Logitech BH970 Support, 8.8Listening to Music, 8.9Theft Protection, 9.1FAQs and Troubleshooting

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8.8Listening to Music

To listen to music played on a communication software, you must open an audio link between the BH970 Base and the communication software. When an audio link is opened and no calls are active, any music or sounds played on the communication software (including music from a media player) will play in the headset.

Open/Close an Audio Link Between Base and Communication Software

1.Launch the Jabra Control Center.

2.Click the open/close audio link button in the top toolbar.

Alternatively, right-click the Jabra icon in Windows taskbar, and select Open Audio Link or Close Audio Link.

8.9Theft Protection

The BH970 Base includes a Kensington Security Slot for attaching a security cable. To secure the base to your desk, purchase any safety cable usable with the Kensington Security Slot and follow the instructions included with the cable.

9. Support

9.1FAQs and Troubleshooting

QThe desk phone/communication software state icon is grayed out on the base keypad. What does this mean? A The phone is not the current target, or the phone is unplugged.

Q How do I pair my headset with the BH970 Base?

ADock the headset with the base to initiate pairing. Pairing will occur automatically, unless the base can establish a link with a primary headset.

QIs it possible to dock my headset on another base? A Yes. The headset can be docked with any BH970 Base.

QCan I pair my headset directly with a third-party DECT phone? A No. The headset can only be paired with a BH970 Base.

Q Why doesn’t my computer detect the BH970 Base?

ATry connecting the base to another USB port on the communication software. It is recommended to have a direct connection between the base and USB port (without a USB hub).

QWhy doesn’t my headset work with my desk phone/communication software? A Check the following:

Ensure the headset battery is charged. The keypad battery icon will be green when charging, or yellow when charged.

Ensure the headset is in range of the base, up to 492 feet (150 meters), depending on environment.

Ensure the headset and base are paired. Dock the headset to initiate pairing.

Q Why does nothing happen when I try to use my desk phone?

ACheck the following:

Ensure the base is powered on.

Ensure desk phone is the current target. The keypad desk phone icon will be white.

Ensure there is an audio connection between desk phone and base. Tap the keypad desk phone button to establish an audio connection.

Ensure there is a dial tone. Lift the desk phone handset, or press the headset button on the desk phone to get a dial tone.

Re-run the desk phone section of the Interactive Setup Wizard.

Q Why do I hear a low noise in the headset when there is silence at the other end?

AThe headset speaker volume might be too high. To decrease the volume, slide your finger down the headset touch panel.

Q Why can’t the person on the other end hear me when I am using my desk phone?

AThe clear dial tone or microphone volume settings might be incorrectly set. Re-run the desk phone section of the Interactive Setup Wizard, or read Section 3 of this guide.

BH970 Wireless Mono DECT Headset User’s Guide

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Contents Logitech for Business BH970 Wireless Mono DECT Headset User’s GuideGuide de l’utilisateur Logitech pour les professionnelsEnglish FrançaisConfiguring ContentsConnecting Product OverviewAutomatic Disconnect Prevention Support Advanced BH970 Headset FeaturesTechnical Specifications GlOSSARY1.2Headset Parts 1.3Headset Attachments 1. Product Overview1.1Welcome BH970 Wireless Mono DECT Headset User’s GuideBH970 Wireless Mono DECT Headset User’s Guide BH970 Base BH970 Wireless Mono DECT Headset User’s Guide1.5Preparing the Base 1.6Optional Accessories from JabraBH970 Wireless Mono DECT Headset User’s Guide 2.2Dock the Headset 2. Connecting2.1Connect to AC Power 2.3 Connect to PC2.4Connect to a Desk Phone BH970 Wireless Mono DECT Headset User’s Guide3.1Configuring for Desk Phones 3. Configuring2.5Connect to a Busy-lightIndicator BH970 Wireless Mono DECT Headset User’s Guide3.3 Limited Configuration Using the BH970 Base 3.2Configuring for Communication SoftwareBH970 Wireless Mono DECT Headset User’s Guide Setting BH970 Wireless Mono DECT Headset User’s GuideValue 4.2Firmware Updates 5. BH970 Headset Features4.1Install the Jabra PC Suite 4. Jabra PC Suite5.1Headset Multifunction Button 5.3Headset LED Indicator5.4Headset Audio Indicators 5.2Headset Touch Panel5.5Base Keypad 5.6Base Keypad Visual Indicators5.7Base Audio Indicators 3 1 46.4Last Number Redial Communication Software Only 6.3Switching Between Desk Phone and Headset6. Basic Call Management BH970 Wireless Mono DECT Headset User’s Guide7.2Call Collision 7. Advanced Call Management7.1Call Waiting 7.3Merging Calls7.6Recording Desk Phone Calls 8. Advanced BH970 Headset Features7.4Conference Call with Multiple Headsets 8.1Safetone Hearing Protection8.3Headset Density Limits 8.2Wireless Range8.6Sound Settings 8.4Wideband Audio8.8Listening to Music 9.1FAQs and Troubleshooting9. Support 8.9Theft ProtectionBH970 Wireless Mono DECT Headset User’s Guide 10.1 BH970 Headset 10. Technical SpecificationsBH970 Wireless Mono DECT Headset User’s Guide 10.3 Headset LED Indicator 10.2 Headset BatteryBH970 Wireless Mono DECT Headset User’s Guide 10.4 Headset Audio Indicators BH970 Wireless Mono DECT Headset User’s Guide10.7 Product Disposal 10.5 Materials and Allergies10.6 Jabra PRO Base BH970 Wireless Mono DECT Headset User’s Guide10.8 Certifications and Safety Approvals BH970 Wireless Mono DECT Headset User’s Guide11. GlOSSARY BH970 Wireless Mono DECT Headset User’s GuidePage Sommaire Fonctionnalités du casque BH970 Headset GLOSSAIRE AssistanceCaractéristiques techniques Fonctionnalités avancées du casque BH970 Headset1.2Présentation du casque 1. Présentation du produit1.1Bienvenue 1.3Fixations du casqueFixation du bandeau Fixation du contour doreille1.4Base BH970 Base 1.6Accessoires en option de Jabra 1.5Préparation de la base2.2Connexion du casque 2. Connexion2.1Connexion à lalimentation secteur 2.3 Connexion à lordinateur2.4Connexion au téléphone fixe 3.1Configuration des téléphones fixes 3. Configuration2.5Connexion à un indicateur «en ligne» 3.2Configuration des logiciels de téléphonie Paramètre Valeur4.2Mises à jour du micrologiciel 4.1Installation de la suite Jabra PC Suite5. Fonctionnalités du casque BH970 Headset 4.3Déploiement de masse5.3Témoin lumineux du casque 5.1Bouton multifonction du casque5.2Pavé tactile du casque 5.4Indicateurs sonores du casque5.7Indicateurs sonores de la base 5.5Clavier de la base5.6Témoins lumineux du clavier de la base 3 1 46. Gestion de base des appels 7.1Double appel 7. Gestion avancée des appels7.2Collision dappels 7.3Fusion dappels 7.4Appel de conférence avec plusieurs casques8.2Portée sans fil 7.6Enregistrement dappels sur le téléphone fixe8.1Protection audio Safetone 8.3Limite de densité des casques8.6Paramètres audio 8.4Audio à bande large8.5Voix ou musique 8.8Ecoute de musique9.1FAQ et dépannage 9. AssistancePage 10. Caractéristiques techniques 10.1 Casque BH970 Headset10.2 Batterie du casque 10.3 Témoin lumineux du casque10.4 Indicateurs sonores du casque 10.5 Matériaux et allergies 10.6 Base Jabra PRO Base10.7 Recyclage du produit 10.8 Certifications et normes de sécurité11. GLOSSAIRE
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BH970 specifications

The Logitech BH970 is a versatile and advanced headset designed specifically for professional environments, catering to the needs of users who require superior audio quality and comfort during long hours of use. With an emphasis on productivity, the BH970 integrates cutting-edge technologies that enhance both audio performance and user experience.

One of the standout features of the Logitech BH970 is its active noise cancellation technology. This feature effectively minimizes background noise, allowing users to focus entirely on their calls or music without distractions. The headset is equipped with high-quality microphones that provide crystal-clear voice clarity, essential for seamless communication in office settings or during virtual meetings. The dual-microphone array is designed to suppress unwanted ambient sounds, ensuring that every word is captured accurately.

Comfort is a critical characteristic of the BH970, which boasts plush, memory foam ear cushions that conform to the shape of the ears, providing an ideal fit for extended wear. The adjustable headband allows users to customize the fit further, making it suitable for various head sizes. The lightweight design ensures that users can enjoy long durations of use without discomfort.

Battery life is another significant advantage of the BH970. With a robust battery, the headset offers up to 20 hours of continuous talk time on a single charge, making it perfect for all-day usage. Additionally, it features quick charging capabilities that enable users to get back to work faster, with minimal downtime.

The Logitech BH970 also supports multiple connectivity options, including Bluetooth and USB, ensuring compatibility with a range of devices such as computers, tablets, and smartphones. This flexibility allows users to transition between devices effortlessly, enhancing multitasking capabilities.

Moreover, the headset comes with a user-friendly interface that includes touch controls for volume adjustment, call management, and playback functions. These intuitive controls are designed to enhance the overall user experience, enabling quick access to essential functions without the need to fumble with devices.

Overall, the Logitech BH970 combines sophisticated technology, exceptional comfort, and practicality, making it an ideal choice for professionals seeking an efficient and reliable audio solution in their work environment. With its blend of features, it stands out as a premium option for those who prioritize both performance and comfort in their audio devices.