What Dimplex will do in the event of a defect

What you must do to get service under this limited warranty

Defects must be brought to the attention of Dimplex Technical Service by contacting Dimplex at 1-888-DIMPLEX (1-888-346-7539), or 1367 Industrial Road, Cambridge Ontario, Canada N1R 7G8. Please have proof of purchase, catalogue/model and serial numbers available when calling. Limited warranty service requires a proof of purchase of the product.

What Dimplex will do in the event of a defect

In the event a product or part covered by this limited warranty is proven to be defective in material or workmanship during (i) the 2 year limited warranty period for products other than fireplace surrounds (mantels) and trims, and (ii) the 1 year limited warranty period for surrounds (mantels) and trims, you have the following rights:

Dimplex will in its sole discretion either repair or replace such defective product or part without charge. If Dimplex is unable to repair or replace such product or part, or if repair or replacement is not commercially practicable or cannot be timely made, Dimplex may, in lieu of repair or replacement, choose to refund the purchase price for such product or part.

Limited warranty service will be performed solely by dealers or service agents of Dimplex authorized to provide limited warranty services.

For products other than surrounds (mantels) and trims, this 2 year limited warranty entitles the purchaser to on-site or in-home warranty services. Accordingly, Dimplex will be responsible for all labour and transportation associated with repairing or replacing the product or part except as follows: (i) charges which may be levied for travel costs incurred to travel to the purchaser's site where the product is located if the purchaser's site is beyond 30 miles (48 km) from the closest service depot of Dimplex's dealer or service agent; and (ii) the purchaser is solely responsible for providing clear access to all serviceable parts of the product.

For surrounds (mantels) and trims, this 1 year limited warranty does not entitle the purchaser to on-site or in-house warranty services. The purchaser is responsible for removal and transportation of the surrounds (mantels) and trims (and any repaired or replacement product or part) to and from the authorized dealer's or service agent's place of business. On-site or in-home services for surrounds (mantels) and trims may be performed at the purchaser's specific request and expense at Dimplex’s then-current rates for such services. Dimplex will not be responsible for, and this limited warranty shall not include, any expense incurred for installation or removal of the surrounds (mantels) or trims or any part thereof (or any replacement product or part) including, without limitation, all shipping costs and transportation costs to and from the authorized dealer's or service agent's place of business and all labour costs. Such costs shall be the purchaser’s responsibility.

EWM-COPPER, EWM-SS-BLK specifications

Dimplex has established itself as a trusted name in the electric heating industry, renowned for its innovative designs and advanced heating technologies. Among its standout offerings are the Dimplex EWM-COPPER and EWM-SS-BLK electric modern wall-mounted heaters, both of which combine stylish aesthetics with efficient heating capabilities to create a perfect blend for contemporary living spaces.

The Dimplex EWM-COPPER is notable for its eye-catching brushed copper finish, which brings a touch of luxury and elegance to any room. This heater is designed with modern homes in mind, featuring a slimline profile that allows for easy installation in tight spaces without sacrificing performance. The EWM-COPPER utilizes advanced heating technology, offering quick heat response times and efficient energy use, making it an ideal choice for larger areas or for enhancing the ambiance of any indoor setting.

On the other hand, the EWM-SS-BLK comes with a sleek stainless steel black finish, providing a minimalist look that complements a variety of décor styles. Its compact design fits seamlessly into both residential and commercial environments while maintaining superior heating efficiency. Both models are equipped with a highly accurate temperature control system, allowing users to set and maintain desired warmth levels easily.

One of the key highlights of both the EWM-COPPER and EWM-SS-BLK is their smart control features. They can be programmed to suit individual schedules and preferences, leading to energy savings and optimized comfort. Additionally, these models feature built-in safety mechanisms, including overheat protection and tip-over switches, ensuring peace of mind during operation.

The Dimplex EWM series is also designed for convenience. They come ready to use with simple installation procedures and are low-maintenance, eliminating the need for traditional fuel sources or extensive upkeep. With their blend of style, technology, and practical benefits, the Dimplex EWM-COPPER and EWM-SS-BLK heaters are ideal choices for consumers looking to elevate their heating solutions while enhancing the aesthetic appeal of their spaces. These innovative units stand out not only for their functionality but also their ability to blend into any modern interior, making them a great addition to contemporary homes.