GSW Understanding Your Water Heater Warranty and How to Check It

~ Certificate of Warranty ~

See Rating Label Serial Number prefix for Warranty Code. Reduced warranty period applies to Newfoundland.

Warranty Code:	P	R	S	T	U	V	W	Y
Standard Warranty Years:	3	5	6	7	8	9	10	12
Reduced Warranty Years:	2	3	3	5	5	5	5	7

For its GSW and John Wood water heaters and storage boosters ("Unit"), GSW Water Heating ("GSW") warrants that, upon

receipt of a properly verified Warranty claim within the Warranty Period, it will, at its election, repair or replace: units which leak or parts which are defective in material or workmanship, subject to the terms and conditions set forth in this certificate. GSW will not assume any expense or liability for unauthorized returns, nor repairs made by a person who has not been authorized by GSW or one of its authorized dealers. GSW Units/parts must be replaced with GSW or John Wood products to be eligible for Warranty. This Warranty is available to the original owner of a Unit installed within the boundaries of continental United States, of Canada, or their territories. Consumers must retain point-of-sale proof of purchase to validate warranty entitlement. This Warranty does not cover components not manufactured by GSW, such as oil burners, which carry the warranty given by the manufacturer thereof, copy of which warranty GSW will make available, to the extent supplied by the manufacturer, without recourse to GSW.

THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. THIS EXPRESS WARRANTY IS, WHERE PERMITTED BY LAW, IN LIEU OF AND EXCLUDES AND REPLACES ALL OTHER CONDITIONS, WARRANTIES, GUARANTEES, REPRESENTATIONS, OBLIGATIONS OR LIABILITIES OF GSW OF ANY NATURE OR KIND, EXPRESS OR IMPLIED, HOWEVER ARISING (WHETHER BY CONTRACT, CONDUCT, STATEMENT, STATUTE, NEGLIGENCE, PRINCIPLES OF MANUFACTURER'S LIABILITY, OPERATION OF LAW OR OTHERWISE) WITH RESPECT TO THE UNIT OR ITS FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, INSTALLATION, OPERATION, REPAIR OR REPLACEMENT. GSW EXPRESSLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES. IN NO EVENT WILL GSW'S LIABILITIES EXCEED THE COST OF THE DEFECTIVE PART(S) OR UNIT. GSW WILL NOT PAY FOR ANY TRANSPORTATION, LABOUR, INSTALLATION, OR OTHER INCIDENTAL COSTS ASSOCIATED WITH THE REPAIR OR REPLACEMENT OF A DEFECTIVE PART OR UNIT.

This warranty and GSW's obligations shall be construed and determined in accordance with the laws of both the Province of Ontario, and of Canada in force therein. This Warranty does not affect specific legal rights of a consumer under applicable law, except to the extent that such rights may be waived or replaced, and the provisions hereof are deemed to be amended to the extent necessary. The unenforceability of any provision, in whole or in part, of this Certificate shall not affect the remaining provisions. Any and all repair and/or replacement of part(s) or Unit are the sole and exclusive remedy available against GSW.

LIABILITY OF GSW COVERED BY THIS WARRANTY IS CONDITIONAL UPON THE FOLLOWING:

1.The Unit shall be installed in accordance with all manufacturers' instructions, all applicable equipment and building codes, ordinances and regulations (hereinafter referred to as the "standards").

2.The Unit must not be installed where water damage can result from a leak, while provision(s) shall be made for directing any water escaping from the Unit, to a properly operating drainpipe. As all units of this type may eventually leak, you must protect against any potential water damage. GSW accepts no responsibility for such damage, nor any incidental or consequential loss, nor damage(s) related thereto, suffered by the owner of the Unit nor by any third party.

3.The Unit shall not be installed where it will be exposed to adverse or unusual environmental or corrosive conditions. No warranty extends, for example, and without limitation of the foregoing, to Units exposed to: salts; chemicals; exhausts; pollutants or contaminants. Further, no warranty extends to Units affected by fire, freezing or flood, "Acts of God", or any other contingency beyond the control of GSW.

4.The Unit shall be equipped with a properly operating temperature and pressure relief valve as specified by GSW and applicable standards. The Unit shall be operated at temperatures not exceeding the maximum setting of the thermostat and/or high limit control provided by GSW, and at water pressures not exceeding the pressure reading stated on the Unit.

5.The Unit must be carefully inspected, maintained, and operated in accordance with the manufacturer's instructions. No warranty extends, for example, and without limitation of the foregoing, to any Unit operated: without the tank being completely filled with water; without an operating anode; with levels of sediment or lime precipitate which cause failure; in connection to any attachment(s), energy saving device(s), or other means of heating, except as approved by GSW for the Unit; other than with potable water without any additives such as salts, chlorine or chemicals, except those added for the sole purpose of rendering the water fit for domestic use.

6.All repairs must be made by a competent and qualified person who is certified, by GSW or one of its authorized dealers, to work on the Unit, using factory approved replacement parts, and the Unit shall not be otherwise modified, altered or improperly repaired.

7.A properly documented claim shall be received by GSW or one of its authorized dealers, or point of purchase, within the following Warranty Period, except as provided otherwise below*:

a)for any defective part, within one (1) year; or

b)for any Unit that develops leaks in the inner tank due to rust, corrosion or other chemical reactions caused by the potable domestic water supplied to your home, within the period of time shown in table at the top of this page.

* Residential units installed and used in a commercial application carry a warranty period of one (1) year from date of installation; and,

Any repair or replacement of any part, tank, or Unit under this Warranty will not extend the Warranty Period beyond that calculated from the date of first installation of the original Unit. The date of first installation will be deemed to be the later of the date indicated by the Unit's serial number, or if supplied with the Warranty claim, the sales receipt, or installer's receipt.

8.A claim under this Warranty must include the model and serial number of the Unit, proof of date on which the Unit was first installed, and the identity of the defective part(s) for which a claim is being made and be submitted within 15 days following discovery of the defect(s), by personal delivery to a GSW authorized dealer, point of purchase, or GSW itself at:

GSW Water Heating A GSW Company

599 Hill Street West

Fergus, ON Canada N1M 2X1

Should you have questions, please call our Technical Support Line at 1- 888-479-8324.

9.If requested by GSW, information relating to the purchase, transportation, operation and installation of the Unit must be supplied. The defective part(s) or Unit, with all components properly and securely packed, shall be returned transportation pre-paid, to the address designated by GSW in the written request. All claims are subject to validation by GSW.

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