

Remote control does not work

1.

Low batteries

1.

Replace AAA batteries in

 

 

 

 

remote control

 

2.

Not aiming control correctly

2.

Aim control at sensor located

 

 

 

 

directly behind glass screen in

 

 

 

 

center of unit just above logs

 

3.

Defective remote control

3.

Replace remote control and/

 

 

and/or sensor

 

or sensor

 

 

 

 

 

Fireplace will not come on when

1.

Fireplace is not plugged in

1.

Check plug

switch is flipped to ON

 

to an electrical outlet

 

 

 

2.

Control failure

2.

Call a qualified service tech-

 

 

 

 

nician to replace control

 

3.

Breaker tripped

3.

Reset breaker

 

 

 

 

 

Heater does not provide heat

1.

Thermal switch has been

1.

Turn unit off and unplug unit

when turned on

 

tripped

 

for 5 minutes. Plug back

 

 

 

 

in and turn unit on. If plug

 

 

 

 

cannot be reached, follow

 

 

 

 

directions for tripped circuit

 

 

 

 

breaker

 

2.

Circuit breaker has been

2.

Turn off circuit breaker that

 

 

tripped

 

supplies electricity to unit.

 

 

 

 

Wait 5 minutes then flip cir-

 

 

 

 

cuit breaker back on

 

3.

Wiring is loose

3.

Disconnect from power

 

 

 

 

source and inspect wiring for

 

 

 

 

loose connections and repair

 

 

 

 

or replace if necessary

 

4.

Heater is defective

4.

Replace heater

 

5.

Thermostat cycled off

5.

Change to higher setting

120927-54B

www.desatech.com

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Contents Patent No ,219,456 B1 Safety Table of ContentsListing Approvals Product DimensionsProduct Identification Unpacking and TestingLocating Fireplace Installing in Mantel InstallationExisting Fireplace Installation Framing New Construction or RenovationInstalling as Insert Finishing checklistFinishing OperationCleaning Firebox Cleaning and MaintenanceReplacing Ember Strip Replacing logReplacing Heater/Blower Replacing Main Control Board Replacing TransformerReplacing Backlight LED Strip Replacing Flame Generation Replacing Settings Control BoardReplacement Parts Technical ServiceCleaning or Replacing back screen Glass Parts Under WarrantyObserved Problem Possible Cause Remedy TroubleshootingPCB Board and Function Control Assembly Wiring DiagramWall Mantels with Base and Trim For 26 Models AccessoriesWall Mantels with Base and Trim For 32 Models Corner Mantels with Base and Trim For 32 ModelsModels CGEF26B, VEF26B, ES301, CGEF32D and VEF32B PartsParts 120927-54B 120927-54B Keep this Warranty Warranty

CGEF32D, VEF32B, CGEF26B, ES301, VEF26B specifications

Desa CGEF26B, ES301, CGEF32D, VEF26B, and VEF32B are notable models in the heating and energy sector, each offering unique features, technologies, and characteristics tailored to meet diverse consumer needs.

The Desa CGEF26B is a modern energy-efficient heater equipped with advanced ceramic technology. This model is designed to provide sustained warmth in both residential and commercial settings. Its compact design allows for easy portability, making it ideal for personal use as well as larger spaces. The thermostat control feature ensures that the desired temperature is consistently maintained, providing comfort without excessive energy consumption. Furthermore, the heater includes safety features such as overheat protection and a tip-over switch, making it a reliable choice for households with children and pets.

The ES301 model stands out due to its dual-fuel capability, allowing users to switch between electric and propane heating sources. This versatility makes it a favored option in areas prone to power outages. Designed with a sleek aesthetic, the ES301’s modern interface is user-friendly, allowing for easy temperature adjustments and program settings. Its energy-efficient design not only reduces utility bills but also lowers the environmental impact, making it a responsible choice for eco-conscious consumers.

The CGEF32D heater offers enhanced features such as a remote control for convenience, allowing users to adjust settings from a distance. This model is particularly known for its high heating capacity, making it suitable for larger rooms or open-concept spaces. With multiple heat settings and a fan-forced distribution system, it ensures optimal warmth and comfort throughout the area. Its durable construction ensures a long lifespan and reliable performance, even under heavy usage.

The VEF26B model focuses on user safety and efficiency. It features an integrated air filter that helps maintain indoor air quality while heating. This model also includes a programmable timer, allowing users to set operational hours to align with their schedules, thus minimizing energy wastage. Its compact design makes it suitable for homes with limited space or for use in personal offices.

Lastly, the VEF32B is designed for those who require high-performance heating solutions. With an impressive BTU output, this model effectively warms larger environments quickly. It features various heating modes, enabling users to customize their experience based on specific needs. Additionally, its robust safety features ensure peace of mind during operation.

In summary, each of these models—CGEF26B, ES301, CGEF32D, VEF26B, and VEF32B—carries distinct advantages that cater to a wide range of users, combining safety, efficiency, and advanced technology to deliver optimal heating solutions.