Problem solving
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Make sure vacuum cleaner is turned off and power cord is unplugged.
Problem | Cause | Solution |
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Motor will not start. | Power plug | • Push plug securely into outlet, try another outlet or |
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| check circuit breaker. |
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| Power switch | • Step on power switch to turn vacuum on. |
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| Thermal | • See detailed instructions below. |
Vacuum does not clean | Dust cup and filter | • Empty dust cup, clean and/or change filter. |
carpet or bare floor. |
| • Clean or replace filters regularly to maintain suction. Page 2 |
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| • If picking up fine dust, the dust cup may not look full, but a |
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| fine substance tends to reduce suction when it blocks air |
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| flow through the filter and screen. Refer to page 2 for filter |
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| maintenance. Make sure filter, screen and dust cup are |
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| installed properly. |
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| Belt | • Replace a worn, cut or out of shape belt. Page 4 |
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| Hose | • Remove clogs from the hose that restrict the airflow. Page 4 |
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No suction at the | Dust cup and filter | • Empty dust cup, clean and/or change filter. |
end of hose. |
| • Clean or replace filters regularly to maintain suction. Page 2 |
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| • If picking up fine dust, the dust cup may not look full, but a |
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| fine substance tends to reduce suction when it blocks air |
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| flow through the filter and screen. Refer to page 2 for filter |
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| maintenance. Make sure filter, screen and dust cup are |
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| installed properly. |
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| Hose | • Remove clogs from the hose that restrict the airflow. Page 4 |
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Turbo nozzle will not turn | Rotating brush | • Check turbo nozzle for debris. Page 5 |
(on some models). |
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Vacuum is hard to push. | Belt | • Replace a worn, cut or out of shape belt. |
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Burning smell; brush roll | Belt | • Check brush roll for debris. Page 4 |
will not turn. |
| • Replace broken or out of shape belt. Page 4 |
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Thermal cut-off
This vacuum cleaner has a special thermostat that protects the vacuum in case of motor overheating. If the vacuum suddenly shuts off, push the power switch to off and unplug the vacuum. Check the vacuum for a possible source of overheating such as a full dust cup, blocked hose or clogged filter. If these conditions are found, fix them and wait at least 30 minutes before attempting to use the vacuum. After the 30 minute period, plug the vacuum back in and turn on the switch. If the vacuum still does not work, take it to a Eureka authorized service center for repair or call
6 | Eureka Customer Service HELPLINE | www.eureka.com |