Guarantee, High quality after-sales service levels

Guarantee

High quality after-sales service levels...

●IN GUARANTEE (Year 1)

All appliances carry a FREE fully inclusive 12 months parts and labour guarantee.

If service under your Year 1 Guarantee is required please have available evidence of your date of purchase when the engineer calls.

●OUT OF GUARANTEE (Years 2-10)

Once an appliance is over 12 months old, and goes out of guarantee, we offer you a very simple choice of service levels:

CARE LEVEL 1: No advance fee payable, no registration necessary.

Should a repair be needed in years 2-10, (i.e. over 12 months old) your Regional Service Centre will advise you of the fixed labour charge we will make. Although this charge will vary according to your location and the type of appliance you own, it is fixed regardless of the time taken or the number of visits needed to complete the repair.

The cost of parts where required will be charged additional to the fixed labour charge, but again this cost will have a maximum level of which you will be advised by your Regional Service Centre. The repair itself is fully guaranteed for 12 months.

CARE LEVEL 2: Annual fee payable all inclusive cover provided.

You may prefer the peace of mind of an all-inclusive type of cover: this is provided by our Care Plus Scheme which, for an annual fee covers the cost of any parts or labour. This applies on appliances up to 10 years old.

For your convenience this fee can be paid in installments by Direct Debit. Payments can also be made by Credit Card (Visa, MasterCard), Cheque and Debit Card.

CARE LEVEL 3: Kitchen Cover

For an extra fee, you can also purchase Kitchen Cover for all of our brand appliances you own, provided they are under 10 years old. To join simply call 08709 088 088 and register.

EASY ACCESS REPAIR SERVICE

One number - 08709 066 066 connects you automatically to your U.K. Regional Service Centre to arrange for your local engineers to call.

Office opens 7 days a week, 364 days a year,

Monday - Friday 8am - 8pm, Saturday 8am - 6pm, Sunday 10am - 6pm. For the Republic of Ireland call 1850 302 220,

Monday - Friday 8am - 5.30pm, Saturday 9.00am - 12.30pm.

This is the largest appliance manufacturer service team in Europe. Trained specialists covering all our appliances (and directly employed by us).

If contacted before 10am, we try to offer a service call the same day where required or the next working day. (Monday to Friday). On request, your service call can be the first or last of the day with am or pm timings always available. We can also cater to meet your specific needs ie. avoiding school hours whenever we can.

A chargeable service is offered on the basis of payment on completion to our service engineer, who will issue a receipt.

Our Service Engineers drive recognisable vans, wear uniforms and carry identity cards. Our Service Engineers will only fit genuine parts.

ANSWER CENTRE

Information and advice regarding specific appliance features and pricing on any of our

appliances, before or after purchase.

From anywhere in the U.K., telephone 08701 50 60 70 from 8.45am - 5.30pm, Monday - Friday.

PARTS NATIONAL MAIL ORDER HOTLINE

The Parts Mail Order Hotline enables you to order parts directly from the manufacturer over the

phone. A wide range of parts and accessories are available for your appliance.

Telephone: 08709 077 077 Fax: 0541 532 532

Republic of Ireland Parts Telephone: 01 842 6836

Monday - Friday 8.30am - 5.30pm, Saturday 8.30am - 12 noon.

Ring quoting your appliance model number and we will help you get the right parts. National Warehouse comprehensively stocked over 33,000 parts lines. Parts stocked for all models. Parts carried for all appliances up to 10 years old, (15 on Heating appliances). Optional 24 hour express courier service. (Additional charge).

CARE FOR THE DISABLED

We offer a range of accessories which enable our blind arthritic or disabled customers to use most of our appliances. Simply call 08709 077 077 and provide the model number details.

BM10, BM21 specifications

Hotpoint has established a reputation for delivering reliable and innovative home appliances, and their BM10 and BM21 models of built-in microwaves further solidify this commitment. These two appliances bring modern design features and advanced technology to kitchens, ensuring cooking convenience and versatility.

The Hotpoint BM10 microwave offers a capacity of 17 liters, making it ideal for smaller kitchens or for individuals who value efficiency and space. With a sleek and contemporary design, the BM10 seamlessly integrates into any cabinetry, enhancing the overall aesthetic of your kitchen. Its user-friendly interface features intuitive controls, making it accessible for all users, regardless of cooking skill.

One standout feature of the BM10 is its combination cooking technology, which allows users to utilize both microwave and grill functions simultaneously. This results in evenly cooked meals that boast a delightful crispy texture on the outside, paired with tender juiciness on the inside. The microwave also comes equipped with an automatic cook function, which takes the guesswork out of meal preparation by selecting the optimal cooking times and power levels for various dishes.

On the other hand, the Hotpoint BM21 model offers a larger capacity of 25 liters, catering to families or those who often entertain guests. Like the BM10, the BM21 features a stylish built-in design and is equipped with modern touch controls for ease of use. This microwave also includes a grill function for those who enjoy perfectly browned dishes without the need for a conventional oven.

One exceptional technology featured in both models is the ‘Jet Defrost’ function. This innovation allows for rapid defrosting of frozen food items, ensuring that meal preparation is quick and efficient. Both the BM10 and BM21 also include a range of power levels, giving users precise control over cooking, reheating, and defrosting tasks.

Energy efficiency is another critical consideration in the design of both models. Hotpoint has ensured that these microwaves not only deliver high performance but also contribute to lower energy consumption, ultimately benefiting both users and the environment.

In summary, the Hotpoint BM10 and BM21 microwaves combine modern design with practical functionality. Their features, such as combination cooking technology, flexible power levels, and innovative defrosting capabilities, make them great additions to any kitchen. Whether you’re looking for a compact option or a larger capacity model, Hotpoint provides quality solutions tailored to varied cooking needs.