Troubleshooting

Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.

Nothing will operate

■Has a household fuse blown, or has a circuit breaker tripped?

Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.

■Is the microwave oven wired properly?

See Installation Instructions provided with your microwave oven.

Microwave oven will not operate

■Is the magnetron working properly?

Try to heat 1 cup (250 mL) of cold water for 2 minutes at 100% cooking power. If water does not heat, try the steps below. If microwave oven still does not operate, call for service. See “Assistance or Service” section.

■Is the door completely closed? Firmly close door.

■Is a packaging spacer (on some models) attached to the inside of the door?

Remove packaging spacer, then firmly close door.

■Is the electronic microwave oven control set correctly? See “Microwave Oven Control” section.

■On some models, is the Control Lock set? See “Control Lock” section.

■On some models, is the Demo Mode in use? See “Demo Mode” section.

■Does “DOOR” appear in the display?

Open and close the microwave oven door, and then touch START. See “Start” section.

Microwave oven makes humming noise

■This is normal and occurs when the power supply switches the magnetron on and off.

Turntable alternates rotation directions

■This is normal and depends on motor rotation at beginning of cycle.

Display shows messages

■Is the display showing an “Oven Status” screen, with a letter/number code and instruction to inform KitchenAid? The microwave oven has detected an internal problem. It has run a self-checking program and displayed the error. Call for service. See “Assistance or Service” section.

Display shows time countdown, but is not operating

■On some models, is the Timer in use? See “Timer” section.

■On some models, is the Demo Mode in use? See “Demo Mode” section.

Fan running slower than usual

■Has the microwave oven been stored in a cold area?

The fan will run slower until the microwave oven warms up to normal room temperature.

Cooking times seem too long

■Is the cooking power set properly? See “Microwave Cooking Power” section.

■Are large amounts of food being heated?

Larger amounts of food need longer cooking times.

■Is the incoming voltage less than that specified in “Built-In Microwave Oven Safety?”

Have a qualified electrician check the electrical system in the home.

Microwave oven door looks wavy

■This is normal and will not affect performance.

Turntable will not operate

■Is the turntable properly in place?

Make sure turntable is correct side up and is sitting securely on the turntable support. See “Turntable” section.

■Is the turntable support operating properly?

Remove turntable. Remove and clean turntable hub, support and rollers. Replace hub, support and turntable. Place 1 cup (250 mL) of water on the turntable, then restart the microwave oven. If it still is not working, call for service. See “Assistance or Service” section. Do not operate the microwave oven without turntable and turntable support working properly.

Radio, TV or cordless phone interference

■Is the radio or TV receiver near the microwave oven? Move the receiver away from the microwave oven, or adjust the radio or TV antenna.

■Are the microwave oven door and sealing surfaces clean? Make sure these areas are clean.

■Is the cordless phone frequency 2.4 GHz?

Some 2.4 GHz-based cordless phones and home wireless networks may experience static or noise while the microwave oven is on. Use a corded phone, a different frequency cordless phone, or avoid using these items during microwave oven operation.