Desa E36(L)(B)(H), E32, VE36, VE32 Troubleshooting, Observed Problem Possible Cause Remedy

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ELECTRIC FIREPLACE INSTALLATION INSTRUCTIONS

Models: (V)E32L, (V)E32LB, (V)E32LH, (V)E32LBH (V)E36L, (V)E36LB, (V)E36LH and (V)E36LBH

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TROUBLESHOOTING

The three most common causes of a malfunctioning heater are:

Note: For additional help, visit DESA Technical Service web

site at www.desatech.com

Note: Before trouble shooting the system, make sure the power to the circuit from the breaker or fuse panel is turned ON.

1.Tripped circuit breaker or blown fuse.

2.Loose or burned out light bulb.

3.Obstructed or clogged fan blower.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

No operation or indicator light at

1.

No power to appliance.

1.

Check circuit breaker or fuse.

power/ heater switch.

 

2.

Defector switch lamp.

2.

Replace defective switch. See Servicing

 

3.

Defective wiring.

 

Control Panel, page 14.

 

3.

Check connections from main power

 

 

 

 

 

 

 

harnesses to terminals on control panel.

 

 

 

 

See Servicing Control Panel, page 14.

Poor flame motion; flame pattern is sporadic or devoid in viewing area.

1.Tangled or loose flame pennants.

2.Obstructed or clogged fan blower.

1.Inspect flame pennants untangle or replace if necessary. See Servicing Flame Pennants, page 17.

2.Check fan blower for debris; vacuum areas around blower wheel and remove any obstructions. See Maintaining Motors, page 13.

 

3.

Damaged or dislodged fan blower wheel.

3.

Remove and inspect fan blower housing

 

 

 

 

See Servicing Fan Blower, page 16.

 

 

 

 

 

Dull flame appearance or inactive

1.

Burned out or loose light bulb.

1.

Inspect light bulbs; tighten or replace

ember bed effect.

 

 

 

 

light bulbs as necessary. See Replacing

 

 

 

 

Light Bulbs, page 13.

 

2.

Broken lamp fixture.

2.

Remove and replace broken lamp fixture.

 

 

 

 

See Replacing Lamp Fixtures, page 17.

 

3.

Loose or missing reflective ribbons.

3.

Inspect reflective ribbons; Reattach or

 

 

 

 

replace as necessary. See Replacing

 

 

 

 

Reflective Ribbons, page 18.

No heat or intermittent heat output.

1.

Obstructed heater blower.

1.

Clear heater fan of debris or blockage;

(If equipped with a heater)

 

 

 

vacuum area around blower intake and

 

 

 

 

remove any obstructions in the discharge

 

 

 

 

area. See Maintaining Motors, page 13.

2. Burned out heat element or blower fan.

2.Remove and replace blower heater assembly. To access and remove see Optional Heater Accessory, page 8.

3. Defective heater switch or wiring.

3.Inspect wiring connections from switch to blower. Replace switch if defective. See Servicing Control Panel, page 14.

For more information, visit www.desatech.com

111076-01C

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Contents Service must be performed by a qualified service agency Installation InstructionsFor Your Safety Installer and Consumer Safety InformationSafety Information Table of ContentsLocating the Fireplace Heater Electric Fireplace 3 Installation InstructionsInstallation Clearances Framing Dimensions Product SpecificationsHearth Dimensions Electric Fireplace 5 Installation Instructions Electrical InstallationElectric Fireplace Installation InstructionsHearth Assembly Product Features and Control OperationOptional Glass Doors Installing Optional AccessoriesElectric Fireplace 7 Installation Instructions Optional Brick Liners Installing/Removing BL36/32EW Brick Liner KitsOptional Heater Accessory Optional Heater Accessory Electric Fireplace 9 Installation InstructionsHeater Circuit Connection Diagram Observed Problem Possible Cause Remedy TroubleshootingAssemblage Dchauffage Diagramme Délectrique Wiring DiagramMaintaining Motors Technical ServiceElectric Fireplace 13 Installation Instructions Removing/Replacing Control DoorServicing Control Panel Detaching Power HarnessesAccessing Imaging Unit Electric Fireplace 15 Installation InstructionsServicing Fan Blower Viewing ScreenReplacing Lamp Fixtures Electric Fireplace 17 Installation InstructionsServicing Flame Pennants Replacing Reflective Ribbons Cleaning Viewing ScreenParts not Under Warranty Electric Fireplace 19 Installation InstructionsReplacement Parts Parts Under WarrantyIllustrated Parts Breakdown Fireplace AssemblyDescription QTY Parts ListPart Number KEY E36LB E32LB VE36LB VE32LB E36LBH E32LBH VE36LBH VE32LBHControl Panel Imaging UnitParts List Accessories Installation Notes Model Serial No Date Purchased Keep this WarrantyLimited 1 Year Heater Warranty

E32, VE36, VE32, E36(L)(B)(H) specifications

Desa E32, VE36, VE32, and E36 represent a series of innovative models designed to meet the diverse needs of contemporary consumers. These products combine cutting-edge technology with practical features, creating a user-friendly experience that appeals to both residential and commercial applications.

The Desa E32 stands out for its energy efficiency and robust design, making it an ideal choice for those seeking sustainable solutions. Its exterior is built from high-quality materials, ensuring durability and resistance to wear over time. This model boasts advanced insulation technology, minimizing heat loss and enhancing performance. The E32 is equipped with a smart thermostat that allows users to program temperature settings according to their preferences, ensuring optimal comfort throughout the day.

The VE36, on the other hand, is engineered for versatility. Its sleek design and compact size make it suitable for various environments, including homes, offices, and even recreational spaces. This model features an intuitive digital interface that allows for easy operation and monitoring. With multiple heating modes and a quick heat-up time, the VE36 can adapt to any situation, providing immediate warmth when needed.

Next in line is the VE32, which emphasizes both efficiency and safety. It features an advanced safety shut-off mechanism, ensuring peace of mind for users. This model utilizes innovative heating technology to deliver consistent warmth while consuming minimal energy. The VE32 also includes a self-cleaning function, making maintenance hassle-free and increasing the lifespan of the unit.

Lastly, the E36(L)(B)(H) model offers modular designs that can be customized to suit specific needs. This multi-faceted unit can adjust its output based on the space it is heating, optimizing performance while reducing energy consumption. The inclusion of smart connectivity features allows users to control the device remotely via smartphone applications, enhancing convenience and adaptability.

In summary, Desa E32, VE36, VE32, and E36(L)(B)(H) models showcase a commitment to quality, efficiency, and user comfort. With their technological advancements, robust safety features, and stylish designs, these models are well-equipped to elevate any space while addressing modern heating challenges. Their ability to adapt to various settings makes them a valuable addition to any home or business environment.