Bose 10 Series II manual Troubleshooting, Customer service

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Maintaining Your Acoustimass® 10 Series II Speaker System

Troubleshooting

 

If you have a problem with your Acoustimass 10 Series II speakers, turn off your sound

 

source and try the solutions below. If you still have a problem, contact your Bose® dealer to

 

arrange for service. Or, to contact Bose directly, refer to the inside back cover of this guide.

 

 

Problem

What to do

 

 

System does not

• Make sure the power cord of the receiver is plugged into an operating AC wall outlet and

function at all

that the unit is turned on.

 

• Be sure to select a source at the receiver (video, DVD, CD, tuner).

 

 

No sound

• Check the speaker connections. Turn the unit ON.

 

• Increase the volume.

 

• Disconnect any headphones.

 

 

Sound is distorted

• Make sure speaker cable is not damaged.

 

• Reduce the volume of any external components connected to the receiver.

 

 

No bass

• Make sure the speaker connections at the receiver or amplifier are correct (+ to + and - to -).

 

• If you are using Dolby Digital (AC-3) programming, verify that the settings are correct at the

 

receiver. Be sure the source material (laserdisc, DVD, or broadcast programming) is Dolby

 

Digital encoded.

 

 

Not enough or

• Move the Acoustimass module closer to a wall or corner to increase bass. Move it farther

too much bass

from a wall or corner to decrease bass.

 

• Set the “Loudness” or “Bass Boost” control on your receiver to increase or decrease bass.

 

 

No surround-sound

• To get the full performance benefit, your HiFi Stereo VCR or stereo television must be

 

connected to a home theater receiver.

 

• Make sure your receiver is set to a surround-sound mode.

 

 

Customer service

For additional help in solving problems, contact Bose customer service. See the inside back cover for Bose customer service offices and phone numbers.

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October 22, 2001

AM19464_02_V.pdf

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Contents Bose Acoustimass 10 Series II Home Theater Speaker System Important information Thank youPlease read this owner’s guide Information about products that generate electrical noise Antenna grounding Where to find For your recordsBefore you begin Unpacking the cartonSetting Up Selecting the locations for your speakers Left and right front cube speakersCenter cube speaker Surround cube speakers Acoustimass moduleConnecting the speakers Making cube speaker connec- tions Connect the Acoustimass module to the surround cube speakers Connect the Acoustimass module to the receiverCheck the connections Attach the module end cover, if desiredSetting your Dolby Pro-Logic receiver Setting your Dolby Digital AC-3 receiverBass and treble adjustments For realistic home theater soundTroubleshooting Customer serviceWarranty period Cleaning the speakersAccessories Technical information October 22 Canada European OfficeAustralia Belgique/België

10 Series II specifications

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In summary, the Bose 10 Series II speaker system combines innovative technologies, elegant design, and superior sound quality. It stands as a testament to Bose's commitment to delivering extraordinary audio experiences, making it a popular choice for those seeking both functionality and style in their sound systems. Whether you are an audiophile or simply enjoy good music, the Bose 10 Series II promises to enhance your auditory world.