TROUBLESHOOTING
Please check guidelines below. For your safety, water heater service should be performed only by a qualified service technician. Read the GENERAL SAFETY INFORMATION section first.
PROBLEM | CAUSE | SOLUTION | |
|
| Improperly sealed, hot or cold supply connections, | Tighten threaded connections. |
|
| relief valve, drain valve or thermostat threads. | |
WATER LEAKS | Leakage from other appliances or water lines. | Inspect other appliances near water heater. | |
|
| Condensation of flue products. | Refer to CONDENSATION. |
|
|
| |
LEAKING T & P | Thermal expansion in closed water system. | Install thermal expansion tank (DO NOT plug T & P valve). | |
|
| Improperly seated valve. | Check relief valve for proper operation (DO NOT plug T & P valve). |
|
|
| |
HOT WATER ODORS |
| High sulfate or mineral content in water supply. | Drain and flush heater thoroughly, then refill. |
(Refer to CATHODIC PROTECTION,) | Bacteria in water supply. | Chlorinate water supply. | |
|
| Dirty pilot burner. | Clean pilot assembly. |
|
| Thermocouple tip is not in contact with pilot flame. | Insert thermocouple correctly. |
PILOT OUTAGE | Thermocouple malfunction. | Replace thermocouple. | |
|
| Thermocouple malfunction. | Check thermostat. |
|
|
|
|
|
| Gas knob dial not positioned correctly. | Refer to LIGHTING INSTRUCTIONS. |
|
|
|
|
|
| Pilot orifice clogged. | Clean or replace pilot orifice. |
PILOT WILL NOT LIGHT | Pinched or clogged pilot tube. | Replace pilot tube. | |
|
| Main gas supply off. | Turn on main gas shutoff valve. |
|
|
|
|
|
| Heater not lit or thermostat not on. | Refer to LIGHTING INSTRUCTIONS. |
|
|
|
|
|
| Thermostat set too low. | Refer to TEMPERATURE REGULATION |
|
|
|
|
|
| Heater undersized. | Reduce hot water use. |
|
|
| |
NOT ENOUGH OR NO HOT WATER | Low gas pressure. | Contact dealer. | |
|
| Incoming water is unusually cold. | Allow more time for heater to |
|
|
|
|
|
| Leaking hot water pipes or fixtures. | Have plumber check and repair leaks. |
|
|
|
|
|
| High temperature limit switch activated. | Contact dealer to determine cause. See HIGHTEMPERATURE LIMIT SWITCH note below. |
|
|
| |
WATER TOO HOT | Thermostat set too high. | Refer to HIGH TEMPERATURE REGULATION | |
WATER HEATER SOUNDS: | Condensation dripping on burner. | Refer to CONDENSATION above. | |
SIZZLING·RUMBLING | Sediment at bottom of heater tank. | Clean sediment from tank. Refer to DRAINING instructions in Maintenance section of manual. | |
SOOTING | Improper combustion | Refer to AIR REQUIREMENTS on page 4. | |
10