Something not Working, Symptom Solution

SOMETHING NOT WORKING

Important: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation a charge will be made, even if the appliance is under guarantee.

Before contacting your local Service Force Centre, check the following points:

Symptom	Solution

No power to the appliance	Check there is power at the socket.

	Check there is not a power cut by checking the
	household lights.

	Check the fuse has not blown.

The temperature in the freezer is too high	Check the thermostat control knob is turned to the
	correct setting relative to ambient conditions.

	Check the ambient temperature is within the
	appliance’s operating limits, please refer to the
	installation section in this instruction book.
	Relocate the appliance if necessary.

The freezer door will not open	Has door just been opened? If so leave for a few
	minutes to allow the air pressure to equalise.

The compressor runs continously	Adjust the thermostat control knob to give correct
	temperature control. See “Setting the temperature”.

	Check that the door is closed.

	Large quantities of food have recently been placed in
	the cabinet and/or door is frequently opened.

	Check that air ventilation is not obstructed.

Excessive frost and ice has built up	Ensure the door is not left open.

	Check that nothing is preventing the door from
	closing.

	Is the door gasket intact and clean.

	Has advised periodic defrosting been carried out.

Noise	Refer to normal operating sounds.

If, after the above checks, there is still a fault, call your local Service Force Centre.

In guarantee customers should ensure that the above checks have been made as the engineer will make a charge if the fault is not a mechanical or electrical breakdown.

Please note that proof of purchase is required for any in-guarantee service calls.

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