Kenmore Your Comprehensive Guide to Water Softener Repair Service

SECTION3 CARE OF YOUR WATER SOFTENER

D. CHECKLIST ... TO HELP YOU SAVE MONEY

If your water softener fails to work, make the following easy checks. Often, you will find what's wrong your-

self and you won't have to call and wait for service. If you do not find anything wrong, while making the

checks, and your softener still does not worm call the Kenmore Water Line at 1-800-426-9345.

Note:

1.Also read ERROR CODE, page 2-1.

2.If an error code is not displayed, press and hold the SELECT button until the display changes. Then, press

the SELECT button again and hold until a flashing code appears. It must show SR25 for UltraSoft 175 or SR26

for UltraSoft 180. If any other number shows, the face plate computer is working on incorrect input and would

probably be the cause of the problem. To set SR25 or SR26, press either the UP_] or DOWNf_--] button. When

the correct model code shows, press SELECT to return a flashing 12:00 AM display. Reset the present time, hard- ness numbel, etc., pages 1-3 and 1-4.

PROBLEM

CAUSE

CORRECTION

No soft water

No salt

(or salt bridged)

in the storage

tank

Add salt, or break the salt bridge (page 3-1).Press

RECHARGE button and hold for 3 seconds to start

a regeneration

(see page

2-1).

Transformer

unplugged

at

the

wall

outlet,

or

Check for

loss

of

power

due

to any of

these

and

)ower

cable leads loose from

the electronic

correct. With the

power

back

on, look at the

time

board,

fuse

blown, circuit breaker

popped,

or

display and read PROGRAM

MEMORY,

page 2-1.

circuit switched off.

Manual bypass valve(s) in bypass position

Look at FIG.14 on page 4-1.

Move the

stem

in a

single valve to service. In a 3-valve bypass, open

the inlet and outlet valves, and be sure to fully close

the bypass valve.

Dirty, plugged or damaged

nozzle

& venturi

Take apart and clean or replace damaged

parts (see

page 3-2).

Valve drain

hose plugged

The drain

hose

must not have kinks, sharp bends,

or be raised too high above the softener (see page

16 in your installation manual).

Water

hardsometimes

Hardness

number setting too low

Press and release the SELECT button until

HARDNESS shows in the display. Read the

hardness number in the display and be sure the

same grains per gallon number is shown on your

water analysis report. See page 1-4 to reset. Press

and release the SELECT button until the present

time shows in the display.

Incorrect SR code selected

Press and hold the SELECT button until the display

changes. Then, press the SELECT button again

and hold until a flashing code appears. Use the UP

or DOWN buttons to select the correct code for your

softener.

Using hot water when softener

is regenerating

Avoid using hot water during

this time because

the

water heater refills with hard water (see Automatic

Bypass, page 2-4).

Increase

in the grains of hardness

in your water

Ask your Sears retail store for a new water analysis.

supply

Then make a new hardness

number setting (page

1-4).

Brine

tank flooded

Restricted

drain line

Checkfor

kinks, bends or obstructions (see page 16

in your installation manual).

Plugged or dirty nozzle

& venturi

Take apart and clean or replace damaged

parts (see

page 3-2).

Valve-rotor

disc & seals

Check for scratches or grooves, replace

if needed.

3-4

Problems, Questions? Call 1-800-426-9345 Kenmore Water Line