Cleaning, After Sales Service | Dimplex MCN20 specs

Cleaning

Before commencing cleaning, unplug the heater and allow it to cool. The surfaces of the heater should be given an occasional wipe over with a dry soft cloth.

Do not use detergents, abrasive cleaning powder or polish on the metal body of the heater.

The glass screen should be cleaned carefully with a chamois leather. DO NOT use proprietary cleaners.

To remove any accumulation of dust or fluff the soft brush attachment of a vacuum cleaner should occasionally be used to clean the outlet grille of the fan heater located under the canopy.

To clean the fuel effect, remove the coal pieces or pebbles and wash in warm water. The plastic tray should be wiped clean with a damp cloth. When dry replace the coal pieces or pebbles and arrange for best effect.

After Sales Service

Your product is guaranteed for one year from the date of purchase.

Within this period, we undertake to repair or exchange this product free of charge (excluding lamps & subject to availability) provided it has been installed and operated in accordance with these instructions.

Your rights under this guarantee are additional to your statutory rights, which in turn are not affected by this guarantee.

Should you require after sales service you should contact our customer services help desk on 0870 727 0101. It would assist us if you can quote the model number, series, date of purchase, and nature of the fault at the time of your call. The customer services help desk will also be able to advise you should you need to purchase any spares.

Please do not return a faulty product to us in the first instance as this may result in loss or damage and delay in providing you with a satisfactory service.

Please retain your receipt as proof of purchase.

MCN20 specifications

The Dimplex MCN20 is an innovative and efficient electric stove that combines modern designs with advanced heating technologies, making it a popular choice for homeowners seeking both style and functionality. This stove is celebrated for providing an aesthetic appeal of traditional wood-burning stoves while employing modern electric heating technologies that ensure a consistent and reliable heat source.

One of the standout features of the Dimplex MCN20 is its patented Optiflame® technology. This advanced flame effect uses LED lighting to create a realistic and captivating fire experience that can be enjoyed with or without heat. The Optiflame® system allows users to indulge in the warmth and ambiance of a flickering flame while enjoying a safe and energy-efficient heating solution.

The Dimplex MCN20 boasts an impressive heat output of up to 2 kW, making it suitable for a range of room sizes. The thermostat control allows for precise temperature regulation, ensuring that spaces are comfortably heated while minimizing energy consumption. This feature is ideal for eco-conscious consumers, as it enables individuals to maintain their desired ambient temperature without excessive energy usage.

Another key characteristic of the Dimplex MCN20 is its compact design. The stove is designed to fit seamlessly into various settings, whether in a spacious living room or a cozy nook, without occupying too much valuable floor space. Its sleek finish and modern aesthetic ensure that it complements various interior styles, enhancing the overall décor of any room.

Moreover, the Dimplex MCN20 features an easy-to-use remote control, allowing users to adjust settings from the comfort of their seating area. This thoughtful feature adds convenience, empowering individuals to control the ambiance and heating of their space with minimal effort.

Safety is a top priority with the Dimplex MCN20. It is equipped with various safety mechanisms, including overheat protection and a thermal cut-off, ensuring peace of mind while using the stove. The unit also remains cool to touch, making it a safer option for families with pets or young children.

In conclusion, the Dimplex MCN20 electric stove features a blend of aesthetic appeal, advanced heating technology, user-friendly controls, and safety features. Its unique design and efficient heating capabilities make it an excellent choice for anyone looking to enhance their living space with both warmth and charm.