The pitcher that you are using is not suitab1e.M is recommended that you use a stainless steel frothing pitcher.)
Cold conducts better to metal than to glass or plastic.
The type of milk is not suitable.
We recommend using 2% or skim milk. Whole milk is acceptable, but due to the fat molecules, it will not have as dense a froth, as if you were to use 2% or skim milk.
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Your KRUPS #887 is covered by the following warranty:
If from date of purchase within one year this KRUPS product fails to function because of defects in materials or workmanship, KRUPS North America will, at its option, repair or replace the unit without charge, provided the owner has a proof of date of purchase.
This warranty will be void if malfunction was caused by damage to the product by accident, misuse, use on frequency or voltage other than marked on the product and/or described in the instructions, abuse including tampering, damage in transit, or use for commercial purposes. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state.