Vax
vax.co.uk
9. FAQs
WARNING: to reduce the risk of personal injury, unplug the vacuum cleaner before performing
!maintenance/troubleshootingchecks.
Is there an accessory missing?
•Check the ‘Parts Overview’ page in this guide to make sure that the part is definitely included with your unit.
•If it is missing, please call our Vax Careline to order a replacement: 0870 606 1248 or visit vax.co.uk to order online.
Why won’t the vacuum cleaner pick up?
•The filters may be clogged: Refer to ‘The Filters: Maintenance’ (Page 4).
•The Dirt Container is full or blocked: Refer to ‘Dirt
Container: Maintenance’ (Page 4).
•The Dirt Container may be incorrectly installed: Refer to
‘Dirt container: Maintenance’ (Page 4).
Why is dust escaping from the vacuum?
•The filters may not be installed correctly. Refer to ‘The Filters: Maintenance’ (Page 4).
•The Dirt container may be incorrectly installed: Remove the Dirt Container from the unit by pressing the Dirt Container Release Button (5) and reattach it to the unit, ensuring it is locked firmly back into place.
•The filters may be clogged: Refer to ‘The Filters: Maintenance’ (Page 4).
What do I do if an accessory/the unit becomes damaged or broken?
•Visit vax.co.uk for parts and spares.
•Please call our Vax Careline to purchase new spares or order a replacement:
0870 606 1248
Why won’t the accessories pick up properly?
•The accessory may be blocked: Refer to ‘Cleaning Blockages’ (Page 5).
•The accessory may be faulty: call our Vax Careline to order a replacement:
0870 606 1248
Why will the vacuum cleaner not run?
•It may not be plugged into the electrical outlet correctly: Ensure that the plug is pushed into the electrical outlet securely.
•The electrical outlet may not be working: Check the fuse or breaker and consult an electrician.
•The motor Thermostat may have tripped: Switch off and unplug the vacuum cleaner. Leave for one hour before switching the vacuum cleaner back on.
If none of these questions apply to you, or for further assistance please call our Vax Careline team on:
0870 606 1248