GE AP12170-4 Before You Call For Service…, Problem Possible Causes What To Do, Cold water inlet

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Before You Call For Service…

Troubleshooting Tips

Save time and money! Review the chart on this page first and you may not need to call for service.

Problem

 

Possible Causes

What To Do

 

 

 

 

 

Rumbling noise

 

Water conditions in your

Remove and clean the heating elements.

 

 

home caused a build up of

 

 

 

scale or mineral deposits

 

 

 

on the heating elements.

 

 

 

 

 

 

Relief valve

 

Pressure build up caused

This is an unacceptable condition and must be

producing popping

 

by thermal expansion

corrected. Contact the water supplier or plumbing

noise or draining

 

in a closed system.

contractor on how to correct this. Do not plug the

 

 

 

 

relief valve outlet.

 

 

 

 

 

Rattling noise

 

Internal heat trap

This is normal for heat trap fittings when in operation

during periods

 

fittings in operation.

and does not indicate a need for service.

of water usage

 

 

 

 

 

 

 

 

 

Not enough or

 

Water usage may have

Wait for the water heater to recover after an abnormal

no hot water

 

exceeded the capacity

demand.

 

 

of the water heater.

 

 

 

 

 

 

 

 

A fuse is blown or a circuit

Replace fuse or reset circuit breaker.

 

 

breaker tripped.

 

 

 

 

 

 

 

 

Electric supply may be off.

Make sure electric supply to water heater and

 

 

 

 

disconnect switch, if used, are in the ON position.

 

 

 

 

 

 

 

The thermostat may

See the Temperature regulation of the water heater

 

 

be set set too low.

section of this manual.

 

 

 

 

 

 

Leaking or open hot

Make sure all faucets are closed.

 

 

water faucets.

 

 

 

 

 

 

 

Electric service to your

Contact the local electric utility.

 

 

home may be interrupted.

 

 

 

 

 

 

 

Improper wiring.

See the Installing the water heater section of this

 

 

 

 

manual.

 

 

 

 

 

 

 

Manual reset limit (ECO)

See the Temperature regulation of the water heater

 

 

 

 

section of this manual.

 

 

 

 

 

 

 

Cold water inlet

This is normal. The colder inlet water takes longer

 

 

temperature may be

to heat.

 

 

colder during the

 

 

 

winter months.

 

 

 

 

 

Water is too hot

 

The thermostat

See the Temperature regulation of the water heater

 

 

is set too high.

section of this manual.

 

 

 

 

 

CAUTION: For your safety DO NOT attempt repair of electrical wiring, thermostats, heating elements or other safety devices. Refer repairs to qualified service personnel.

Safety Instructions Installation Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Customer Service

15

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Contents Part No. AP12170-4 11/03 Pub. No -50012-4 11-03 JR Model GE SeriesTroubleshooting Tips Safety InformationInstallation Instructions Care and CleaningService Time/Temperature Relationship in ScaldsCustomer Service Troubleshooting TipsLocation Installing the water heaterLocal Installation Regulations Instructions InstallationTypical Side Connect Installation Thermal ExpansionWater Supply Connections Typical Top Connect Installation Relief ValveTo Fill the Water Heater Condensation Branch Circuit Sizing and Wire Size GuideTips Care and Cleaning Operating Electrical ConnectionsIllustrations above, that best meets Hot and Cold Pipe Insulation InstallationDo not cover the temperature and pressure relief valve Insulation BlanketsRelief Valve Insulation Installation Instructions Safety InstructionsHeat Trap Water Supply Installation checklistWiring Water Heater LocationOperating the water heater Safety PrecautionsSafety Controls Press the red Reset buttonWater Temperature Setting Time/Temperature Relationship in ScaldsIf adjustment is necessary… Vacation and Extended Shut-Down Care and cleaning of the water heaterRoutine Preventative Maintenance Draining the Water HeaterBefore You Call For Service… Problem Possible Causes What To DoCold water inlet For 20-52 gallon models with single or double elements Replacement PartsInstructions For Placing a Parts Order Top Connect ModelsCavity Insert Instructions Wiring Diagrams for Type-59T Therm-o-disc Thermostats Wiring diagramsPlease place in envelope and mail to Model Number Serial Number Water Heater Model Number Serial NumberAfter mailing

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