Viking DECU1064BSB manual Service Information, Cleaning Problems on Glass Ceramic Top

Cleaning Problems on Glass Ceramic Top

Problem	Cause	To Prevent	To Remove
Brown streaks and	Cleaning with	Use cleaning cream	Use light application
specks	sponge or cloth	with clean damp	of cream with clean
	containing soil-	paper towel.	damp towel.
	laden detergent
	water.
Blackened burned-	Spatters or	Wipe up all	Clean area with
on spots	spillovers onto a hot	spillovers as soon as	cream and damp
			towel, or non-
	cooking area or	it is safe and do not
			abrasive pad.
	accidental melting	put plastic items on
			Carefully scrape
	of a plastic film,	cooking area.
			with razor held at
	such as a bread
			30° angle.
	bag.
Fine brown/gray	Coarse particles	Wipe the bottom of	Fine scratches are
			not removable but
lines or fine	(salt, sugar) can get	cookware before
			can be minimized
scratches or	caught on the	cooking. Clean top
			by daily use of
abrasions which	bottom of cookware	daily with cream.
			cleaning cream.
have collected soil	and become	Inspect surface of
	embedded into top.	ceramic cookware
	Scratches from	for rough spots.
	rough cookware.
Smearing or	Use of too much	Use small amount of	Dampen towel with
Streaking	cleaning cream or	cream. Rinse	vinegar and water
	use of a soiled	thoroughly before	and wipe surface.
	towel.	drying.	Dry with clean
			paper towel.
Metal markings or	Sliding or scraping	Do not slide metal	Remove metal
silver/gray marks	metal utensils across	objects across glass	marks with cleaning
	glass top.	top.	cream.
Hard water spots	Condensation from	Make sure the	Mix cleaning cream
	cooking may cause	bottom of the	with water to form
	minerals found in	cookware is dry	paste. Scrub
	water and acids in	before cooking.	vigorously. Also try
	foods to drip onto	Use cleaning cream	using vinegar and
	glass and cause	daily to remove	water mixture.
	grey deposits.	mineral deposits.
Pitting or flaking	Boilover of sugar	Watch sugar and	Turn element to Lo;
	syrup on a hot glass	syrup carefully to	using several paper
	top. This can cause	avoid boilovers.	towels, wipe spill up
	pitting if not		immediately. Use
	removed		scraper if needed.
	immediately.

Service Information

If your cooktop should fail to operate:

•Is the circuit breaker open or is fuse blown?

If service is required:

1.Call your dealer or authorized service agency. The name of the authorized service agency can be obtained from the dealer or distributor in your area.

2.Have the following information readily available:

a.Model number

b.Serial number

c.Date of purchase

d.Name of dealer from whom purchased

3.Clearly describe the problem that your are having.

If you are unable to obtain the name of an authorized service agency, or if you continue to have service problems, contact Viking Range Corporation at (888) 845-4641, or write to:

VIKING RANGE CORPORATION

PREFERRED SERVICE

1803 Hwy 82W

Greenwood, Mississippi 38930 USA

Record the following information. You will need it if service is ever required. The serial number and model of your cooktop is located on the identification plated mounted on the bottom of the burner box.

Model Number	Serial Number
Date of Purchase	Date Installed
Dealer’s Name
Address

If service requires installation of parts, use only authorized parts to ensure protection under the warranty.

This manual should remain with the cooktop for future reference.

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