Troubleshooting

You can solve many common cooktop problems easily, saving you the cost of a possible service call. Try the suggestions below to see if you can solve your problem without outside help. If the suggestions do not work, see “Requesting Assistance or Service” on page 15.

PROBLEM

POSSIBLE CAUSE

Nothing will The unit is not wired into

operatea live circuit with proper voltage.

A household fuse has blown or a circuit breaker has tripped.

SOLUTION

Wire the unit into a live circuit with proper voltage. (See Installation Instructions.)

Replace household fuse or reset circuit breaker.

The coil	A household fuse has blown
element(s) will	or a circuit breaker has
not operate	tripped.
	You have not plugged in
	coil elements all the way.

Replace household fuse or reset circuit breaker.

Turn control knobs to OFF and plug coil elements in all the way. (See “Replacing” on page 9.)

	You are not setting the control	Push control knobs in before turning
	knobs correctly.	to a setting.

Control knob(s)	You are not pushing in before	Push control knob(s) in before turning
will not turn	turning.	to a setting.

Cooking	The cooktop is not level.	Level cooktop. (See Installation
results are		Instructions. Also, see "Cleaning the
not what		area under the cooktop," page 13,
you expected		number 5).
	The pan used is not the	Refer to a reliable cookbook for
	correct type or size.	recommended pan type and size.
	Cookware does not fit the	Pan should be the same size or
	coil element being used.	slightly larger than the coil element
		being used.