Rheem GE Series, SE Series Before You Call For Service…, Problem Possible Causes What To Do

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Before You Call For Service…

Troubleshooting Tips

Save time and money! Review the chart on this page first and you may not need to call for service.

Problem

 

Possible Causes

What To Do

 

 

 

 

 

Rumbling noise

 

Water conditions in your

Remove and clean the heating elements.

 

 

home caused a build up of

 

 

 

scale or mineral deposits

 

 

 

on the heating elements.

 

Relief valve

 

Pressure build up caused

This is an unacceptable condition and must be

producing popping

 

by thermal expansion

corrected. Contact the water supplier or plumbing

noise or draining

 

in a closed system.

contractor on how to correct this. Do not plug the

 

 

 

 

relief valve outlet.

Rattling noise

 

Internal heat trap

This is normal for heat trap fittings when in operation

during periods

 

fittings in operation.

and does not indicate a need for service.

of water usage

 

 

 

 

Not enough or

 

Water usage may have

Wait for the water heater to recover after an abnormal

no hot water

 

exceeded the capacity

demand.

 

 

of the water heater.

 

 

 

 

 

 

 

 

A fuse is blown or a circuit

Replace fuse or reset circuit breaker.

 

 

breaker tripped.

 

 

 

 

 

 

 

 

Electric supply may be off.

Make sure electric supply to water heater and

 

 

 

 

disconnect switch, if used, are in the ON position.

 

 

 

 

 

 

 

The thermostat may

See the Temperature regulation of the water heater

 

 

be set set too low.

section of this manual.

 

 

 

 

 

 

Leaking or open hot

Make sure all faucets are closed.

 

 

water faucets.

 

 

 

 

 

 

 

Electric service to your

Contact the local electric utility.

 

 

home may be interrupted.

 

 

 

 

 

 

 

Improper wiring.

See the Installing the water heater section of this

 

 

 

 

manual.

 

 

 

 

 

 

 

Manual reset limit (ECO).

See the Temperature regulation of the water heater

 

 

 

 

section of this manual.

 

 

 

 

 

 

 

Cold water inlet

This is normal. The colder inlet water takes longer

 

 

temperature may be

to heat.

 

 

colder during the

 

 

 

winter months.

 

Water is too hot

 

The thermostat

See the Temperature regulation of the water heater

 

 

is set too high.

section of this manual.

CAUTION: For your safety DO NOT attempt repair of electrical wiring, thermostats, heating elements or other safety devices. Refer repairs to qualified service personnel.

Safety Instructions Installation Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Customer Service

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Contents Manufactured under trademark license by Model HE Series, GE Series, PE Series, SE SeriesTroubleshooting Tips Safety InformationInstallation Instructions Care and CleaningService Time/Temperature Relationship in ScaldsCustomer Service Troubleshooting TipsInspect Shipment Installing the water heaterLocal Installation Regulations LocationTypical Installation Thermal ExpansionWater Supply Connections Relief Valve To Fill the Water HeaterCondensation Electrical Connections Branch Circuit Sizing and Wire Size GuideOperating Instructions Installation Instructions Safety Customer Service Troubleshooting Tips Care and CleaningHot and Cold Pipe Insulation Installation Insulation BlanketsFor increased energy efficiency, some Heat Trap Relief Valve Insulation InstallationInstructions Safety Instructions Instructions InstallationWater Supply Installation checklistWiring Water Heater LocationOperating the water heater Safety PrecautionsSafety Controls Press the red Reset buttonWater Temperature Setting Time/Temperature Relationship in ScaldsIf adjustment is necessary… Draining the Water Heater Care and cleaning of the water heaterRoutine Preventative Maintenance Installation Instructions SafetyBefore You Call For Service… Problem Possible Causes What To DoCold water inlet 16 **Not supplied on all models Replacement PartsInstructions For Placing a Parts Order For 20-120 gallon models with single and double elementsCavity Insert Instructions Wiring diagrams Wiring Diagrams for Type-59T Therm-o-disc ThermostatsOperating Instructions Installation Instructions Please place in envelope and mail to Model Number Serial Number Water Heater Model Number Serial NumberAfter mailing

HE Series, PE Series, GE Series, SE Series specifications

Rheem, a prominent name in heating and cooling solutions, offers a variety of water heating systems that cater to different needs and preferences. Among its popular product lines are the SE Series, GE Series, PE Series, and HE Series. Each series boasts unique features, advanced technologies, and distinct characteristics aimed at enhancing efficiency and user satisfaction.

The Rheem SE Series is renowned for its robust performance and reliability. This series encompasses energy-efficient models designed to provide optimal hot water output while minimizing energy consumption. Key features of the SE Series include a durable construction that guarantees longevity, as well as advanced temperature controls that enhance user convenience. The series often includes smart technology options that allow users to monitor energy usage, making it ideal for tech-savvy homeowners looking for efficiency without compromising on comfort.

Next is the GE Series, which aligns modern design with robust technology. The GE Series is particularly noted for its compact size, making it suitable for installations in confined spaces. This series also emphasizes energy efficiency, often featuring heat pump technology that significantly reduces electricity consumption while providing excellent heating performance. GE Series units come equipped with Wi-Fi connectivity, allowing for remote management and monitoring, which is increasingly important in a digitally connected world.

The Rheem PE Series stands out for its environmentally friendly approach. Utilizing advanced heat pump technology, this series not only provides efficient water heating but also contributes to reduced greenhouse gas emissions. The PE Series is notable for its low operational costs, especially in moderate climates, as it harnesses ambient heat to heat water. Additionally, its user-friendly digital interface simplifies temperature adjustments and monitoring, ensuring that users can enjoy comfortable water temperatures effortlessly.

Lastly, the HE Series combines high performance with exceptional energy efficiency. This series is designed for maximum output, ideal for larger households that require a substantial amount of hot water. HE Series models often incorporate cutting-edge insulation techniques, minimizing heat loss and enhancing overall efficiency. Additionally, these units are engineered for quiet operation, ensuring that they don’t disrupt daily life. With features like advanced diagnostic tools and user-friendly controls, the HE Series stands out as a reliable option for families seeking quality and performance in their water heating solutions.

In summary, Rheem’s SE, GE, PE, and HE Series water heaters offer diverse options, each with particular strengths suited for different user needs. Whether it's energy efficiency, sleek design, environmentally friendly technology, or high performance, Rheem delivers innovative solutions in the water heating market.