Philips HD8964 user manual Troubleshooting, Machine actions Causes

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ENGLISH 79

TROUBLESHOOTING

This chapter summarizes the most common problems you could encoun- ter with your machine.

If you are unable to solve the problem with the information below, visit www.philips.com/support for a list of frequently asked questions or contact the Philips Saeco hotline in your country.

The contact details can be found in the warranty booklet by-packed sepa- rately or on www.philips.com/support.

Machine actions

Causes

Solutions

The machine does not

The machine is not connected to the

switch on.

electric network.

Connect the machine to the electric network.

The power button is on position "0". Check that the power button is set to "I".

The drip tray gets filled al- though no water is drained.

Sometimes water is drained auto- matically by the machine into the drip tray to manage the rinsing of the circuits and ensure optimum machine performance.

This is seen as normal machine behaviour.

Coffee is not hot enough.

The cups/mugs are cold.

Preheat the cups/mugs with hot water or

 

 

use the hot water dispensing spout.

 

 

 

 

The beverage temperature in the

Make sure that the temperature in the

 

programming menu is set on Low.

programming menu is set on Normal or

 

 

High.

 

 

 

 

You added cold milk to the coffee.

Cold milk lowers the temperature of the

 

 

final product. Preheat the milk before

 

 

adding it to the beverage.

 

 

 

No hot water is dispensed.

The hot water/steam dispensing

Clean the hot water dispensing spout.

 

spout is clogged or dirty.

Inspect the steam spout to check that the

 

 

dispensing spout is not clogged. Make

 

 

a hole in the limescale using a pin or a

 

 

needle.

 

 

 

The machine does not fill the cup/mug.

The machine has not been pro- grammed.

Enter the beverage programming menu and adjust the coffee length setting ac- cording to your personal taste for each type of beverage.

Coffee does not have

The blend is unsuitable, coffee is not

Change coffee blend or adjust the grind

enough crema (see note).

freshly roasted or the grind is too

as explained in the “Adjusting the Ceramic

 

coarse.

Coffee Grinder” chapter.

 

 

 

 

The coffee beans or the pre-ground

Make sure that you use fresh coffee beans

 

coffee are too old.

or pre-ground coffee.

 

 

 

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Contents 02 EN Important Safeguards Instructions for the Power Supply Cord Contents English Safety Instructions English Always put the machine on a fl at and stable surface Compliance with Standards Installation General Description Machine Installation Preparing for USEMachine Packaging Put the lid back on the coffee bean hopper Language Selection Using the Machine for the First TimeAutomatic Rinse/Cleaning Cycle Press the button Manual Rinse CycleInsert Preground Coffee Press OK English Measuring and Programming Water Hardness Coffee Profiles Maintenance Settings Statistics INTENZA+Water Filter Installation Activate FILTER? Place a container under the hot water dispensing spout Replacing the INTENZA+Water Filter Adjustments Coffee ProfileEnabling a New Profile Disabling a User Profile User Enable Profile Disable Profile Saeco Adapting System Adjusting the Ceramic Coffee GrinderAdjusting the Aroma Coffee Strength Adjusting the Dispensing Spout Adjusting the Coffee Quantity Brewing Coffee Coffee Brewing Using Coffee BeansPress the button to enter the aroma selection menu Coffee Brewing Using Pre-Ground CoffeeInsert Preground Coffe Press OK Filling the Milk Carafe Milk CarafeRemoving the Milk Carafe Inserting the Milk CarafeEmptying the Milk Carafe Brewing MILK-BASED Beverages Cappuccino Insert the Carafe With the Spout Open Cappuccino Adjusting the Milk-Based Product Length English Hot Water Special BeveragesEnglish Adjusting the Hot Water Dispensing Special Beverages Menu for Brewing Other Beverages HOT Water Ristretto Espresso Mild Espresso Intense Memo Beverage Programming Temperature AromaCoffee Quantity Milk Quantity TasteHOT Water Programming Water QuantityTo confirm Restoring Beverage ParametersButton Machine ProgrammingStand-by Settings Language SettingsStatistics Factory SettingsMaintenance Brew Group Cleaning CycleDescaling Cleaning of the Carafe Daily Cleaning of the Machine Cleaning and MaintenanceEnglish Daily Cleaning of the Milk Carafe Daily Cleaning of the Water TankEnglish Frothed Milk Insert the Carafe With the Spout Open Weekly Cleaning of the Milk Carafe Weekly Cleaning of the MachineEnglish Weekly Cleaning of the Brew Group Do not use detergent or soap to clean the brew group English Monthly Cleaning of the Milk Carafe Start Carafe WASHING? Never drink the solution dispensed during this step Fill Carafe With Fresh Water Monthly Lubrication of the Brew Group Monthly Cleaning of the Brew Group with Coffee Oil Remover Press the button to select Maintenance Press to confirm Monthly Cleaning of the Coffee Bean Hopper Descaling Empty the drip tray internal / external. Press the button Pause English Display Messages Displayed message Meaning of the messageSpout open Machine actions Causes TroubleshootingMachine actions Causes Solutions Ground coffee is too fine Stand-by Energy SavingDisposal Warranty and Service Technical SpecificationsWarranty ServiceOrdering Maintenance Products English Page Page Page 02 IT

HD8964 specifications

The Philips HD8964 is an advanced espresso machine designed to deliver café-quality coffee at home. This model combines ease of use with sophisticated technology, catering to coffee enthusiasts looking for a superior brewing experience.

One of the standout features of the Philips HD8964 is its fully automatic bean-to-cup coffee system. This machine grinds fresh coffee beans for each serving, ensuring maximum freshness and flavor. The built-in ceramic grinder offers 12 settings, allowing users to customize the grind size according to their taste preferences. Ceramic grinders are known for their durability and ability to provide a consistent grind, essential for making the perfect espresso.

The Philips HD8964 features intuitive touch controls, simplifying the brewing process. With just a few taps, users can select their desired coffee strength, volume, and even choose between espresso, coffee, cappuccino, or latte. The machine also includes a milk frother, enhancing your ability to create creamy, frothy beverages at home. The integrated milk system allows for seamless milk preparation, making it easier to enjoy specialty coffees.

Another notable feature is the AquaClean water filter, which protects the machine from limescale build-up. By using this filter, users can enjoy up to 5000 cups of coffee without the need for descaling, greatly reducing maintenance efforts. The machine's automatic cleaning programs simplify upkeep and ensure the longevity of the appliance.

In terms of design, the Philips HD8964 is sleek and modern, making it an attractive addition to any kitchen. The compact size allows it to fit in various kitchen spaces while still offering a large water reservoir and bean container for convenient uses.

Overall, the Philips HD8964 excels in delivering a personalized coffee experience. Its combination of advanced grinding technology, versatile brewing options, and easy maintenance makes it ideal for anyone wanting to enjoy barista-quality coffee without leaving home.
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